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"We loved the resort property. We used the select club pool and it is huge and not crowded. The staff was very attentive. The food in the Laguna Buffet ... " More

By a verified traveller on Tue 26 Oct 2021

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Hotel Description

4-star beachfront property near El Camaleón Mayakoba Golf Course

Beachside getaway

Your stay at this Grand Coral property places you within 3 miles (5 km) of Guadalupe Church and Quinta Avenida. El Camaleón Mayakoba Golf Course and Mamitas Beach are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features free water park access, a full-service spa, and a nightclub. Relax with free beach cabanas, sun loungers, and beach umbrellas. There's fun for all ages with a waterslide and an arcade/game room, and families will appreciate the onsite laundry facilities.

Superior Select Club 2 Double Beds or 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Penthouse Select Club, 1 king bed with Sofabed and Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Select Club, King Bed with Sofabed and Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Select Club at Sandos Caracol All Inclusive - Adults Only Area ratings based on 13 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Select Club at Sandos Caracol All Inclusive - Adults Only Area

Everyone (5) Couples (5) Family (3)
2 out of 5

Don't expect Sandos Select rooms to be VIP

Cons: Booking six months in advance should result in getting the best rooms.
We booked four rooms at the Sandos Select Club for ourselves and six other family members six months ago. We upgraded to the Sandos Select so our family would get the "VIP" treatment. We also were having a surprise wedding so wanted our stay to be special. When we checked in we were very disappointed to find out that all of our rooms overlooked the driveway. We have stayed at the resort twice before and had a jungle view King room with a seating area so were expecting the same. Apparently booking six months ahead doesn't matter. You can still be stuck with the worst rooms in the resort. We asked about changing rooms but they didn't have four rooms in the same building. Be aware that the Select rooms are at the opposite corner of the resort from the Sandos Select Beach Club and near the lounges which blast loud music until 1:00 am. We spent our wedding night in a double room overlooking the road with loud music blasting from the lounges. Not exactly romantic. Also, after checking in we discovered we were missing three passports. The Sandos Select concierge had forgotten to give them back to us. The Sandos pool and beach club were great but the rooms were a huge disappointment this time.

Posted by on 25 Apr. 2015

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1 out of 5
Services was terrible as far as the concierge, no one ever told us about the property, we found out the majority of the information from other guests. The thing they were interested in was selling us time share! Do not recommend this property at all. Restaurant service was very slow as well. Staff in the restaurants were also rude

Posted by on 27 Jun. 2023

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Comment from Hotel Management

27 Jun. 2023 by Sandos Caracol

Dear Rebecca. Thank you for sending us your comments. Likewise, we would like to apologize for not having met your expectations. Normally, we strive for our clients so that they have an unforgettable experience. We assure you that your opinion is very important to improve some of our areas and to be able to provide a first class service to our future guests.

4 out of 5
We loved the resort property. We used the select club pool and it is huge and not crowded. The staff was very attentive. The food in the Laguna Buffet was good, the Brazilian steakhouse was excellent. The Mediterranean restaurant was great, although very tiny portions, but has an amazing view right on the beach. I’m a vegetarian who eats very little cheese so be prepared for a lack of choices for dining options. The landscaping is gorgeous. The biggest reason we didn’t give it an excellent rating is due to the fact that the tile stairs are so dangerous. They were constantly wet from rain and showers and were treacherous. Next visit i would wear water shoes with grips. We got 3 penthouse rooms in the select club and were very happy. You can’t hear neighbors, and they were in good repair. We didn’t use the jacuzzis on the balconies because it was too hot outside. The air conditioning worked great in the rooms and made them quite comfortable. We will definitely go back.

Posted by on 26 Oct. 2021

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Comment from Hotel Management

26 Oct. 2021 by Giovanna Barbieri - Quality Manager

Dear Ramon and Tammy, Thank you for your kind and valuable comments, we are very happy to read that you've enjoyed the restaurants and facilities of the hotel. We hope to receive you very soon again. Regards.

4 out of 5

Posted by on 17 Jan. 2021

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Comment from Hotel Management

31 Jan. 2021 by Warren B

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Caracol Eco Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Caracol Eco Resort

3 out of 5
We liked the ease of getting questions answered and getting transportation or booking trips. Many staff available with expertise in each area. We did not like how far from the beach we were and the quality of the beach area. We thought we were going to an adults o lunch resort. As it turns out, there were kids everywhere. The only adult area was our room and one boring pool.

Posted by , from Plano, TX on 6 Oct. 2019

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Comment from Hotel Management

6 Oct. 2019 by Web relations.

Dear guest, thanks for your review. We appreciate your compliments as well as your experience. We kindly inform you that we have staff who do not allow kids to get into the Adult Select Club.

5 out of 5
The good: Huge property with lots of activities included. Select club pool, hot tub and restaurant were great! Friendly and accomodating staff. There were extra activities we saw each day but didnt know about in advance to plan on attending. The bad: El nido snack bar was just 2 ice cream machines and nothing else. Disco club is very far to get to from rooms. Activities listed on schedule in room do not line up with the actual offerings each day.

Posted by on 2 Apr. 2019

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Comment from Hotel Management

6 Apr. 2019 by The Management

Dear guest, We are very glad to have read that you really enjoyed your stay with us and that you were pleased with our service. We appreciate all forms of guest feedback, as this give us important feedback on our performance and provide us with great ideas on how to to continually improve, you can be certain that we will be working on the details you mentioned. Please contact us whenever you would like to come back, we would be honored to have you with us once again. Sincerely,

3 out of 5
I loved the setting and all the animals. The Mayan fire show was entertaining and fun.

Posted by on 18 Mar. 2019

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Comment from Hotel Management

19 Mar. 2019 by The Management

Dear guest, Thank you very much for your review. We are glad you enjoyed our surroundings and entertainment. We hope to see you back soon. Best regards,

3 out of 5
No glass coffee cups. Television satellite went out, refrigerator did not cool and dog poop on stairway was never cleaned

Posted by on 29 Aug. 2018

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Comment from Hotel Management

19 Sep. 2018 by E-Concierge

Dear Guest We are sorry we did not meet your expectations. We want to thank you for taking your time to let us know about your comments since they always help us to give a better service Kind regards

3 out of 5

Disappointing

Pros: The size is very manageable to walk around. There are a good variety of bars and restaurants.
Cons: Room was in need of updating. The walls had old chipped paint and sinks drained very slowly. Also the hot water is not regulated well.
Location: The water is beautiful but there was so much seaweed it was hard to go into. The port in Playa del Carmen is easy to get to.
This trip was a delayed 25th anniversary trip for myself and my husband. I booked the upgraded select room in the adult only section with a Jacuzzi tub. Upon check in we were shown on the hotel map where our room would be at but the room was not ready. Then when we came back at the time told we were instructed to wait for the next golf cart to take us and our luggage to our room. It took a half an hour for them to come take us and there were other people on our cart also. They started driving to the family side (which we thought was for other couple). When we stopped we were told it was our building and were taken to our room. When we went in and looked around we saw there was no Jaccuzi. It was a junior suite and to top it off was out by the pool which had many loud children! I called the front desk and was told we needed to bring our luggage back to reception. We walked it up ourselves rather than wait however long it would have taken to go back (luckily the resort is very walk-able). When we arrived at reception we were immediately told that we had been informed they did not have the room we originally booked a were "upgraded" to the junior suite. We had not been informed at all! The basically said we had to stay in that room and they would try to get us into our original room the next day. We were only there 4 days and did not feel moving rooms was acceptable and kept the suite. This room was in dire need updating.

Posted by , from Michigan on 19 Apr. 2018

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Comment from Hotel Management

19 Apr. 2018 by Merary-web

Dear Guest, thank you for sharing your valuable feedback. We will take every point you have mentioned for our improvements.

5 out of 5

Great time at sandos caracol

We just returned from a 5 day stay and it exceeded our expectations!! We typically stay in 4.5-5 star resorts so we had reservations of staying at a 3.5 star hotel and didn't know what to expect. It turned out to be our favorite vacation ever. We stayed in the Select Club. If you can- Stay in Select club!! Check-in was a breeze.They took us to the private check in and were checked in immediately. The rooms were spacious and nice. We have stayed in more luxurious rooms however this room was nicer than our Sandals room which was supposedly 5 star. Again, way better than expected for the price. The rooms well appointed, clean and spacious. The Select Club beach club and pool were peaceful and beautiful. The staff were amazing. Best service of any resort we have stayed in. 5 star service for sure! Beach was beautiful. We didn't get in but heard from other guests it was rocky. The grounds were beautiful. Yes, we walked alot but we chose to as there is so much to see. The best part for us was the wildlife and you can tell the staff love them and take great care of them. The food was the only place where I could tell the difference bt this resort and a 5 star. The buffets were comparable and good but the ala cartes were just okay. If you read any bad reviews it is most likely bc their expectations were unrealistic and they did not book the proper resort for them. This is a great, beautiful eco resort with wonderful staff!

Posted by on 29 Jan. 2017

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Comment from Hotel Management

31 Jan. 2017 by The Management

Dear guest, We would like to thank you for posting this kind review, and sharing the wonderful experience you had during your stay. We are glad to know that our, facilities and specially our services exceeded your holiday expectations. It is always great to receive recoinaizance of the good job we are doing, as it motivates us too keep working hard to create great experiences for our guests. We thank you for highlighting our attributes as well as your recommendations. We hope to have the honor of serving you in the future. Kindest Wishes,

About the Sandos Caracol Eco Resort Select Club - All inclusive - Adults Only

Location Carretera Chetumal Pto Juarez, Playa del Carmen, QROO 77710

All-inclusive Details

  • Gratuities included
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Snorkeling included
  • Kayaking included
  • Sailing included
  • Surfing/boogie boarding included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Bicycling included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite live performances included
  • Theme parties included
  • Access to onsite clubs included
  • Premium food items not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • All available beverages included
  • Scuba diving lessons not included
  • Onsite entertainment and activities included

Property Features

Select Club at Sandos Caracol All Inclusive - Adults Only Area is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Select Club at Sandos Caracol All Inclusive - Adults Only Area you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 9 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, outdoor tennis courts, and a health club. Free self parking is available. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 218 guestrooms or units
  • 3 levels
  • 16 buildings
  • 9 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • Built in 2006
  • Full breakfast (free)
  • Nightclub
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Select Club at Sandos Caracol All Inclusive - Adults Only Area offers 218 accommodations with iPod docking stations and free minibar items. Rooms open to balconies. 42-inch plasma televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (late night)
  • HD television
  • Cable channels
  • Coffee maker
  • Shower
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free full breakfast daily from 7:00 AM to 11:00 AM.

Select Club at Sandos Caracol All Inclusive - Adults Only Area has 9 restaurants on site.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 16
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 18
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:30 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation.

  • No cribs (infant beds) available
  • No elevators
  • Minimum guest age is 18
  • Caters to adults only
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Property does not offer onsite COVID-19 testing

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sandos Caracol Eco-Resort Adults Only All Inclusive
  • Sandos Caracol Eco Select Club
  • Sandos Caracol Eco Select Club Playa del Carmen
  • Sandos Caracol Select Club Adults All Inclusive Playa del Carmen
  • Sandos Caracol Select Club Adults All Inclusive
  • Sandos Caracol Eco Resort Select Club All Inclusive
  • Sandos Caracol Eco Resort Spa Adults Only All Inclusive
  • Sandos Caracol Eco Inclusive
  • Sandos Caracol Select Club Adults Only All Inclusive
  • Select Club at Sandos Caracol All Inclusive Adults Only Area
  • Sandos Caracol Eco Resort Select Club All inclusive Adults Only
  • Sandos Caracol Eco Resort Select Club Adults Only All inclusive

You should know

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.