4.0 out of 5

"Rooms are clean and comfortable, staff was amazing and were eager to fulfill requests. The buffet resturaunt was very good and the menu changed night ... " More

By a verified traveller on Fri 04 May 2018

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Hotel Description

3.5-star beachfront property near Playa del Carmen Main Beach

On the beach

A stay at this Playacar property places you within half a mile (1 km) of Playacar Golf Club and 2 miles (3 km) of Quinta Avenida. Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach are also within 2 miles (3 km).

All-inclusive

This all-inclusive property features a full-service spa, a marina, and 3 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and a children's pool, and free childcare is an added bonus.

WiFi, balconies

In addition to LED TVs with cable channels, the 196 guestrooms offer WiFi and furnished balconies or patios. Refrigerators, free bottled water, and ceiling fans are also available.

Standard Room, Balcony, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium room, garden view,balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Reef Playacar All Inclusive Beach Resort ratings based on 75 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Reef Playacar All Inclusive Beach Resort

Everyone (21) Couples (1)
3 out of 5

Posted by on 21 May 2019

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Comment from Hotel Management

3 Jun. 2019 by Micaela Castilla - Brand Executive

Dear guest, We would like to take this opportunity to thank you for your review and for giving us the opportunity to welcome you the past days. We are sorry to know that you did not enjoy your stay in our hotel and we would like to apologize for any inconvenience that might have taken place. We would really appreciate if you gave us the opportunity to welcome you back in our hotel. Kind regards,

5 out of 5

Posted by on 20 Mar. 2019

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Comment from Hotel Management

2 Apr. 2019 by Micaela Castilla - Brand Executive

Dear guest, It is an enormous pleasure to know that you liked the hotel and that you got to enjoy your vacations. Thank you for visiting us and we hope to see you soon again. Kind regards,

5 out of 5

Posted by on 9 Jan. 2019

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Comment from Hotel Management

13 Feb. 2019 by Micaela Castilla - Brand Executive

Dear guest, We would like to take this opportunity to thank you for your review and for giving us the opportunity to welcome you the past days. It would be a pleasure to welcome you again at The Reef Playacar. Kind regards,

1 out of 5

This is not a great all inclusive deal

The food is gross. There are no good choices, limited variety. Snacks and alcoholic drinks are rated the same. Cups are not washed just rinsed off with water and re-used for the next person. Restroom in room was dirty. Toilet and sink were not cleaned before our check in. Some of the staff were not nice. The front bartender and the valet/security were great and very helpful. Fromt bartenser made the best drinks, the rest of the hotel had watered down liquor. The valet always got us a taxi if needed. Room service is not prompt. Called more than 3 times for bottled water and more towels. Concierge is a constant hassle; They will not let you enjoy your stay, are nagging you for first 2 to 3 days to sit and talk to them about visiting their other facilities. If you want to get away from home and not stay in the hotel to eat and/or relax... this includes spending more money on every meal - This is the place for you. If you want to relax and feel like you are on vacation don't stay here. For an all inclusive package deal you should atleast get great food choices and clean cups even if you choose the standard package.

Posted by on 8 Jun. 2018

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5 out of 5

Awesome hotel on the beach

Rooms are clean and comfortable, staff was amazing and were eager to fulfill requests. The buffet resturaunt was very good and the menu changed nightly. Plenty of beach/pool lounge chairs to go around. I will definitely return to the Reef and will recommend it to friends and family.

Posted by , from Denver Colorado on 4 May 2018

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Comment from Hotel Management

30 May 2018 by Micaela Castilla - Brand Executive

Dear Brian, Thank you for letting us know about your wonderful experience at our hotel. We must say we cannot express enough our satisfaction about the positive experience and sensational time you mention to have spent in our property. We are very proud of our staff who works hard to ensure that our guests are feeling comfortable and have everything they may need for a memorable stay. When their efforts are acknowledged it makes all their work worthwhile and so we will be delighted to share your kind comments with them. Thank you for highlighting our variety of food. Our executive Chef and Restaurant Manager will be delighted to hear that you enjoyed our delicious food. Your satisfaction is our reward; we really appreciate the time you took to provide us your positive feedback and would be happy to welcome you here again. Kind regards,

4 out of 5

Nice Hotel

Very nice hotel but they need to fix there room they were clean but my window had a crack on top wer mosquitoes or any other bug could come in, also no hot water I had to take two showers with cold water until I call front desk, their Spa I got a holistic massage and my daughter got the relaxing one both wer the same we paid 99 for each but we could go on their hot tub everything is extra but other than that a quiet nice hotel

Posted by , from los Angeles California on 16 Jul. 2017

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Comment from Hotel Management

19 Jul. 2017 by Micaela Castilla - Brand Executive

Dear Gloria, We appreciate your comments about your recent stay in our hotel. We apologize for all the inconveniences you had in you room, we wish you had told us before you check-out, in order to give you a proper solution. It is a pleasure to know that you enjoyed the spa treatments. We would be pleased to welcome you and your daughter back at The Reef Playacar. Kind regards,

4 out of 5

Small but pleasant. Quaint & beautiful!!

Pros: Extremely friendly staff, nice, smiling and responsive.
Cons: Food choices & quality must up its game!
Location: Extremely well centered & totally short walking distance to shopping & souvenirs! No need for a taxi.
My family & I just visited here in June 2017. We normally stay at the big resorts such as the Riu Palace, so when we walked in it was a little different feel right from the beginning. The check in process was easy(not sure why other reviews complained so much about it?) The Hotel concierge was a "salesperson" & shady! Not worth speaking to because she(Brenda) just wants to sell you something. IF you want to book an excursion go to the Excursions Office & go sit down & speak with Hector! He is nice & informative & a good listener and provides you all the correct details! Rooms are small & quaint, nothing special but clean and comfortable. Hotel staff are professional & nice and they keep the premises very clean! They have 2 pools......Pool bar was a little dirty day after day but the staff & drinks come fast & furious which is a big plus!!! Pool on the lower grounds(next to the buffet) is clean & excellent. Food here is mediocre but decent! If you go to the hot bar in the buffet & order ready to serve that's the way to go(trust me) !! IF your a foodie or picky than dont come to The Reef Playacar or to Mexico in general. All the staff in the buffet are excellent & friendly which makes up for the food quality!! NOW...... the Beach at this property, IS THE BEST THING EVER!! Plenty of seating w/ umbrellas & cabanas which are 1st come 1st serve w/o a cost or reservations! Make sure you take advantage of the free non motorized activities such as boogie boards, catamarans, bikes etc.

Posted by , from Los Angeles on 9 Jul. 2017

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Comment from Hotel Management

31 Aug. 2017 by Micaela Castilla - Brand Executive

Dear Bob & Family, It is a pleasure to read such a wonderful and detailed review. We are proud to hear that you keep a beautiful memory of your recent vacation at our hotel, you can rest assured we will share your kind words with our entire team and management. Indeed, our wonderful position in Playacar allows us to provide unique and recreational vacations. It is a separated, safe and quite neighborhood, which is surrounded by nature and only a few minutes far away from the heart of Playa del Carmen, the 5th Avenue. Please rest assured that your feedback has been displayed in the hotel for all our staff to see, especially for Hector. They will be truly motivated by your kind words, as they continuously endeavor to go beyond our guest’s expectations of service. We are glad to know that you enjoyed our beautiful beach and the non-motorized water sports. We would be pleased to welcome you and your family back at The Reef Playacar. Kind regards,

3 out of 5

Ok for price

Beer & soda flat. Mix drinks are water down. Buffet hit & miss. Snack bar all food ugly. Bed hard. Pool dirty with grass & leaves. 15 min walk to 5th ave. Beach clean. Grounds beautiful.i would try some cwere else b4 staying again

Posted by , from ca on 6 Jul. 2017

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Comment from Hotel Management

11 Jul. 2017 by Micaela Castilla - Brand Executive

Dear queen b, We would like to take this opportunity to thank you for your review and for giving us the opportunity to welcoming you on the past days. It is a pleasure to know that you liked our location, beach and our hotel facilities. We are sorry to know that you did not enjoy our the food offered in our buffet and snack bar together with the drinks. We try very hard to please all our guest wishes by offering a variety of dishes at the buffet and two a la carte restaurants. Regarding the swimming pool please let us inform you that we have staff that is in charge of cleaning it every day to provide our guests a comfortable and nice surroundings to enjoy. We do hope to have the opportunity of hosting you in the future, so we can change your perspective and offer you the hospitality that distinguishes us. Kind regards,

4 out of 5

Great value resort

Pros: Closeness to Playa and quality of beach front.
Cons: Better beds and an English cable channel other than CNN.
Location: Short walking trip to Playa to the north and outdoor shopping center to the south. On site travel planner, although the price is a little steep.
This was our second time staying at the Reef. We took the premium upgrade this time for the access to better quality liquor, and that by itself was well worth the daily price increase. The other benefits included the wifi connection and a moderately better room. The rooms themselves are suitable for a short stay, but the beds are the weak point for a more lengthy stay. The staff was incredibly helpful and friendly, and there are plenty of daily activities to keep busy, from lounging on the beach to hanging by the poolside bar, snorkeling and other watersports, spa, gym, and of course the short walk into downtown Playa.

Posted by , from Minneapolis on 5 Apr. 2017

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3 out of 5

The beach makes everything ok

The check in/out desk is slow, they could use more people working during peak times. The grounds are wonderful. The pool is lovely but the varying degrees of volume on the music which mostly repeats the same set day after day is annoying. The 2 ft kid's pool is perfect to keep a small kid and margarita drinking parent happy day after day. There were usually other small kids around for the kids to interact with. The hotel seems sure whether its focus is family friendly or party friendly. Our first night in our room was a disaster. Room 213 closest to the concert/ event hall and front desk started in with the house music at 10pm and even worse mariachi band (my personal worst nightmare) started up at midnight and did not stop till 1am. No joke, it sounded like the band was inside our room. We were able to change to room 1611 the next day and the rest of our stay was fine. No more being woken up at night by music, only other hotel guests slamming doors and being loud in the doorway corridors. One of their excursion agents quoted us $89 per person for a day drip and on the next day another man quoted us $115 for the same trip - shady!! When I called him on the price change he got squirmy. A few staff members were wonderfully nice but most just doing their jobs. Food was just ok, drinks just ok. Despite all of the "just ok-ness" of this space, the beach is amazing and makes the marginality and affordability of this hotel worth the stay.

Posted by on 14 Jan. 2017

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About the The Reef Playacar All Inclusive Beach Resort

Location Ave. Xaman-Ha, Playa del Carmen, QROO 77710

All-inclusive Details

  • Kayaking included
  • Sailing included
  • Surfing/boogie boarding included
  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Premium food items not included
  • Fitness facilities included
  • Wireless Internet access not included
  • Laundry/dry cleaning services not included
  • Volleyball included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Language classes/lessons included
  • Gratuities included
  • Local beverages and soft drinks only
  • Additional gratuities accepted
  • All food and beverages included
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Snorkeling included

Property Features

The Reef Playacar All Inclusive Beach Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At The Reef Playacar All Inclusive Beach Resort you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a swim-up bar, and a bar/lounge. This all-inclusive property also offers a complimentary children's club, a children's pool, and a fitness center. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Playa del Carmen property.

  • 196 guestrooms or units
  • 3 levels
  • 18 buildings
  • 3 dining venues
  • 5167 sq ft of conference space
  • 480 sq m of conference space
  • Built in 1998
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (58.4 km / 36.3 mi)
  • Parking: Free self parking

Room Amenities

The Reef Playacar All Inclusive Beach Resort offers 196 air-conditioned accommodations with complimentary bottled water and hair dryers. Rooms open to furnished balconies or patios. 32-inch LED televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. This Playa del Carmen property provides wireless Internet access for a surcharge. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Private balcony or patio (furnished)
  • LED television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe (surcharge)
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

The Reef Playacar All Inclusive Beach Resort has 3 restaurants on site.

Spa Services

  • Spa tub in spa
  • Steam room in spa
  • Number of treatment rooms 3
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hydrotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No elevators

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: MXN 15 per day (rates may vary)
  • An in-room safe is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Reef Playacar All Inclusive Beach Resort
  • Reef Playacar All Inclusive Beach
  • Reef car Inclusive Resort

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.