4.4 out of 5

"It was a perfect vacation. We recommend 100%. Rooms clean, comfortable and beautiful. Food was just amazing! Though all hotels were packed it did NOT ... " More

By a verified traveller on Sat 18 Aug 2018

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Hotel Description

4-star beachfront property near Maroma Beach

Beachfront retreat

Within 2 miles (3 km) of this Playa del Carmen property, you'll find Maroma Beach and El Manglar Golf Course. El Camaleon Mayakoba Golf Course and Tres Rios Ecopark are within 9 miles (15 km).

All-inclusive

This smoke-free property features a golf course, free water park access, and a full-service spa. Enjoy a meal in one of the 10 restaurants and perks like free buffet breakfast and free valet parking. 2 coffee shops/cafés offer dining options, while a beach bar and an outdoor pool are also on site.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 432 guestrooms also offer free WiFi and free minibar items. Other amenities include balconies, sitting areas, and TVs with cable channels.

Standard Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$371 per night

Junior Suite Superior Star Prestige

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Pool View Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Iberostar Selection Paraiso Maya All Inclusive ratings based on 17 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Iberostar Selection Paraiso Maya All Inclusive

Everyone (11) Family (2)
5 out of 5
The properties are beautiful, the staff friendly and amazing, the pools and food wonderful! I had two minor issues : a 2 hour wait for room service one night and the vanity mirror did not function (would not turn on and kept falling over)-I made two requests for repair. However, the minor issues pale in comparison to the awesome amazing stay we had at Iberostar Paraiso Maya! Highly recommeded!

Posted by on 12 Apr. 2019

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4 out of 5

Posted by on 2 Mar. 2019

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5 out of 5
Everyone is so kind! We would come back again. Fun place

Posted by on 16 Feb. 2019

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Comment from Hotel Management

18 Feb. 2019 by Quality Manager

Thank you for your comments about your recent stay at Iberostar Paraiso Maya. It is gratifying to read that your experience was amazing, and that you found the comfort desired in your room, tasty gastronomic options in our restaurants, all this paired with our outstanding service. Allows us to serve you once again in the near future, it will be a pleasure. Kind regards,

5 out of 5
It was a perfect vacation. We recommend 100%. Rooms clean, comfortable and beautiful. Food was just amazing! Though all hotels were packed it did NOT feel crowded at all.

Posted by on 18 Aug. 2018

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4 out of 5

Very large beach property with great pools

The junior suites on the Maya side where nice and comfortable. The Maya and Lindo resorts share a pool, beach and restaurants. Overall, the pool was nice. They had many activities to pick from. The lazy river was a bit too lazy, but still fun. The beach was quant, but you do have to walk about 2 minutes to get there. The pools and beach do not touch. The food was okay, not great. The shows were good, especially the Mexixan folklore ballet. Overall the hotel was nice and the staff was lovely. However, when they tell you that you have a “resort credit” it is really discounts on extras and not a credit. You may have “$400” but really you can use it as follows, but a bottle of wine which costs more than $75, then a $25 credit or discount will be applied. You cannot, for example, use your credit to buy the entire bottle of wine. I found this disingenuous. Also, they will try to sell you in their timeshares, so beware.

Posted by on 29 May 2018

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5 out of 5
Excellent service with great food! Restaurants were always accessible even if you made your reservations late. Beach location was fantastic. We did have some seaweed in the water, but unlike most resorts in playa del Carmen the beach had practically no rocks and great sand. Even though the resort was full, You still didn’t feel crowded. The entertainment was good with lots to do at pool. We will definitely be back!!!

Posted by , from Boston on 26 Apr. 2018

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4 out of 5

2nd time at the Maya

This was are second time there. The complex is very nice. The only problem we had was the first night spring breakers were partying till 3am security did get them to stop. We asked to move rooms the next day they front desk got us a quieter room stayed there 2 nights and then switched to the Grand adults only. That hotel was unbelievable everything was Great!

Posted by , from Colorado on 1 Mar. 2018

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4 out of 5

Great Week at the Iberostar Maya

Pros: Pool, choice of restaurants, entertainment, kids club, Star Friends, room sizes,
Cons: Occasionally the grounds needed some cleaning up due to overzealous guests - one broken bottle (ONE during a full 7 days), limes and straws poolside
Location: 30 minutes or less from the airport, 20 minutes to Playa Del Carmen and Puerto Morelos. Beach was NOT rocky at all except near the Grand.
We stayed 7 nights at this resort in Mid June. We found the resort to be beautiful inside and out. The resort is made up of 5 resorts in one. We found the Maya to be a great fit. The Lindo's lobby might actually be nicer but the Maya is great. The pool is huge and set up well. We never had trouble finding chairs except for the first day when we arrived to the resort after 1:00 PM. If you are up to go to breakfast by 8:00 you won't have a hard time finding chairs at the pool. We did not go to the beach much due to heavy surf and some weeds so we stayed poolside. There are 3 bars in the pool and each one has it's own merits. Pool bar is a little rowdy during certain times of the day but nothing more than PG13. The other two bars made for nice diversions and generally provided very quick service. Pro Tip - Bring a Yeti or other insulated cup and they will fill those up for you instead of using their standard bar ware. The Star Friends (read - entertainment and activity directors) were awesome. Charlie, Rico, Alberto and the rest of them were great with all guests but especially our kids. Our kids loved the kids club and went there 3 days! They even had them do shows in the Lindo theater which was really fun. I could go on and on about how awesome all of them were.

Posted by , from AURORA, IL on 22 Jun. 2017

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4 out of 5

Good Hotel

We had a great time at the resort. A lots of activities for kids. Clean pools. Nice beach. Good food and plenty of it. The Only down side from our trip was SMOKING. At the pools and on the beach people smoke and don't care about you or your kids. They allow locals to come on the beach and offer you tobacco products. Also there was some nudity ( females with no top). We found that very disturbing ( you don't want your kids to be exposed to nudity) and notel personal refused to act on it. Over all we had a good time. Most likely will NOT come back to this place.

Posted by , from PA, USA on 13 May 2017

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4 out of 5
Excellent holiday very good attention from all the collective in the hotel but especially Marcial that cleaned my room every day and left it impeccable thanks

Posted by , from miami on 27 Apr. 2017

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About the Iberostar Selection Paraiso Maya All Inclusive

Location Chetumal Puerto Juárez, Km. 309, Playa del Carmen, QROO 77710

All-inclusive Details

  • Food and beverage restrictions apply
  • Snorkeling excursions not included
  • Motorized water sports not included
  • Taxes included
  • Gratuities included
  • Minibar beverages - restrictions apply

Property Features

Iberostar Selection Paraiso Maya All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Iberostar Selection Paraiso Maya All Inclusive offers its guests a full-service spa, a golf course, and a complimentary water park. There are 10 restaurants and 2 coffee shops/cafés on site. You can enjoy a drink at one of the bars, which include 7 bars/lounges, a beach bar, and a poolside bar. Free breakfast is available daily. Public spaces have free WiFi. A business center and a meeting room are available. An outdoor pool, a children's pool, and a nightclub are also featured at Iberostar Selection Paraiso Maya All Inclusive. Self parking and valet parking are free. This 4-star Playa del Carmen property is smoke free.

  • 432 guestrooms or units
  • 3 levels
  • 10 dining venues
  • 7 bars or lounges
  • 2 coffee shops
  • Buffet breakfast (free)
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free water park access
  • Outdoor pool
  • Children's pool
  • Lazy river
  • Free WiFi
  • Laundry facilities
  • Playground on site
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (37 km / 23 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Iberostar Selection Paraiso Maya All Inclusive offers 432 air-conditioned accommodations with DVD players and free minibar items. Rooms open to balconies. Accommodations offer separate sitting areas. Televisions come with cable channels, video-game consoles, and pay movies. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Sitting area
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Movies for purchase
  • DVD player
  • Coffee maker
  • Shower and tub combination
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Gaming console
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.

La Pagoda - This buffet restaurant serves lunch and dinner.

El Fogon - This restaurant serves dinner only. Reservations are required.

La Marina - This buffet restaurant serves dinner only.

Gourmet L'Etoile - This restaurant specializes in international cuisine and serves dinner only. Reservations are required.

El Rancho - This steakhouse serves dinner only.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at 11:00 PM
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: MXN 20 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Iberostar Paraiso Maya All Inclusive All-inclusive property
  • Iberostar Paraiso Maya All Inclusive Playa del Carmen
  • Iberostar Paraiso Maya Inclus

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.