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Sole Resort Bahia Tortuga

3.5 star property
4.5-star adults-only hotel near Quinta Avenida

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Sole Resort Bahia Tortuga

Photo gallery for Sole Resort Bahia Tortuga

Aerial view
Outdoor pool
Standard Room | Garden view
Free daily cooked-to-order breakfast
Shower, designer toiletries, hair dryer, towels

Overview of Sole Resort Bahia Tortuga

Reviews
8.6

Excellent

Popular amenities

  • Hot tubHot tubHot tub
  • SpaSpaSpa
  • PoolPoolPool
  • Breakfast includedBreakfast includedBreakfast included
  • Parking availableParking availableParking available
  • LaundryLaundryLaundry

Check out the area

Map
Avenida 10 Esq Calle 14, Playa del Carmen, 77710
  • Popular LocationQuinta Avenida2 min walk
  • Popular LocationPlaya del Carmen Main Beach5 min walk
  • Popular LocationPlaya del Carmen Maritime Terminal13 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive

Room options

View all photos for Superior Junior Suite

Superior Junior Suite

Superior Junior Suite

  • 25 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | Garden view

Standard Room

  • 16 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room

Room | Garden view

Room

  • 16 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

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About the area

Playa del Carmen

City center stay.A stay at this Downtown Playa del Carmen hotel places you steps from Quinta Avenida and within a 10-minute walk of Playa del Carmen Main Beach. Calle 12 and Quinta Alegría Shopping Mall are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 2 min walk
  • Quinta Alegría Shopping Mall - 2 min walk
  • Playa del Carmen Main Beach - 5 min walk
  • Mamitas Beach - 9 min walk
  • Playa del Carmen Maritime Terminal - 13 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • Harry's Grill Prime Steakhouse & Raw Bar - 2 min walk
  • Ilios restaurant - 1 min walk
  • La Mazza Pizza - 1 min walk
  • Sushi Ken - 1 min walk
  • Bovino's - 1 min walk

About this property

Sole Resort Bahia Tortuga

4.5-star adults-only hotel near Quinta Avenida
Sole Resort Bahia Tortuga offers its guests a full-service spa, an outdoor pool, and a spa tub. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A rooftop terrace, spa services, and a library are also featured at the luxury Sole Resort Bahia Tortuga. For a fee, parking is available.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

  • 51 guestrooms or units
  • 3 levels
  • Cooked-to-order breakfast (free)
  • Terrace on the roof
  • Towels for the beach
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Library
  • Garden
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Sole Resort Bahia Tortuga offers 51 air-conditioned accommodations with safes and complimentary bottled water. Pillowtop beds feature Frette Italian sheets and premium bedding. 32-inch flat-screen televisions come with premium cable channels.

Bathrooms include showers, designer toiletries, and hair dryers. This Playa del Carmen hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and ceiling fans. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Raiz Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 10 per day)
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM–1:00 PM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Billiards/pool table
  • Full-service spa
  • Outdoor pool
  • Spa tub

Accessibility

  • This property does not have elevators

Room amenities

Entertainment

  • 32-inch flat-screen TV
  • Cable channels
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • In-room massage
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 16

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 16 are not allowed at this adults-only property. All guests 16 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: MXN 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 

We should mention

  • This is an adults-only property and guests under 16 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Tortuga
Tortuga Hotel
Tortuga Hotel Playa del Carmen
Tortuga Playa del Carmen
Tortuga Hotel Adults Playa del Carmen
Tortuga Hotel Adults
Tortuga Adults Playa del Carmen
Tortuga Adults
La Tortuga Hotel Playa Del Carmen
La Tortuga Hotel And Spa
La Tortuga Playa Del Carmen
Sole Bahia Tortuga Del Carmen
Sole Resort Bahia Tortuga Hotel
La Tortuga Hotel Spa Adults Only
Sole Resort Bahia Tortuga Playa del Carmen
Sole Resort Bahia Tortuga Hotel Playa del Carmen

Sole Resort Bahia Tortuga Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 412 out of 812 reviews" "
Rating 8 - Good. 276 out of 812 reviews" "
Rating 6 - Okay. 73 out of 812 reviews" "
Rating 4 - Poor. 26 out of 812 reviews" "
Rating 2 - Terrible. 25 out of 812 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Stayed 6 nights in Dec 2019

2/10 Terrible

Allison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Haha
The hotel itself was in the perfect location, very clean and nice. Pretty quiet for being basically on 5th ave. The pool área is very pretty and the staff are super friendly. However at 7:30 in the morning after staying there for one night they banged on the door and said we had to evacuate for a gas leak. They moved us to a condo building that didn’t offer included breakfast, was way further from 5th ave and was just not as nice. We weren’t super happy about that so my friend and I went back to the hotel a little later in the morning to see when we could come back and apparently the hotel got shut down for good? However we voiced our dislike of the new place they got us and they had us moved to a beautiful condo in the perfect location within 20 minutes. Really awesome staff, just a disappointing situation.
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveller

Disliked: Staff & service
I booked a flight + hotel through Expedia at this property for one night. My flight down was delayed then reschedule due to airline staffing by 28 hours. This made me unable to attend my reservation. It was quite frustrating that neither Expedia nor the hotel were willing/able to do anything about it. While I’m sure the property would be lovely if I had been able to see it, I will be avoiding making any future reservations at this property.
Stayed 1 night in Dec 2019

10/10 Excellent

Maria, New york

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Del hotel nos gustó todo excepto el agua de la ducha que estaba un poco salada pero lo demás fue un excelente servicio
Stayed 5 nights in Dec 2019

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location for good adventures
Internet connection needs to be improved definitely. Mainly available in surrounding of reception area. Mosquitos can be a nuisense.
Stayed 8 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
The pool area was amazing and restaurant staff was amazing
Stayed 3 nights in Nov 2019

10/10 Excellent

MJNeil, Montreal, Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is close to convenience stores, pharmacies, Walmart, ADO bus station, Banks, and 5 avenue, I mean like no more than 10 minutes away. The hotel itself is a gem, with rooms that surround a beautiful court yard with mature coconut trees and other flora and an incredible swimming pool that winds its way around this court yard with canals And steps going to the balconies on the first floor rooms. Because of the enclosed court yard, no noise comes in from the street, real quiet. There is a restaurant Attached to the court yard and to the street, great food and not expensive, fantastic service, you are served very quickly. I very much enjoyed my stay and was sad to leave, the rooms were great with super quiet air conditioning, comfortable pillow top beds and nice full comfortable pillows. My room opened to a nice size balcony overlooking the court yard, was totally blown away. Again a terrific place to stay and enjoy Playa Del Carmen.
Stayed 7 nights in Nov 2019

10/10 Excellent

Brians, Minnesota

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice. Will stay here again. It was a good deal and Iwill be able to get by for a lot less money next time. Fell for few scams on a couple bottles of tequila and some cigars
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2019