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"It’s okay it’s okay it’s okay it’s okay it’s okay it’s okay " More

By a verified traveller on Mon 27 May 2019

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Hotel Description

Enjoy the free WiFi at this Pleasanton hotel

In Pleasanton

You'll find Hacienda Business Park and Team Health West within a 15-minute walk of this Pleasanton hotel. Tommy T's Comedy House and Stanford Health Care - Valleycare Medical Foundation are also within 2 miles (3 km).

Free perks

This hotel features a gym and a seasonal outdoor pool. Business travelers can take advantage of the free WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
CA $111* Per night/room 24 Apr. - 25 Apr.

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Studio, Multiple Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Deluxe Studio, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Extended Stay America Suites Pleasanton Chabot Dr ratings based on 12 Verified Reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Extended Stay America Suites Pleasanton Chabot Dr

Everyone (5) Couples (1) Family (6)
1 out of 5
Went to check in and hotel says had no reservations. Had to pay for the room twice. Not to happy and will be in contact to get my money back

Posted by on 11 Nov. 2022

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Comment from Hotel Management

12 Nov. 2022 by Hotel Management

Dear Matt, we were disappointed to read about your experience and apologize for the issues you had with your reservation. Please feel free to reach out to our hotel directly. We look forward to talking with you soon.Sincerely,Hotel Management

2 out of 5
The sofa bed was dirty, the mattress in it is very stained and stiff and thin. could not sleep on it at all. Amenities were limited. Staff was rude at times and not very good at hospitality.

Posted by on 21 Oct. 2020

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Comment from Hotel Management

22 Oct. 2020 by Hotel Management 

Thank you for being our guest. We sincerely apologize for the inconvenience you had with due to the unclean sofa bed and the behavior of our staff. We will address your concerns with the appropriate teams to ensure we enhance our service levels. Thank you once again for your valuable feedback. Sincerely, Hotel Management

1 out of 5
One of the worst places I've stayed in years. Had to take it due to lack of vacancies at Marriott or anywhere else in the area. The lobby and hallways smelled like cigarette smoke, my "non-smoking" room smelled bad and was dirty, the blanket actually had a cigarette burn. The internet kept failing during an online business meeting I had at 5:00AM. And the room still cost $175! Hopefully others learn from my experience

Posted by on 16 Dec. 2019

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Comment from Hotel Management

17 Dec. 2019 by Hotel Management

Thank you for your review. We were disappointed to read our accommodations did not provide the value you were hoping for and apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with our housekeeping team for review and action. We will share your feedback regarding the internet connectivity with the appropriate team so that they can take the necessary steps to make our future guests experience a better one. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management

1 out of 5
We arrived and were told they only had smoking rooms available . We booked a non smoking room just an hour before arriving. It was late and we had to scramble to find another room, which was more expensive.

Posted by on 7 Aug. 2019

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Comment from Hotel Management

8 Aug. 2019 by Hotel Management

We would not only want to apologize for the inconvenience you had due to the reservation issue. Your feedback is shared with our team to find out what went wrong and to take appropriate measures to avoid such issues going forward. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management

5 out of 5

Posted by on 29 Jul. 2019

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4 out of 5
It’s okay it’s okay it’s okay it’s okay it’s okay it’s okay

Posted by on 27 May 2019

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Comment from Hotel Management

28 May 2019 by Hotel Management

We are glad you enjoyed your time at Extended Stay America. Thank you for the nice rating, and we look forward to your next visit. Sincerely, Hotel Management

1 out of 5
It was a Horrible experience I will never stay there again good night crew which is so self indulged they really didn’t take time to listen never again!!

Posted by on 1 Apr. 2019

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Comment from Hotel Management

13 Apr. 2019 by Hotel Management

Thank you for staying at our hotel and sharing your concerns. We are sorry that our attention to your needs didn't meet your expectations. We take pride in not only meeting but exceeding our guests' expectations. Your experience is not typical of our service, and we are following up with our team members to ensure better responsiveness going forward. Thank you once more for being our guest, and we do hope to have another opportunity of welcoming you soon. Sincerely, Hotel Management

4 out of 5
It was a good place to stay and the rooms were well equipped.

Posted by on 7 Mar. 2019

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Comment from Hotel Management

8 Mar. 2019 by Hotel Management

Thank you for your feedback of Extended Stay America. We are glad you liked your well-appointed room, and that you had a great stay with us. Thank you again for being our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management

4 out of 5

Posted by on 27 Feb. 2019

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Comment from Hotel Management

22 Apr. 2019 by Hotel Management

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management

3 out of 5
The room itself had cobwebs all over the windows, including the bathroom. The bathtub was missing the stopper and one of the kitchen cabinets was off the hinge. I had to vacuum my own room after a request was submitted and was never delivered. This actually happened twice. Staff members are friendly but over all the room was in poor condition.

Posted by , from NA on 4 Feb. 2019

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Comment from Hotel Management

5 Feb. 2019 by Hotel Management

Thank you for posting a review of your stay. It is nice to read had an overall pleasant visit and liked the service provided by our staff. However, we apologize for the problems with your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management

About the Extended Stay America Suites Pleasanton Chabot Dr

Location 4555 Chabot Drive, Pleasanton, CA 94588

Property Features

Extended Stay America Suites Pleasanton Chabot Dr offers its guests a fitness center and a seasonal outdoor pool. Public spaces have free WiFi. Free breakfast is available daily. The business-friendly Extended Stay America Suites Pleasanton Chabot Dr also features a vending machine, a picnic area, and coffee/tea in a common area. Self parking is free. This Pleasanton hotel is smoke free.

  • 1 building
  • 112 guestrooms or units
  • 3 levels
  • Built in 1998
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Pleasanton Station (5.6 km / 3.5 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America Suites Pleasanton Chabot Dr offers 112 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on request.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free 17
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Property confirms they are implementing guest safety measures
  • Masks are compulsory at the property

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Chabot Drive
  • Extended Stay America Chabot Drive Hotel
  • Extended Stay America Chabot Drive Hotel Pleasanton
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  • Extended Stay America Pleasanton Chabot Drive
  • Extended Stay America Chabot Drive
  • Extended Stay America Pleasanton - Chabot Drive Pleasanton
  • Extended Stay America Chabot Drive Hotel
  • Hotel Extended Stay America Pleasanton - Chabot Drive Pleasanton
  • Pleasanton Extended Stay America Pleasanton - Chabot Drive Hotel
  • Hotel Extended Stay America Pleasanton - Chabot Drive
  • Extended Stay America Pleasanton Chabot Drive
  • Extended Stay America Suites Pleasanton Chabot Dr Hotel
  • Extended Stay America Suites Pleasanton Chabot Dr Pleasanton

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.