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"Ice maker wasn’t working and access to the street was blocked when arrived so valet parking was not accesible " More

By a verified traveller on Tue 19 Mar 2024

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Hotel Description

4-star hotel near Pier 3

City center stay

With a stay at this Old San Juan hotel, you'll be steps from Pier 3 and Teatro Tapia. Pier 1 and Port of San Juan are also within half a mile (1 km).

Business services

This hotel features an outdoor pool, A 24-hour gym, and a restaurant. Traveling on business? Take advantage of the free WiFi in public areas, express check-out, and valet parking. You'll appreciate the spa tub, bar/lounge, and laundry facilities.

Traditional Room, 1 King Bed, No View

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $283* Per night/room 31 Mar. - 1 Apr.

Suite, 1 Bedroom, Balcony, Bay View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Bay View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Rumbao, a Tribute Portfolio Hotel ratings based on 24 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Rumbao, a Tribute Portfolio Hotel

Everyone (13) Couples (3) Family (8)
5 out of 5
Ice maker wasn’t working and access to the street was blocked when arrived so valet parking was not accesible

Posted by on 19 Mar. 2024

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5 out of 5

Posted by on 23 Nov. 2023

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5 out of 5
Nice location overall was nice would definitely stay at this location again

Posted by on 5 Apr. 2023

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5 out of 5
Perfect location to cruise ports and if you want to be close to the old SanJuan area.

Posted by on 12 Mar. 2023

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1 out of 5
They canceled the reservation

Posted by on 5 Mar. 2023

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5 out of 5

Posted by on 20 Feb. 2023

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5 out of 5

Posted by on 11 Dec. 2022

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5 out of 5

Posted by on 24 Sep. 2022

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5 out of 5
OMG! If you’re planning a vaca on budget like (WE) did to PR-Old San Juan this is the place to stay..This property is very clean with impeccable customer service from checking in to checking out..The 24hr front desk staffs(Cordero/Patty/Juan/Danni)along with many others goes above & beyond to make your stay comfortable. & Not to mentioned their tasty “Rum Punch” is a hit & must have during your stay there.. & not to mentioned is walking distance of the many restaurants.. etc.. an absolute 5stars in customer service in our book💯🙌🙏🇵🇷

Posted by on 2 Sep. 2022

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5 out of 5
Perfect place to stay

Posted by on 25 Apr. 2022

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About the Sheraton Old San Juan Hotel

Location 100 Brumbaugh Street, San Juan, 00901

Property Features

Hotel Rumbao, a Tribute Portfolio Hotel offers its guests an outdoor pool, a 24-hour health club, and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 8073 square feet (750 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hotel Rumbao, a Tribute Portfolio Hotel. For a fee, parking is available. This 4-star San Juan hotel is smoke free.

  • 240 guestrooms or units
  • 9 levels
  • Meeting rooms
  • 8073 sq ft of conference space
  • 750 sq m of conference space
  • Childcare (surcharge)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator (on request)
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , Offsite parking discounted rates available

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hotel Rumbao, a Tribute Portfolio Hotel offers 240 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This San Juan hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves, refrigerators, and in-room massages can be requested. Housekeeping is provided once per stay.

  • Pillowtop beds
  • In-room dining (limited hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator available
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (once per stay)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11 AM.

Palio - This restaurant specializes in local cuisine and serves breakfast and brunch. Happy hour is offered.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 125.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 25 lbs per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Children stay free
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Children stay free 16
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures
  • Masks are compulsory at the property

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 35 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20 for adults and USD 16 for children
  • Valet parking fee: USD 25.65 per night (in/out privileges)
  • Pet fee: USD 125.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 75 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)
  • An in-room refrigerator is available for an additional fee
  • In-room microwave fee: USD 10 per night
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Old San Juan Casino
  • Old Sheraton
  • Old Sheraton Hotel
  • Sheraton Old
  • Sheraton Old Hotel & Casino
  • Sheraton Old San Juan
  • Sheraton Old San Juan Casino
  • Sheraton Old San Juan Hotel & Casino
  • Sheraton San Juan Casino
  • Old San Juan Sheraton
  • San Juan Sheraton
  • Sheraton Old San Juan Hotel And Casino
  • Sheraton Old San Juan Hotel San Juan
  • Sheraton San Juan
  • Sheraton Old San Juan Hotel
  • Sheraton Old Hotel
  • Rumbao, A Tribute Portfolio
  • Sheraton Old San Juan Hotel
  • Hotel Rumbao a Tribute Portfolio Hotel
  • Hotel Rumbao, a Tribute Portfolio Hotel Hotel
  • Hotel Rumbao, a Tribute Portfolio Hotel San Juan
  • Hotel Rumbao, a Tribute Portfolio Hotel Hotel San Juan

You should know

  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.