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Hotel Description

Hotel near Playa del Carmen Main Beach in Playa del Carmen

Seaside stay

A stay at this Downtown Playa del Carmen hotel places you steps from Quinta Avenida and within a 10-minute walk of Playa del Carmen Main Beach. Quinta Alegría Shopping Mall and Calle 12 are also within half a mile (1 km).

Restaurant, bar/lounge

A restaurant and a bar/lounge are featured at this hotel. A coffee shop and a terrace are also provided.

Penthouse with Private Balcony and Pool

Bed Count 3 Full Beds Maximum Occupancy 8 Max

Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Room

Bed Count 3 Full Beds Maximum Occupancy 6 Max

Deluxe Double Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Santa Croce ratings based on 1 Verified Reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Hotel Santa Croce

Everyone (1)
2 out of 5

Great location, but...

Pros: Location, layout.
Cons: Soil waste plumbing needs to be brought up to world standard code.
Location: Short walk to Beach, Shopping and Restaurants.
We really wanted to like this hotel, with it's fun art work painted on the room walls, the pleasant open air landings at each floor that were furnished with tables and chairs for socializing with other guests, and the great location in the heart of Playa del Carmen. The rooms were large, the staff did their best to be accommodating, the floors, beds and bathroom was kept clean and orderly by the staff and the AC worked fine. However, the room had many problems, most significantly of which was the plumbing, in that the sink drain and the shower drain both lacked P-Traps, resulting in a heavy accumulation of foul smelling sewer gas in the rooms once the windows were closed and the AC turned on. The toilet fill valve would also stick shut, so the tank would not automatically refill, and the valve inside the tank had to be jiggled after each flush so that it would refill. Electrical problems included the electrical outlet by the sink in the bathroom which was not anchored in it's junction box, but was left dangling, exposed wires and all, inches from the sink. In addition, the hotel ran out of bath towels on the second day, leaving us to use hand towels to dry off from our showers. On check-out, I was unable to print our airplane boarding passes due to a connection problem their printer had with the hotels network. This is a hostel that is striving to become a hotel. I hope it finds success in this endeavor through better management and attention to detail.

Posted by on 2 Jan. 2016

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Comment from Hotel Management

8 Jan. 2016 by Recepción

Good day Sir Peter. We thank you for staying at the hotel. Towels are changed daily to make cleaning your room, if the host does not require cleaning, he must request towels at the front desk because we respect the decision and guest privacy. Best regards.

Property Features

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. An airport shuttle (available 24 hours) is available for a fee. A terrace, tour/ticket assistance, and room service (during limited hours) are also featured at Hotel Santa Croce. Smoking is allowed in designated areas at this Playa del Carmen hotel.

  • 10 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue

Internet

Available in all rooms: Free WiFi

Transport

  • Property shuttles: Airport shuttle

Room Amenities

Hotel Santa Croce offers 10 air-conditioned accommodations with ceiling fans. Flat-screen televisions come with cable channels. Bathrooms include showers. This Playa del Carmen hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator (full size)
  • Shower
  • Housekeeping (daily)
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 8 AM to 11:30 AM.

Santa croce - This restaurant specializes in Italian cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:30 PM

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Hotel Santa Croce offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, and American Express.

  • No cribs (infant beds) available
  • No elevators
  • Pets allowed (no fees)
  • Staffed front desk

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately MXN 110 for adults and MXN 110 for children
  • Airport shuttle fee: MXN 1200 per vehicle (one-way)
  • Airport shuttle fee per child: MXN 0

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Adventure Experience playa del carmen
  • Hotel Adventure Experience
  • Adventure Experience playa del carmen
  • Hotel Santa Croce Hotel
  • Hotel Adventure Experience
  • Hotel Santa Croce Playa del Carmen
  • Hotel Santa Croce Hotel Playa del Carmen

You should know

  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.