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4.6 out of 5

"We booked a room with a king bed and when we got there they said the king beds are not guaranteed so they gave us two double beds. Was not happy about ... " More

By a verified traveller on Sun 24 Mar 2024

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Hotel Description

4.5-star beachfront hotel near Maroma Beach

Beachfront retreat

At this Playa del Carmen hotel, you'll be within half a mile (1 km) of Maroma Beach and 25 miles (40 km) of Xcaret Eco Theme Park.

All-inclusive

This all-inclusive hotel features a private beach, a full-service spa, and 8 restaurants. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Enjoy the 3 outdoor pools and free perks like buffet breakfast and valet parking.

Deluxe Junior Suite - Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max
CA $595* Per night/room 27 Apr. - 28 Apr.

Suite Onyx

Bed Count 1 King Bed Maximum Occupancy 2 Max

Silver Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Golden Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Emerald Junior Suite

Bed Count room.options.bedSize. Maximum Occupancy 2 Max

Diamond Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Valentin Imperial Rivera Maya All Inclusive - Adult Only ratings based on 30 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Valentin Imperial Rivera Maya All Inclusive - Adult Only

Everyone (9) Couples (14) Family (5)
5 out of 5
We booked a room with a king bed and when we got there they said the king beds are not guaranteed so they gave us two double beds. Was not happy about that but other than that we loved the place absolutely beautiful everybody especially the people around the pool that did all our activities were awesome every one of those people were great we are definitely coming back never had such a great time around the pool everything was very clean the restaurants were awesome best food I've ever had thanks again. But men do not forget you need long pants and nice shoes to go in their restaurants

Posted by on 24 Mar. 2024

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Comment from Hotel Management

25 Mar. 2024 by Isabel Casanova

Dear Lawrence;We regret to hear about your experience with the bed situation. It's important to note that while we strive to accommodate all requests, certain room categories, like the one you booked, do not guarantee a king bed. This information is typically outlined on booking platforms. We're delighted, however, that you enjoyed the overall experience, including the pool activities and dining options. We hope to welcome you back for another enjoyable stay in the future.

5 out of 5

Posted by on 24 Mar. 2024

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Comment from Hotel Management

25 Mar. 2024 by Isabel Casanova

Dear Lawrence, Thank you very much for letting us know you had an amazing time with your rating.We hope to have you back soon again.

5 out of 5
Best food, drinks, and staff I have experienced at an all inclusive resort. We will be heading back.

Posted by , from spokane on 26 Jan. 2024

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Comment from Hotel Management

26 Jan. 2024 by Isabel Casanova

Dear Jason, We're thrilled to hear that you had the best food, drinks, and staff experience at our all-inclusive resort. Thank you for your kind words! We can't wait to welcome you back for another wonderful stay.

5 out of 5
We have stayed at the Valentin many times. This time we opted for a longer stay in the deluxe rooms. Everything was wonderful as usual. Building #4 is in need of a little improvements, but it’s still far and away our favorite vacation spot.

Posted by , from Rogersville on 18 Jan. 2024

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Comment from Hotel Management

18 Jan. 2024 by Isabel Casanova

Dear Shelly,Thank you so much for being a valued repeat guest at Valentin. We greatly appreciate your loyalty and the time you took to share your experience with us.It warms our hearts to know that Valentin remains your favorite vacation spot. We look forward to welcoming you back for many more wonderful stays.

1 out of 5
Travelers Beware!!! I got food poisoning twice and we woke up to cockroaches regularly! A 5 star resort the Valentín is not and if you plan on eating during your trip without getting sick, I would stay clear of this resort!!

Posted by on 30 Dec. 2023

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5 out of 5
The place is fun, well-kept, and integrated beautifully and sustainably with nature

Posted by on 3 Sep. 2023

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Comment from Hotel Management

4 Sep. 2023 by Isabel Casanova

Dear Brandon; Thank you for your wonderful review! We're delighted to hear that you found our place fun, well-kept, and beautifully integrated with nature in a sustainable manner. Your appreciation of our efforts to maintain a harmonious environment is greatly appreciated. We look forward to your next visit for more memorable moments.Warm regards,

5 out of 5
This resort was amazing! So quiet and peaceful which is exactly what we were looking for. The beach area had lifeguards on duty which also made me more comfortable in the water. The food was good, we did do dinner on the beach and the presentation and service was awesome. The food for that was a little plain in flavor but was a fun adventure nonetheless. Every single staff member was so nice and helpful. Men be mindful to dress code in the restaurants, you do need long pants and closed toe shoes. Luckily my husband packed a pair but normally for a beach vacation we only pack beachwear. This is by far the prettiest and cleanest resort we’ve stayed in. We plan to be back!

Posted by on 13 Aug. 2023

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Comment from Hotel Management

15 Aug. 2023 by Isabel Casanova

Dear Jennifer, Thank you for taking the time to share your fantastic experience at our resort. We're thrilled to hear that your stay met and exceeded your expectations, providing the quiet and peaceful atmosphere you were seeking.We're honored that you consider our resort to be the prettiest and cleanest you've stayed in. Thank you for choosing us and for your plans to return. We look forward to welcoming you back for another wonderful experience in the future.

5 out of 5
My husband and I loved the Valentin! It’s so beautiful and the staff is very welcoming and accommodating. The entertainment was so much fun each night! We will definitely be going back.

Posted by on 31 Jul. 2023

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Comment from Hotel Management

31 Jul. 2023 by Isabel Casanova

Dear Molly, Thank you kindly for letting us know that you are your husband had an amazing time and that you enjoyed the entertainmentWe hope to see you back soon again.

5 out of 5
We had a wonderful stay at the Valentin. The staff is very attentive and the service was superb! The grounds are beautifully maintained. We loved the pool area. Most of the days we went to the main pool. One day was spent at the more quiet Golden Pool. Another day we went to the beach, which was beautiful. The water was clear and we easily got a front row palapa. Mornings are very easy going with your choice of activities and the afternoon entertainment was a lot of fun. The service during the day, at all locations, is excellent. The servers are attentive, always ready to get you a drink, water, or something to eat. You can spend your time in a quiet location or join in the activities. The restaurants provided a lot of variety and met our expectations. We loved that there were things to do after dinner. We went to Don Miguel's for after dinner drinks and hung out in the open-air square and listened to the band most nights. We pretty much stayed to ourselves and had an awesome time. We would definitely go back!

Posted by on 13 Apr. 2023

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Comment from Hotel Management

14 Apr. 2023 by Isabel Casanova

Dear Kenneth,On behalf of our entire team here at Valentin Imperial Riviera Maya we thank you for your sincere and positive words regarding the time you had among us. We all look forward to welcoming you again very soon!

5 out of 5
Beautiful resort

Posted by on 25 Feb. 2023

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Comment from Hotel Management

2 Mar. 2023 by Isabel Casanova

Dear Deron,Thank you kindly for letting us know you had a fantastic time with usWe hope to be welcoming you soon.

About the Valentin Imperial Rivera Maya All Inclusive - Adult Only

Location Carr.Fed.307 Chetumal, Playa del Carmen, QROO 77710

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Spa/beauty facilities and services not included

Property Features

Valentin Imperial Rivera Maya All Inclusive - Adult Only is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. At Valentin Imperial Rivera Maya All Inclusive - Adult Only you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 swim-up bars, and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive hotel also offers outdoor tennis courts, a health club, and a steam room. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

  • 540 guestrooms or units
  • 15 buildings
  • 8 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 2 swim-up bars
  • 6 bars or lounges
  • Meeting rooms
  • Buffet breakfast (free)
  • Deli
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Valentin Imperial Rivera Maya All Inclusive - Adult Only offers 540 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. This Playa del Carmen hotel provides complimentary wireless Internet access. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

  • 2 bathrooms
  • Private balcony or patio (furnished)
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM.

L´ Olivo - This restaurant specializes in Italian cuisine and serves dinner only.

Ginger - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Taman Sari - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

L´Alsace - This restaurant specializes in French cuisine and serves dinner only. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body wraps
  • Aromatherapy treatments
  • Spa tub in spa
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Valentin Imperial Rivera Maya All Inclusive - Adult Only offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Valentin Imperial Rivera Maya All Inclusive - Adult Only

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals not allowed
  • Minimum guest age is 18
  • Caters to adults only
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Onsite COVID-19 testing (PCR) is available
  • Reservations are required for onsite COVID-19 testing

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 174 per room (roundtrip)
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Maya Imperial
  • Maya Imperial Valentin
  • Maya Valentin Imperial
  • Valentin Imperial All Inclusive
  • Valentin Imperial Maya
  • Valentin Imperial Maya All Inclusive Playa del Carmen
  • Valentin Imperial Maya Playa del Carmen
  • Valentin Maya All Inclusive
  • Valentin Maya Imperial
  • Valentin Imperial Maya Hotel Playa Del Carmen
  • Valentin Imperial Maya Riviera Maya, Mexico
  • Valentin Imperial Riviera Maya Adults Hotel Playa del Carmen
  • Hotel Valentin Imperial Riviera Maya – Adults Only
  • Valentin Imperial Riviera Maya – Adults Only Playa del Carmen
  • Valentin Imperial Riviera Maya Adults Playa del Carmen
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  • Valentin Imperial Riviera Maya– All Inclusive – Adults Only
  • Valentin Imperial Riviera Maya

You should know

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

  • EarthCheck
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.