86.0% Based on 3806 reviews TripAdvisor Traveller Rating 4.5 out of 5

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Hotel Description

Family-friendly 4-star resort near Juanillo Beach

Seaside stay

A stay at this Cap Cana Marina resort places you within 3 miles (5 km) of Juanillo Beach and 6 miles (10 km) of Punta Espada Golf Course. Downtown Punta Cana and San Juan Shopping Center are within 12 miles (20 km).

18-hole golf course

This smoke-free resort features a golf course, a marina, and 4 restaurants. There's fun for all ages with a children's club and a children's pool, and in-room childcare is an added bonus. Enjoy the 4 outdoor pools and get free valet parking.

Kitchens, WiFi

The 300 individually decorated guestrooms offer WiFi and 24-hour room service. Other amenities include kitchens, balconies or patios, and LCD TVs with satellite channels.

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$331 per night

Two Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 6 Max

One Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Ancora Punta Cana – Private Residence, Yacht Club and Marina ratings based on 5 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Ancora Punta Cana – Private Residence, Yacht Club and Marina

Everyone (5)
4 out of 5

Great Stay/No Wifi

Pros: Everything was good, clean, friendly staff, etc.
Cons: Wifi
Location: Location is great for relaxing but a bit away from other places to visit
Over all the place was great, a bit empty but clean, beautiful, once restaurants on site. The one and only draw back was there is no wifi, there is but at an extra cost which is disappointing seeing how other smaller, cheaper hotels offer it for free...

Posted by , from Woodhaven, NY on 6 Jul 2016

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Comment from Hotel Management

9 Jul 2016 by Jennifer V (Management Assistant)

Dear Juanita, Thank you for taking the time to write a review of your experience with us. We appreciate your feedback! We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Best Regards,

4 out of 5

Five stars food, Room, staff, and cleanliness

Very good hotel, a lil expensive. I thought it was all inclusive and I ended up having to pay $100 per day for food, which was worth it. Yummy food, good drinks. Resorts usually have cheap drinks, not this one. Great staff. Darling and Jose were super helpful and attentive. Ramona too over the phone. Nice beautiful club, best one I've seen but it was empty. Drinks were not included. Not next to the beach, but the pools were great. The beaches were 5 mins away and the staff would drive you. No night life. If it rains, no entertainment because there's no show room. It outdoors. Other than the night life and entertainment. Excellent.

Posted by , from ny on 14 Jan 2016

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Comment from Hotel Management

2 Mar 2016 by Jennifer V/ Assitant Manager

Dear Maria, Taiguey!! Thank you for the very nice review, I am glad we contributed to give you good memories! I am delighted to read you found our Hotel spotless and our staff attentive. It is such a great feedback! On another hand, please be advised that you had the option to book the all inclusive package but you chose the attractive rate of the EP Package (room only) which does not include the meal plan, also, our guests are able to upgrade at any time to our All Under the Sun Package for a reasonable rate of US$85.00, not US$100.00 However, I am glad you had a great time and hopefully you visit us again to create more memorable experiences! Regards,

5 out of 5

Great relaxing quiet vacation

Alsol Luxury Village was great for us. Three pools (one more active, two much quieter), enough food options, we could walk to a small beach, or take a $3 cab to a larger beach. The staff were generally great, friendly and helpful. The room was a junior suite, with a kitchen. We had purchased an all-inclusive package, so the kitchen was not used, aside from the refrigerator. The beach at the resort is next to an expansion being built, so there was some construction noise at the beach. They plan to complete the expansion in August, 2015 or so. We found the food options to be good for the all inclusive. Breakfast was at the buffet, with over a hundred options. Omelets made to order, pancakes, crepes, French toast, much fresh fruit, etc., etc. Lunch was available at the buffet, or at the pool-side grill. Dinner was a steakhouse, an Italian restaurant or the buffet, again with so many options I couldn't count. If found so many good things to sample and enjoy.

Posted by on 5 Apr 2015

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Comment from Hotel Management

8 Apr 2015 by Jennifer

Dear Guest, Greetings from AlSol Luxury Village, Thank you very much for highlighting every aspect of our Resort and for sharing your experience. We couldn’t be happier to read your amazing review. From our Delicious food to our friendly team members, we’re grateful to have provided you with such a memorable stay in every way. We would love to welcome you and your family back to our Luxury Paradise! We hope you’ll visit with us again soon Sincerely, Jennifer Velasquez Assistant/General Management

3 out of 5

Beautiful facilities but not customer friendly

Pros: Pool, views, room, ability to plan excursions
Cons: Service all around and communication with staff
Location: We went horseback riding and zip-lining at a near by park. The hotel had somebody you could sit down and plan the excursions. It was easy to do.
This is a beautiful property and our room was very nice but it is lacking in some basic services. They seemed to have overlooked staples in a hotel room such as some sort of shelf in the shower for soap,etc and kleenex in the room. We also never had towels despite calling the front desk for them and going to the front desk for them and watching them call housekeeping to tell them to bring them. They never arrived. We ended up using beach towels they provided at the pool. Very few of the staff spoke english so communication was hard. We like to order room service and most times during our stay something would not arrive in the order, they would say it was coming and never did. There were never napkins. But the pool was lovely. I don't drink normally but am a huge fan of pina coladas and I could have them nonstop. Despite our criticisms it was sort of charmingly clumsy. But I think hard to recommend just because of the inconveniences.

Posted by , from Chicago on 24 Mar 2015

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Comment from Hotel Management

26 Mar 2015 by Jennifer

Dear Cindy, On behalf of myself and all the staff of the AlSol Luxury Village, I would like to thank you for having chosen us for your stay in Cap Cana. Thank you for you compliments to our facilities, we are glad you liked our Property and the room. It was unfortunate to read that you had a few hiccups that didn’t allow us to get that 5-Star from you. We’ll definitely work on it and do some tweaking around to get those point straightened out. We are always working hard to improve every day, so we hope that on your next visit you can see our progress and have an unforgettable vacation experience. We hope you’ll be back so we can truly impress you. Sincerely, Jennifer Velasquez Assistant/General Management

4 out of 5

Quiet Resort, Relaxing Stay, Accommodating Staff

Pros: We loved Kelvin (he was always willing to help) his care to detail and friendliness was second to none! Innocincio the bartender was great as well.
Cons: I would have liked to have a larger variety of foods. The buffet was great.
Location: We arranged for adventure day and shopping through the front desk and everything was great. Short ride to both shopping and tours.
Our room was exactly as pictured online. The views were amazing and service was great. The resort was not filled with tourist and we were able to enjoy our vacation. The private beach and service were excellent. Kelvin, Innocincio, James Bond and Nabuk are great. They made our stay extra special. I would only ask that their be a larger variety of food available. The entire staff were great and more than willing to help. The offsite excursions were great as well!

Posted by , from New Orleana, LA on 24 Jul 2014

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Comment from Hotel Management

8 Sep 2015 by Jennifer

Dear Scott, Taiguey!! Thank you very much for choosing AlSol Luxury Village as host to your previous holidays. I feel pleased to know how much you enjoyed our Resort and room facilities, as well as how we manage to exceed your expectations by providing you an outstanding service.See you soon

About the Ancora Punta Cana – Private Residence, Yacht Club and Marina

Location Luxury Village Avenue, Cap Cana, Punta Cana, La Altagracia 23000

All-inclusive Details

  • Minibar beverages - restrictions apply

Property Features

Some rates at Ancora Punta Cana – Private Residence, Yacht Club and Marina are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Ancora Punta Cana – Private Residence, Yacht Club and Marina, you'll find a golf course, a marina, and 4 outdoor swimming pools. There are 4 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is available in public spaces for a fee. A children's pool, a fitness center, and tour/ticket assistance are also featured at the family-friendly Ancora Punta Cana – Private Residence, Yacht Club and Marina. An area shuttle within 10 miles and a roundtrip airport shuttle (available 24 hours) are available for a fee. Free self parking and valet parking are available. This 4-star Punta Cana resort is smoke free.

  • 300 guestrooms or units
  • 3 levels
  • 7 buildings
  • 4 dining venues
  • 4 bars or lounges
  • Built in 2011
  • Bar by the pool
  • Deli
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Convenience store
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 4
  • Children's pool
  • Separate living room
  • Kitchen
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Separate dining area
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking , Free valet parking

Transport

  • Airport: Punta Cana (PUJ-Punta Cana Intl.) (9.3 km / 5.8 mi)
  • Property shuttles: Airport shuttle and area shuttle within 10 miles available for a surcharge
  • Parking: Free valet parking and self parking

Room Amenities

Ancora Punta Cana – Private Residence, Yacht Club and Marina offers 300 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and minibars (stocked with some free items). Rooms open to balconies or patios. These individually decorated and furnished accommodations have separate living rooms. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Accommodations at this 4-star resort have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • In-room kitchen
  • Private balcony or patio
  • Dining room
  • Living room
  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

Il Cielo - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.

Bossa Nova - This steakhouse specializes in Brazilian cuisine. Guests can enjoy alfresco dining (weather permitting). Open select days.

Kokomo's Bar - This bar is located by the pool. Guests can enjoy drinks at the bar. Happy hour is offered. Open select days.

The Dock Bar - Onsite lobby lounge. Happy hour is offered. Open daily.

Festivale - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Open select days.

A complimentary grocery shopping service is offered and 24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 25 per pet, per night

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 12 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 12 per 24-hour period (rates may vary)
  • Airport shuttle fee: USD 45 per vehicle (one way)
  • Pet fee: USD 25 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You should know

  • Ancora Punta Cana – Private Residence, Yacht Club and Marina offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.