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Juan de Palafox y Mendoza 205, Colonia Centro, Puebla, PUE, 72000
  • Popular LocationZócalo de Puebla1 min walk
  • Popular LocationPuebla Cathedral6 min walk
  • Popular LocationPuebla Convention Center8 min walk
  • AirportPuebla, Puebla (PBC-Hermanos Serdan Intl.)40 min drive

Room options

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 12 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 12 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Double Room

In-room safe, desk, iron/ironing board, free WiFi

Standard Double Room

  • 12 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

  • 12 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, 2 Double Beds

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Double Beds

  • 12 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room

Superior Room

Superior Room

  • 12 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View

  • 12 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds

Standard Room, Multiple Beds

  • 12 sq m
  • Sleeps 3
  • 3 Double Beds

View all photos for Superior Double Room

In-room safe, desk, iron/ironing board, free WiFi

Superior Double Room

  • 12 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 12 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room

Family Room

Family Room

  • 12 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Bed

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About the area

Puebla

Heart of Puebla.At this Puebla Historic Center hotel, you'll be well placed to visit Zócalo de Puebla and Puebla Cathedral, both steps away. Iglesia de la Compañía and Poblano de Arte Virreinal Museum are also within half a mile (1 km).

What's nearby

  • Zócalo de Puebla - 1 min walk
  • Puebla Cathedral - 6 min walk
  • Puebla Convention Center - 8 min walk
  • Fort Loreto - 5 min drive
  • Angelopolis Commercial Center - 9 min drive

Getting around

  • Puebla–Cholula Tourist Train Terminal - 9 min drive
  • Puebla Intl. Airport (PBC) - 40 min drive

Restaurants

  • Starbucks - 2 min walk
  • Mi Viejo Pueblito - 1 min walk
  • Vittorio's - 1 min walk
  • La Porfiriana - 1 min walk
  • The Italian Coffee Company - 1 min walk

About this property

Hotel del Portal

3.5-star Colonial hotel near Zócalo de Puebla
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

A computer station is on site and WiFi is free in public spaces. A terrace, tour/ticket assistance, and a vending machine are also featured at the business-friendly Hotel del Portal. For a fee, parking is available.

This Colonial Puebla hotel is smoke free.

  • 1 building
  • 90 guestrooms or units
  • 3 levels
  • Meeting rooms
  • Built in 1700
  • Deli
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Hotel del Portal offers 90 accommodations with laptop-compatible safes and complimentary toiletries. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers.

This Puebla hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (surcharge)

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Accessibility

  • Elevator

Room amenities

Entertainment

  • 32-inch flat-screen TV
  • Satellite channels

Bedroom

  • Bed sheets
  • Fan

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels

More

  • Desk
  • Free local calls
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel del Portal

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

We should mention

  • There is limited hot water on site.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

del Portal
del Portal Puebla
Hotel del Portal
Hotel del Portal Puebla
Hotel Portal Puebla
Portal Puebla

Hotel del Portal Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 182 out of 530 reviews" "
Rating 8 - Good. 186 out of 530 reviews" "
Rating 6 - Okay. 89 out of 530 reviews" "
Rating 4 - Poor. 40 out of 530 reviews" "
Rating 2 - Terrible. 33 out of 530 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Isaias

Business traveller, Travelled with partner
The property location is simply awesome! Right on the heart of the city. I definitely, will take this hotel as my primary place to stay in my next trip.
Stayed 1 night in Jan 2024

8/10 Good

Olivia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación
El hotel está en una buena ubicación y tiene una excelente vista al zócalo y la catedral.
Stayed 1 night in Jan 2024

2/10 Terrible

Maria.

Stayed 2 nights in Oct 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building! You have a lot of restaurants and attractions around you. This is my second time staying here and I love it.
Stayed 2 nights in Aug 2023

4/10 Poor

Nancy

Stayed 1 night in Aug 2023

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location and good service.
Stayed 2 nights in Jul 2023

10/10 Excellent

Linda

Travelled with family
Liked: Amenities
Live music and personal is very attentive
Stayed 1 night in Aug 2023

8/10 Good

Melchor

Liked: Cleanliness, staff & service
No hubo lavandería en el hotel como promocionado
Stayed 4 nights in Jun 2023

10/10 Excellent

Elias

Stayed 7 nights in Jun 2023

8/10 Good

Jose Nerio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Centro Histórico. No hubo agua caliente para bañarme durante mi estancia....
Stayed 2 nights in May 2023