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"Staff is always friendly. If there is a problem they are quick to try to fix it. " More

By a verified traveller on Mon 26 Feb 2024

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Hotel Description

3.5-star aparthotel in North Mountain

North Mountain stay

Your stay at this North Mountain aparthotel places you within 2 miles (3 km) of Castles N' Coasters and Metrocenter. Grand Canyon University and GCU Arena are also within 6 miles (10 km).

Outdoor pool

An outdoor pool, free self parking, and laundry facilities are featured at this aparthotel. WiFi in public areas is free. A garden and barbecue grills are also provided.

Private pools, free WiFi

The 168 individually decorated apartments offer free WiFi and private yards. Other amenities include private pools, dining areas, and sitting areas.

Comfort Studio Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
CA $135* Per night/room 10 Apr. - 11 Apr.

Premium Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Family Apartment

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Family Apartment

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

Superior Studio Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

City Studio Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Metro PHX Apartments ratings based on 51 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 0.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Metro PHX Apartments

Everyone (36) Couples (2) Family (8)
1 out of 5
Because we booked later in the evening we called the hotel prior and asked about hotel hours someone spoke to us and Said we could be in between 10-12 we arrived at12 and we're told it would be ready between 3-4 The front desk was nice however is in the back office is definitely not. We were given the room about 1.5 hours later. My spouse and I were being intimate and someone with the door code walked in on us. That was very traumatizing and surprising. The TV never worked and none ever came up to fix it. The next morning the line again was huge as it was to check in. After being in line for a while I asked them if they could at least accommodate us with some time to make up for the time they didn't give us. She said she could give us 30 minutes which h then would be 11. I accepted since that was the only offer I wish they would have reemburse our money when the room wasn't ready we spent 4 hours in acar waiting. Then it took then so long to let me back in the room that it was almost 11 anyway. We moved some stuff out of the room and it was locked so we were not able to to get our food out of the fridge which we spent money on. Even the food that was in the pot was left behind because we were locked out. This place was rude. Very beautiful very nice unfortunately I feel they say whatever they think you want to hear even if they can't deliver what they promise We both had allergies because the room was completely filled with cat urine and cat spray. Roaches too.

Posted by on 24 Mar. 2024

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2 out of 5
We really had a hard time with the many cockroaches in the room, and the fact that the TVs didn’t even have anyway to watch any local programming or anything. If there was anything hooked up to him at some point time had been removed before we got to the room. It was pretty disgusting.

Posted by on 12 Mar. 2024

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1 out of 5
check in was poor, had to wait in line for one employee in her office, like applying for a job. The on line sign in didn't work and I had to complete the form several times

Posted by , from REPUBLIC on 9 Mar. 2024

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4 out of 5
Nice place to stay

Posted by on 6 Mar. 2024

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3 out of 5

Posted by on 4 Mar. 2024

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5 out of 5
Staff is always friendly. If there is a problem they are quick to try to fix it.

Posted by on 26 Feb. 2024

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2 out of 5

Posted by on 9 Feb. 2024

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4 out of 5

Posted by on 4 Feb. 2024

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2 out of 5

Posted by on 13 Jan. 2024

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1 out of 5

Posted by on 10 Jan. 2024

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Property Features

Metro PHX Apartments offers its guests an outdoor pool, barbecue grills, and a garden. Public spaces have free WiFi. Self parking is free. This 3.5-star Phoenix aparthotel is smoke free.

  • 168 guestrooms or units
  • Self-service laundry
  • Garden
  • BBQ grill(s)
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Separate dining area
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Metro PHX Apartments offers 168 air-conditioned accommodations with private pools and irons/ironing boards. These individually decorated and furnished accommodations have separate dining areas and include desks. Guests can make use of the in-room full-sized refrigerators/freezers and microwaves. Bathrooms include separate bathtubs and showers. This Phoenix aparthotel provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms.

  • Private pool
  • Dining room
  • Sitting area
  • Private outdoor space
  • Flat-screen television
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Kitchenware
  • Separate shower and tub
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Nearby Activities

Recreational amenities at the aparthotel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at anytime

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Sunday: 9:00 AM - 5:00 PM
Guests will receive an email 24 hours before arrival with check-in instructions and smart lock details. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Sunday: 9:00 AM - 5:00 PM
Guests will receive an email 24 hours before arrival with check-in information and smart lock details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: USD 5 per accommodation, per day, plus a deposit of USD 50 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 30 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. Contactless check-in and contactless check-out are available.

  • No elevators
  • Pets Allowed-Specific Rooms Only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Pets cannot be left unattended
  • Guest will receive an email before arrival 24 hours
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guest stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 100.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 5 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Metro PHX Apartments Phoenix
  • Metro PHX Apartments Aparthotel
  • Metro PHX Apartments Aparthotel Phoenix

You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.