77% Based on 1125 reviews TripAdvisor Traveller Rating 4 out of 5

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Hotel Description

An all-inclusive stay in Puerto Plata awaits you at Viva Wyndham V Heavens - Adults Only - All Inclusive. You'll be steps from Playa Dorada Golf Club and 4.2 km (2.6 mi) from Lorilar Ranch. Highlights at this beachfront resort include 5 restaurants, a full-service spa, and an outdoor swimming pool.

Flat-screen TVs with cable channels are featured in all 180 rooms, and you can enjoy free WiFi, furnished balconies or patios, and coffee/tea makers. Minibars provide free refreshments, and 24-hour room service makes dining in an option. Nice touches include bathrobes, slippers, and free toiletries. Additionally, free bottled water, safes, and hair dryers are available.

A day of pampering can include massages, body wraps, and body scrubs along with access to the sauna and spa tub. The buffet restaurant, V Kitchen, serves international cuisine and is open for breakfast, lunch, and dinner. At the resort's own beach bar or poolside bar, you can enjoy a drink. Spend the day at the beach where you'll find sun loungers, and enjoy the onsite fitness center and outdoor tennis court. Plus you'll find a spa tub, a snack bar/deli, and coffee/tea in a common area. Free buffet breakfast is available. There's also the convenience of car rentals on site.

With a stay at this 4-star Puerto Plata resort, you'll be 6.7 km (4.2 mi) from Amber Museum.

Amnesia Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Nirvana Rooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

Bliss Rooms

Bed Count 1 King Bed Maximum Occupancy 2 Max

Reviews from Trip Advisor

Trip Advisor aggregated rating

77% of guests recommend out of 1125 reviews

Excellent 534
Good 340
Average 162
Poor 50
Terrible 39
Value <span>4.0</span> out of 5
Rooms <span>4.0</span> out of 5
Cleanliness <span>4.5</span> out of 5
Service <span>4.0</span> out of 5

About the Viva Wyndham V Heavens - Adults Only - All Inclusive

Location Playa Dorada Complex, Puerto Plata, 570000

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Rowing/canoeing
  • Sailing
  • Scuba-diving lessons
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Property Features

Viva Wyndham V Heavens - Adults Only - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Viva Wyndham V Heavens - Adults Only - All Inclusive like an outdoor pool and an outdoor tennis court. Free breakfast is served. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a poolside bar. This all-inclusive resort also offers a spa tub, a fitness center, and a garden.

  • 180 guestrooms or units
  • 3 levels
  • 5 dining venues
  • Built in 2015
  • Buffet breakfast (free)
  • Bar on the beach
  • Bar by the pool
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop

Internet

Available in all rooms: Free WiFi

Transport

  • Airport: Puerto Plata (POP-Gregorio Luperon Intl.) (15 km / 9.3 mi)

Room Amenities

Viva Wyndham V Heavens - Adults Only - All Inclusive offers 180 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 40-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony or patio (furnished)
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast.

V Kitchen - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Blend - This restaurant specializes in fusion cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Rosmarino - This beach restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Puebla 222 - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Sofrito - This restaurant specializes in local cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

24-hour room service is available.

Spa Services

  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

Guests who book a Honeymoon rate plan must present a valid marriage certificate issued within 6 months of travel to receive the promotional benefits. The hotel reserves the right to amend the rate if valid proof is not provided. For more details, please contact the office using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Viva Wyndham V Heavens Adults All Inclusive Puerto Plata
  • Viva Wyndham V Heavens Adults All Inclusive
  • Viva Wyndham V Heavens Adults Puerto Plata
  • Viva Wyndham V Heavens Adults
  • Viva Wyndham V Heavens Adults Only All Inclusive

You should know

  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • The total price shown includes a resort fee.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Promotions

Viva Boomer Package-US Residents Only
Book a stay in any room or rate category now for travel anytime, and receive a personalised check-in, priority luggage delivery to room, room upgrade (subject to availability), in-room welcome amenities, choice of books and board games, dance classes (upon request), priority at a la carte restaurant reservations, 10 % discount in affiliated stores, 10% discount on meals and beverages additional to the all-inclusive package, and late check-out (subject to availability).
Must book an applicable rate category to receive benefits. Valid for US residents only. Available for guests 60 years and older (ID required upon check-in). Full details at check-in. Upgrade is reflected in rate displayed at time of booking. Offer subject to availability. Taxes and gratuity may not be included. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Resort Credit Offer

Book a 4-night minimum stay for travel December 22, 2017 to December 20, 2018 and receive resort credit of USD 75 per person per stay in the following amounts: USD 25 resort credit for spa treatments of USD 60 or more; USD 20 resort credit for romantic dinner of USD 50 or more; USD 15 resort credit for boutique store purchases of USD 30 or more; and USD 15 resort credit for wine purchases of USD 40 or more.


Must book a 4-night minimum stay to receive benefits. Resort credit and redemption details provided at check-in. Taxes and gratuity may not be included. Resort credit cannot be applied towards room rate or tax. No refunds for any unused portion of offer. Offer subject to availability. Offer is not available to travelers on fan trips, for travel agents, or as employee rates or complimentary stays. Applicable services are subject to change without prior notice. Offer is not valid with groups/conventions, fan trips, or for employee rates, and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Girlfriend Getaway Offer

Book a stay in any room or rate category and receive a manicure or pedicure service per person (2 people maximum), fruits and sparkling wine upon arrival, room service with mimosa, 1 group photo, Yoga classes, cooking classes, cocktail classes, DJ classes, and massage classes (surcharge applies).

Full details at check-in. Offer surcharge is USD 75 per room (2 people) and extra person surcharge is USD 30. This offer does not include the room rate. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Special Wedding Offer

Book an onsite wedding event and receive an upgrade to an ocean view room category with king bed, subject to availability, in-room breakfast morning after wedding, fruit basket in room, late morning housekeeping service, civil judge and legal expenses (excludes legalization), in-room honeymoon surprise, wedding coordinator and translation services, late check-out, subject to availability, romantic dinner for 2 persons, bridal bouquet; wedding cake and sparkling wine for up to 20 persons, background music, decorations, 10 color photos, and reception dinner the night of the wedding.


Must book a stay and an onsite wedding event to receive benefits. Guests must contact the hotel directly to arrange wedding services; contact information is provided on the booking confirmation email. Full details at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Honeymoon Special Offer

Book a minimum 3-night stay in any room category and receive an upgrade to a higher room category, subject to availability, 1 bottle of sparkling wine, a fruit basket, an appetizer tray, a 7” x 4” photo, and 2 t-shirts.


Must book a minimum 3-night stay to receive benefits. Full details at check-in. Guests booked in a Honeymoon rate plan must present their official wedding/civil partnership certificate at check-in; date of travel cannot exceed 6 month from marriage date. If official marriage certificate is not presented at check-in, the hotel reserves the right to amend the room rate. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.