"We loved the resort property. We used the select club pool and it is huge and not crowded. The staff was very attentive. The food in the Laguna Buffet ... " More
Beachside getaway
Your stay at this Grand Coral property places you within 3 miles (5 km) of Guadalupe Church and Quinta Avenida. El Camaleón Mayakoba Golf Course and Mamitas Beach are also within 6 miles (10 km).
All-inclusive
This all-inclusive property features free water park access, a full-service spa, and a nightclub. Relax with free beach cabanas, sun loungers, and beach umbrellas. There's fun for all ages with a waterslide and an arcade/game room, and families will appreciate the onsite laundry facilities.
27 Jun. 2023 by Sandos Caracol
Dear Rebecca. Thank you for sending us your comments. Likewise, we would like to apologize for not having met your expectations. Normally, we strive for our clients so that they have an unforgettable experience. We assure you that your opinion is very important to improve some of our areas and to be able to provide a first class service to our future guests.
26 Oct. 2021 by Giovanna Barbieri - Quality Manager
Dear Ramon and Tammy, Thank you for your kind and valuable comments, we are very happy to read that you've enjoyed the restaurants and facilities of the hotel. We hope to receive you very soon again. Regards.
31 Jan. 2021 by Warren B
Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Caracol Eco Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Caracol Eco Resort
6 Oct. 2019 by Web relations.
Dear guest, thanks for your review. We appreciate your compliments as well as your experience. We kindly inform you that we have staff who do not allow kids to get into the Adult Select Club.
6 Apr. 2019 by The Management
Dear guest, We are very glad to have read that you really enjoyed your stay with us and that you were pleased with our service. We appreciate all forms of guest feedback, as this give us important feedback on our performance and provide us with great ideas on how to to continually improve, you can be certain that we will be working on the details you mentioned. Please contact us whenever you would like to come back, we would be honored to have you with us once again. Sincerely,
19 Mar. 2019 by The Management
Dear guest, Thank you very much for your review. We are glad you enjoyed our surroundings and entertainment. We hope to see you back soon. Best regards,
19 Sep. 2018 by E-Concierge
Dear Guest We are sorry we did not meet your expectations. We want to thank you for taking your time to let us know about your comments since they always help us to give a better service Kind regards
19 Apr. 2018 by Merary-web
Dear Guest, thank you for sharing your valuable feedback. We will take every point you have mentioned for our improvements.
31 Jan. 2017 by The Management
Dear guest, We would like to thank you for posting this kind review, and sharing the wonderful experience you had during your stay. We are glad to know that our, facilities and specially our services exceeded your holiday expectations. It is always great to receive recoinaizance of the good job we are doing, as it motivates us too keep working hard to create great experiences for our guests. We thank you for highlighting our attributes as well as your recommendations. We hope to have the honor of serving you in the future. Kindest Wishes,
Select Club at Sandos Caracol All Inclusive - Adults Only Area is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Select Club at Sandos Caracol All Inclusive - Adults Only Area you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 9 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, outdoor tennis courts, and a health club. Free self parking is available. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Select Club at Sandos Caracol All Inclusive - Adults Only Area offers 218 accommodations with iPod docking stations and free minibar items. Rooms open to balconies. 42-inch plasma televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Guests are served free full breakfast daily from 7:00 AM to 11:00 AM.
Select Club at Sandos Caracol All Inclusive - Adults Only Area has 9 restaurants on site.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.