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 San Juan •1 Room
 San Juan • 1 Room
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Hotel El Convento

4.5-star property
100 Cristo St, San Juan, 1-855-887-0424
4.2 out of 5
Very good!
See all 19 travelocity Reviews

"Wonderful historic hotel updated.... " More

By a verified traveller on Wed 28 Feb 2024

Points Of Interest

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Hotel Description

Boutique hotel near Catedral Basilica Menor de San Juan Bautista

Old San Juan stay

With a stay at this Old San Juan hotel, you'll be steps from Catedral Basilica Menor de San Juan Bautista and San Juan Gate. Port of San Juan and Castillo San Felipe del Morro are also within half a mile (1 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the gym and conveniences like a 24-hour front desk and laundry facilities.

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
CA $342* Per night/room 13 May - 14 May

Deluxe Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Single Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Garden Terrace

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel El Convento ratings based on 19 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel El Convento

Everyone (9) Couples (4) Family (7)
4 out of 5

Posted by on 24 Mar. 2024

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Comment from Hotel Management

25 Mar. 2024 by Henry

Thank you Stephanie!Have a great day!Henry NeumannGeneral Manager

5 out of 5
Wonderful historic hotel updated....

Posted by , from Tucson on 28 Feb. 2024

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Comment from Hotel Management

28 Feb. 2024 by Henry

Thank you Kevin!We are delighted you had a wonderful stay!Henry NeumannGeneral Manager

5 out of 5
Beautiful hotel in old town Puerto Rico! Staff was excellent dining was nearby, easy, walk to the ocean in the nearby forts

Posted by on 23 Feb. 2024

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Comment from Hotel Management

23 Feb. 2024 by Henry

Thank you Alan,We appreciate your stay and are delighted you enjoyed it!Henry NeumannGeneral Manager

5 out of 5

Posted by on 7 Aug. 2023

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Comment from Hotel Management

8 Aug. 2023 by Henry

Thank you Fabiola!We are delighted you enjoyed the stay at our hotel!Henry NeumannGeneral Manager

2 out of 5

Posted by on 1 Jun. 2023

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Comment from Hotel Management

2 Jun. 2023 by Henry

Good Morning Sergio,Guest satisfaction is of the upmost importance to us. Wish we could have spoken during the stay.Have a wonderful day,Henry NeumannGeneral Manager

5 out of 5
This hotel is clean and pleasant and provides a more authentic experience of Old Town than staying at a modern hotel or resort.

Posted by on 14 Feb. 2023

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5 out of 5

Posted by on 13 Feb. 2023

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1 out of 5
The property’s common space was charming when construction finally stopped. The room was poorly maintained with an aged sofa bed, leaky ceiling on rainy days, broken faucet and older beddings all in the Junior suite. The room service was subpar along with restaurant services in general. The pool was very small big enough to fit 5 average sized individuals comfortably. The views were beautiful in the common areas not in the rooms. Management handled concerns poorly in general. I would not recommend staying as a guest visiting the lobby is good enough.

Posted by , from Middletown on 26 Jul. 2022

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3 out of 5
El Convento is wildly overpriced. Historic, yes, but luxury, no. The dipping pool is lovely, the rooms are comfortable. Bathroom felt dated. Service was meh. No door greeter, no porter, had to call/ring/wait for attendant to check in/out. No self-coffee service in the guest terrace on our second day. No service for drinks anywhere we could find, no room service. Just no SERVICE. Housekeeping was efficient but failed to provide a fresh/replacement washcloth on our second day. No room tag for DND or Housekeeping. No blanket on the bed or in the room, glad we could turn the AC down/open a window. The whole hotel felt weirdly empty. The beach club is simply access to the Courtyard Marriott in Isla Verde next to the airport. Apparently it used to be a hotel in Condado, but wherever that was is no longer a partner. Nice beach but nothing special. It was a handy place to spend the afternoon before flying home to avoid the CRAZY gridlocked afternoon traffic in Old San Juan.

Posted by , from MOUNT VERNON on 8 Jan. 2022

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4 out of 5
Love the old-school the Rustic nature of the hotel

Posted by on 9 Sep. 2021

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About the Hotel El Convento

Location 100 Cristo St, San Juan, 00901

Property Features

Hotel El Convento offers its guests an outdoor pool, a fitness center, and complimentary bicycles. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a business center and meeting rooms. A library, a terrace, and tour/ticket assistance are also featured at the business-friendly Hotel El Convento. This San Juan hotel is smoke free.

  • 58 guestrooms or units
  • 5 levels
  • Meeting rooms
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed

Room Amenities

Hotel El Convento offers 58 accommodations with safes and complimentary bottled water. These individually decorated and furnished accommodations include desks. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathrobes, slippers, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels and pay movies. Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ceiling fan
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.

Patio del Nispero - Onsite restaurant.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 2:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 35.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15–25 per person
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Convento
  • Convento Hotel
  • El Convento
  • El Convento Hotel
  • El Convento San Juan
  • El Hotel Convento
  • Hotel Convento
  • Hotel El Convento
  • Hotel El Convento San Juan
  • Hotel El Convento Hotel
  • Hotel El Convento San Juan
  • Hotel El Convento Hotel San Juan

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

The property is a member of the Small Luxury Hotels of the World.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.