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4.3 out of 5

"Property is clean, quiet, and convenient. Excellent value for the rate. Bathroom should have tissues and a drinking cup or two, otherwise an excellent ... " More

By a verified traveller on Fri 23 Feb 2024

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Hotel Description

3.5-star Colonial hotel near Maine Mall

In shopping district

You'll be within half a mile (1 km) of Maine Mall and 2 miles (3 km) of Sable Oaks Golf Course with a stay here. Nonesuch River Golf Club and Tate House Museum are also within 3 miles (5 km).

Renovated in 2022

This hotel doesn't skimp on freebies - guests receive free continental breakfast, free self parking, and a free airport shuttle. Business travelers can take advantage of the free WiFi in public areas. There's a gym on site, and a 24-hour front desk and dry cleaning are also provided.

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $103* Per night/room 18 Apr. - 19 Apr.

Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower, Wet Bar)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Casco Bay Hotel, Ascend Hotel Collection ratings based on 40 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Casco Bay Hotel, Ascend Hotel Collection

Everyone (27) Couples (6) Family (4)
1 out of 5
Snow storm- couldn't make it (my event was cancelled in their city and I told them many hours ahead)- so I paid for a room I never could use because of Travelocity's policies. Hotel wouldn't help me out either or give me credit, so I paid for a room I never was able to use.

Posted by , from STOUGHTON on 24 Mar. 2024

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5 out of 5

Posted by on 3 Mar. 2024

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Comment from Hotel Management

4 Mar. 2024 by Casco Team

Jessica, Thank you for your feedback. We are pleased that you had a good experience and look forward to having you stay with us again.

5 out of 5
Property is clean, quiet, and convenient. Excellent value for the rate. Bathroom should have tissues and a drinking cup or two, otherwise an excellent value.

Posted by , from OAKLAND on 23 Feb. 2024

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Comment from Hotel Management

23 Feb. 2024 by Casco Team

William,Thank you for your feedback. We are pleased that you had a good experience and look forward to having you stay with us again. We will definitely take your suggestions into consideration

5 out of 5

Posted by on 19 Jan. 2024

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Comment from Hotel Management

20 Jan. 2024 by Casco Team

Linda,Thank you for your feedback. We are pleased that you had a good experience and look forward to having you stay with us again.

5 out of 5
The staff - Friendly and helpful.

Posted by on 2 Jan. 2024

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Comment from Hotel Management

6 Jan. 2024 by Casco Team

Thomas,Thank you for your feedback. We are pleased that you had a good experience and look forward to having you stay with us again.

5 out of 5

Posted by on 31 Dec. 2023

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Comment from Hotel Management

2 Jan. 2024 by Casco Team

Jim,Thank you for your feedback. We are pleased that you had a good experience and look forward to having you stay with us again.

5 out of 5
The woman who checked me in and out was amazing! That was the highlight of the stay. The bed was okay but pillows were so thick and didn’t squish down at all so I awoke with a very sore neck in the middle of the night and abandoned all pillows. The bathroom was two different colors, as in it wasn’t finished being painted. Not a huge deal but an obvious sign of cutting corners. The sink had zero hot water even after running for around 5 minutes. Shower had hot water but only one small soap dish mounted to the wall. No place to put any products except on the shower floor which was full of standing water that flooded over the 1 inch door frame. Very convenient location though.

Posted by on 11 Dec. 2023

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Comment from Hotel Management

11 Dec. 2023 by Casco Team

Michael,Thank you for your feedback. We apologize that you were not completely satisfied with our service and will take your comments into consideration as we strive to provide a better guest experience.

4 out of 5

Posted by on 9 Dec. 2023

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Comment from Hotel Management

11 Dec. 2023 by Casco Team

Ormond,Thank you for your feedback. We are pleased that you had a good experience and look forward to having you stay with us again.

5 out of 5
Room is clean, bed is comfortable breakfast ok, parking inadequate. Staff is very nice

Posted by on 3 Dec. 2023

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Comment from Hotel Management

5 Dec. 2023 by Guest Services

Amy,Thank you for your feedback. We are pleased that you had a good experience and look forward to having you again...we are working on a better variety for bedfast and parking accommodations will be extended for the near future. Happy Holidays!

5 out of 5
Quick check in even as I was early, the staff checked me in

Posted by , from ROCKPORT on 28 Oct. 2023

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Comment from Hotel Management

31 Oct. 2023 by Tina

Thank you for your review! Our front desk staff always try their best to make the check in process as quick and easy as possible.

About the Casco Bay Hotel, Maine Mall / PWM Portland Airport

Location 80 John Roberts Rd., South Portland, ME 04106

Property Features

Free breakfast is served daily. Public spaces have free WiFi. A roundtrip airport shuttle is free (available 24 hours). A fitness center, an arcade/game room, and coffee/tea in a common area are also featured at the business-friendly Casco Bay Hotel, Ascend Hotel Collection. Limited free parking is available on a first-come, first-served basis. A complete renovation of Casco Bay Hotel, Ascend Hotel Collection was completed in September 2022. This Colonial South Portland hotel is smoke free.

  • 1 building
  • 125 guestrooms or units
  • 4 levels
  • Built in 2022
  • Continental breakfast (free)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Game room or arcade
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Arcade/game room
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Portland Transportation Center (7 km / 4.4 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Casco Bay Hotel, Ascend Hotel Collection offers 125 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. This South Portland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Flat-screen television
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (on request)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible
  • Desk chair

Food & Drink

Guests are served free continental breakfast daily from 6:30 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Casco Bay Hotel, Ascend Hotel Collection offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.

Pet Policy

  • Pets: USD 25 per pet, per night, plus a deposit of USD 100 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted.

Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 3
  • Debit cards
  • Staffed front desk
  • Children stay free 18
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • No shield between guests and staff in main contact areas
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Masks are not compulsory at the property
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property follows sanitization practices of COVID-19 Guidelines (WHO)
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Econo Lodge Maine
  • Econo Lodge Maine Mall
  • Econo Lodge Maine Mall Hotel
  • Econo Lodge Maine Mall Hotel South Portland
  • Econo Lodge Maine Mall South Portland
  • Casco Bay Hotel
  • Econo Lodge Maine Mall
  • Casco Hotel, Ascend Collection
  • Casco Bay Hotel Ascend Hotel Collection
  • Casco Bay Hotel, Ascend Hotel Collection Hotel
  • Casco Bay Hotel Maine Mall / PWM Portland Airport
  • Casco Bay Hotel, Ascend Hotel Collection South Portland
  • Casco Bay Hotel, Ascend Hotel Collection Hotel South Portland

You should know

  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.