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Complejo Blue Sea Puerto Resort compuesto por Hotel Canarife y Bonanza Palace

4.0 star property
Family-friendly 4-star hotel near Lago Martianez Swimming Pools

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Complejo Blue Sea Puerto Resort compuesto por Hotel Canarife y Bonanza Palace

Photo gallery for Complejo Blue Sea Puerto Resort compuesto por Hotel Canarife y Bonanza Palace

Indoor pool, 2 outdoor pools
Outdoor dining
Minibar, desk, free WiFi, bed sheets
Buffet
Reception

Overview of Complejo Blue Sea Puerto Resort compuesto por Hotel Canarife y Bonanza Palace

Reviews
6.8

Popular amenities

  • Hot tubHot tubHot tub
  • SpaSpaSpa
  • PoolPoolPool
  • Parking availableParking availableParking available
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant

Check out the area

Map
C/ Acevino, 8, Puerto de la Cruz, Tenerife, 38400
  • Popular LocationLago Martianez Swimming Pools4 min drive
  • Popular LocationPlaza del Charco5 min drive
  • Popular LocationLoro Park6 min drive
  • AirportSanta Cruz de Tenerife (TFN-Tenerife North)25 min drive

Room options

View all photos for Double Room, Sea View (2 Adults)

Minibar, desk, free WiFi, bed sheets

Double Room, Sea View (2 Adults)

  • 28 sq m
  • Beach view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Superior Double Room, Sea View (2 Adults + 1 Child)

Minibar, desk, free WiFi, bed sheets

Superior Double Room, Sea View (2 Adults + 1 Child)

  • 40 sq m
  • Beach view
  • Sleeps 3
  • 2 Large Twin Beds

Superior Double Room (2 Adults + 2 Child)

  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Double Room, Sea View (2 Adults + 1 Child)

Minibar, desk, free WiFi, bed sheets

Double Room, Sea View (2 Adults + 1 Child)

  • 28 sq m
  • Beach view
  • Sleeps 3
  • 1 Double Bed

View all photos for Single Room (1 Adult)

Single Room (1 Adult)

Single Room (1 Adult)

  • 20 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Superior Double Room (3 Adults + 1 Child)

Minibar, desk, free WiFi, bed sheets

Superior Double Room (3 Adults + 1 Child)

  • 40 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Double Room, Mountain View (2 Adults)

Minibar, desk, free WiFi, bed sheets

Double Room, Mountain View (2 Adults)

  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Double Room, Mountain View (2 Adults + 1 Child)

Minibar, desk, free WiFi, bed sheets

Double Room, Mountain View (2 Adults + 1 Child)

  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Large Twin Bed

Double Room Single Use (1 Adult)

  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Double Room (2 Adults)

Minibar, desk, free WiFi, bed sheets

Double Room (2 Adults)

  • 28 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Superior Double Room (2 Adults + 1 Child)

Minibar, desk, free WiFi, bed sheets

Superior Double Room (2 Adults + 1 Child)

  • 40 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Double Room (2 Adults + 1 Child)

Minibar, desk, free WiFi, bed sheets

Double Room (2 Adults + 1 Child)

  • 28 sq m
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Bed

View all photos for Superior Room, Sea View (2 Adults + 2 Children)

Minibar, desk, free WiFi, bed sheets

Superior Room, Sea View (2 Adults + 2 Children)

  • 40 sq m
  • Beach view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Double Room, Sea View (3 Adults + 1 Child)

Minibar, desk, free WiFi, bed sheets

Superior Double Room, Sea View (3 Adults + 1 Child)

  • 40 sq m
  • Beach view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Double Room (2 Adults)

Minibar, desk, free WiFi, bed sheets

Superior Double Room (2 Adults)

  • 40 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Superior Double Room, Sea View (2 Adults)

Minibar, desk, free WiFi, bed sheets

Superior Double Room, Sea View (2 Adults)

  • 40 sq m
  • Beach view
  • Sleeps 3
  • 2 Large Twin Beds

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About the area

Puerto de la Cruz

Close to the beach.Within a 10-minute walk of the hotel, you'll find La Paz Lookout and Botanical Gardens. Also, Jardin Aquatico is within half a mile (1 km) and Sitio Litre Garden is within 2 miles (3 km).

What's nearby

  • La Paz Lookout - 5 min walk
  • Lago Martianez Swimming Pools - 4 min drive
  • Taoro Park - 4 min drive
  • Plaza del Charco - 5 min drive
  • Loro Park - 6 min drive

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 26 min drive

Restaurants

  • Bar el Camino - 13 min walk
  • Hotel Teide Mar - 4 min walk
  • Pizzería Europa - 8 min walk
  • Da Arianna Restaurante - 8 min walk
  • Zicatela - 16 min walk

About this property

Complejo Blue Sea Puerto Resort compuesto por Hotel Canarife y Bonanza Palace

Family-friendly 4-star hotel near Lago Martianez Swimming Pools
Some rates at Complejo Blue Sea Puerto Resort compuesto por Hotel Canarife y Bonanza Palace are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Complejo Blue Sea Puerto Resort compuesto por Hotel Canarife y Bonanza Palace offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and an indoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A children's pool, a spa tub, and a fitness center are also featured at the family-friendly Complejo Blue Sea Puerto Resort compuesto por Hotel Canarife y Bonanza Palace. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Puerto de la Cruz hotel is smoke free.

  • 390 guestrooms or units
  • 7 levels
  • 2 buildings
  • Meeting rooms
  • Deli
  • Kid's club
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Complejo Blue Sea Puerto Resort compuesto por Hotel Canarife y Bonanza Palace offers 390 air-conditioned accommodations with minibars and hair dryers. Rooms open to balconies. Televisions come with cable channels.

Bathrooms include bathtubs, bidets, and complimentary toiletries. This Puerto de la Cruz hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

SPA DE PAGO has massage/treatment rooms. Services include massages and manicures and pedicures.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English, French, German, Portuguese, Spanish

Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 5 per day)
  • Limited onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Archery
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Spa tub
  • Tennis

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 1-inch TV
  • Cable channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating

Bathroom

  • Bathtub
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Outdoor space

  • Balcony

Food and drink

  • Minibar

More

  • Desk
  • Safe (surcharge)

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: EUR 15.00 per stay for guests staying between 1 January - 31 December

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 35
  • Self parking fee: EUR 5 per day
  • In-room safe fee: EUR 3 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.

Property is also known as

Hotel Blue Sea Puerto Resort Puerto de la Cruz
Hotel Blue Sea Puerto Resort
Hotel Blue Sea Resort
Blue Sea Hotel Interpalace Tenerife/Puerto De La Cruz
Hotasa Interpalace Hotel Puerto De La Cruz
Hotel Puerto Resort Blue Sea Puerto de la Cruz
Hotel Puerto Resort Blue Sea
Puerto Blue Sea Puerto de la Cruz
Puerto Blue Sea
Blue Sea Puerto Puerto de la Cruz
Hotel Puerto Resort by Blue Sea
Hotel Blue Sea Puerto Resort

Complejo Blue Sea Puerto Resort compuesto por Hotel Canarife y Bonanza Palace Reviews

Reviews

6.8
Rating 10 - Excellent. 40 out of 279 reviews" "
Rating 8 - Good. 104 out of 279 reviews" "
Rating 6 - Okay. 75 out of 279 reviews" "
Rating 4 - Poor. 46 out of 279 reviews" "
Rating 2 - Terrible. 14 out of 279 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

6.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Lynn

Liked: Cleanliness, staff & service, room comfort
We stayed for 3 nights to celebrate the New year, very few British mainly French and German so leftout with the activities due to no translation. New years eve was a let down again no atmosphere. Food was basic and cold, staff were wonderful and hotel clean.
Stayed 3 nights in Dec 2023

8/10 Good

John Edward

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Friendly staff, even though when we initially got to the hotel, they overbooked the hotel, and then had us stay a night at Blue Sea Costa Jardin, (which is at least 3km away) They said the "room wasnt ready" until after 3pm (suspiciously in line with a siesta) Did the same thing when we arrived at Puerto Resort. Overall the stay was nice, AC was terrible in the room, and basically was slightly better than sleeping outside. Food was great though.
Stayed 13 nights in Sep 2023

4/10 Poor

Natasha

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
You get what you pay for. We only stayed for 4 days and didn’t pay much thankfully. Hotel is clean but food was poor quality, lots of queuing for the bar. They allocate meal time slots but always chaotic and running out of plates/cups. Very limited food choice and very poor quality. We were all inclusive but only had the soft drinks/coffees at mealtimes. Coffee was like water and the options for outside were queues for a small bar and seating on flimsy plastic furniture. Loungers around the pool are all old, sagging so very uncomfortable Hotel is very outdated and needs some attention/refurbishment. Location was good - on the Main Street so easy to walk around shops/bars.
Stayed 3 nights in Nov 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was excellent but house keeping and receptionist was terrible not changing towel and some time forgot to put towels also the bed sheets not changed also room was so hot although the Cooling on but useless also the receptionist not make afford to understand what you want and not helping and don’t know speaking English I never come back to them or not recommend to any one ?!?!
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovey spacious room and views of both the sea and mountains.
Stayed 15 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 15 nights in Feb 2019

8/10 Good

Aidan

Liked: Cleanliness, property conditions & facilities, room comfort
Okay but there’s much better
Be careful they own 3 hotels all next door to each other but when you get to the hotel they might tell you you’re staying else where! Took them over 1 hour to figure out where we were staying! The car parking was FULL so had to park on the street (the main reason I booked was for the car park) and the air conditioning didnt work!!
Stayed 5 nights in Sep 2018

10/10 Excellent

Jennifer, Middlesex England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location
Friendly polite staff. Excellent night entertainment
Stayed 7 nights in Aug 2018

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BAD MANAGEMENT BAD SERVICE BAD ATTITUDE
I WOULD NOT STAY AT THIS HOTEL AGAIN SIMPLY DUE ATTITUDE OF THE MANAGEMENT THEY REFUSEBTO FACE UP TO THE RESPONSABILITY OFBTHEIR ACTIONS AND TRY TO SKIRT OVER BY OFFERING A CHEAP BOTTLE OF THEIR HOUSE CHAMPAGNE AND OFFER OF A FREE SPA I CHECKED IN ON A TUESDAY AND REQUESTED AT THIS POINT A INVOICE FOR PAYMENT THEY HAD TAKEN ON MY CREDIT CARD I WAS ADVISED TO COME BACK TOMORROW YES CAME BACK NO INVOICE AFTER THREE REQUESTS I ASKED TO SPEAK TO THE MANAGER AND SPOKE TO THE ASSISTANT MANAGER WHO IN CONFERENCE ADVISED THAT THEY DID NOT TAKE MY MONEY BUT A THIRD PARTY MIDDLEMAN DID AND THEY WERE NOT RESPONSABLE HAVING CHECKED WITH HOTELS P.COM AND CREDIT CARD COMPANY I KNOW THIS NOT TO SO I CALKED THE POLICE AND POLICE ATTENDED THE PROPERTY WHERE STILL CONTINUED TO SAY IT WAS NOT THERE RESPONSABILTY FURTHER CALLS FOLLOWED TO HOTELS.COM AND I FINALLY SPOKE TO MANGERESS WHOM STILL CONTINUED THINK THIS IS EXCEPTABLE SITUATION I HAD CANCEL MY CREDIT CARD AND CALL THE POLICE THERE MANAGEMENT DO NOT UNDERSTAND THE IMPLICATIONS OF MISTAKES STAFF ARE NOT TRAINED AND THINK THIS IS A EXCEPTABLE SITUATION I AM PRESENTLY WAITING COMPENSATION FROM BOTH HOTELS.COM AND HOTEL AS HAVE RUINED MY HOLIDAY PUT IN A STATE OF DEEP STRESS HOTEL DENIED MADE THE BOOKING AND THIRD PARTY TOOK PAYMENT CONCERNED ABOUT FRAUD I CONTACTED THE POLICE AND EVEN AFTER PRODUCING EVIDENCE STILL DENIED THE SITUATION DUE TO THIS I WOULD NOT RECOMMEND THIS HOTEL AS MY EXPERIENCE
Stayed 14 nights in Jul 2018

4/10 Poor

Agnie, London

Not a 4 star Hotel.
Hotel Blue Sea Puerto Resort service is not 4 star and having expected that level of service was disappointed. The staff knowledge on the services available was not uniform. Level of knowledge and professionalism among them was not consistent. The knowledge that they were in a hospitality industry seemed to have been missed by some staff. Some rarely smiled and as a guest did not always feel welcome. There appears to be very low morale among the staff which management really needs to urgently look into. I highly commend the waitress, unfortunately cannot remember her name, in the restaurant at the hotel and wish there were more like her. We do not plan to visit again.
Stayed 6 nights in Jan 2018