"Rooms are very nice, they are updated and comfortable, housekeeping was nice and helpful. Bartenders are super nice especially Emanuele great service, ... " More
Beachside getaway
With a stay at this Uvero Alto property, you'll be within 9 miles (15 km) of Macao Beach and 12 miles (20 km) of Hard Rock Golf Club at Cana Bay. Arena Gorda Beach and Iberostar Golf Course are within 16 miles (25 km).
All-inclusive
This smoke-free property features free water park access, a full-service spa, and 9 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.
WiFi, balconies
The 813 individually decorated guestrooms offer WiFi and minibars. Other amenities include balconies, TVs, and room service.
17 Dec. 2020 by Ksenia Romashova Assistant Manager
Dear Guest, Thank you for taking the time to review Grand Sirenis Punta Cana Resort & Aquagames as we do believe customers´ feedback is the most valuable resource for the company. First of all, please receive our gratitude for highlighting an excellent beach area of the resort that is our natural richness that we try to maintain in the best state possible. At the same time, we offer the most sincere excuse for not having met your expectations regarding our resort and for any inconvenience that may have been caused. We are very sorry that you had a trouble with a stomach, however we have to point that change of the climate, different kind of food and drinks can cause stomach malaise independently of the quality or type of alimentation, as known as travellers sickness. We sincerely hope that you are feeling much better. Again we apologize for not being able to meet your expectations, but we hope this is not a reason to give up Grand Sirenis Punta Cana for a future vacation. Cordially, Ksenia Romashova Assistant Manager
2 Feb. 2020 by Ksenia Romashova Asistente de Dirección
Estimado Huésped Muchas gracias por su calificación. Es un verdadero placer saber que pudimos satisfacer sus expectativas. Su comentario realmente alienta a nuestro equipo a mejorar en todos los aspectos y continuar brindando el excelente servicio que nuestros huéspedes esperan. Esperamos verlo pronto! Saludos cordiales, Ksenia Romashova Asistente de Dirección
30 Jan. 2020 by Ksenia Romashova Assistant Manager
Dear Joanna, Nothing is greater for us than being able to exceed your expectations and to make you feel just right at home in Grand Sirenis Punta Cana Resort Casino & Aquagames. We highly appreciate that you described the incredible service from our staff, nice modern rooms and great food choices. We are so glad that you have felt accommodated by the excellent performance done by our team. We remain at your service and sincerely hope to have you back soon. Kind regards, Ksenia Romashova Assistant Manager
9 Jan. 2020 by Ksenia Romashova Assistant Manager
Dear Guest, On behalf of the Management and staff of Grand Sirenis Punta Cana Casino & Aquagames receive our gratitude for taking the time to make a review of your recent experience. Thank you for let us know that you enjoyed our nice modern rooms and great service from our staff. We are very sorry about the inconvenience with the restaurants, we are going to pass it to the manager in charge in order to take immediate action. I hope that despite these inconveniences you would be able to grant us another chance in the future and to see yourselves the positive changes that we are implementing. Sincerely, Ksenia Romashova Assistant Manager
1 Dec. 2019 by Ksenia Romashova Assistant Manager
Dear Anushka, Thank you for choosing our hotel for your vacation and for sharing your impression about your stay at our resort. It is a pleasure to know that you enjoyed our great location and beach, as well as Brasilian restaurant, we are very happy to know that our team provided an excellent service. However, we deeply regret that you did not find the food to your satisfaction and we wish to extend our apologies for any inconvenience about this matter. Your comments are really appreciated, as they help us in our continuous effort to exceed the expectations and experiences of our guests. Once again, thanks for your valuable comments since it is mostly through the comments of our guests that we realize the improvements that must be made and this constantly leads us towards excellence. Best regards, Ksenia Romashova Assistant Manager
5 Nov. 2019 by Ksenia Romashova Assistant Manager
Dear Guests, Thank you for taking the time to think and write a review about our Resort and our facilities and services. We do believe that customer feedback is the most valuable source of information that's why we have taken the proper notes about the service from housekeeping and food&beverage staff of the hotel in order to forward it straight to our managers involved and take the corrective measures about this situation. We are really sorry about this experience, and we are not used to offer it to the guests. Please note that all our services and activities are provided to all the types of guests, independently of their nationality or social group. Even though we are going to keep working in shaping the skills of our staff in order to reach the excellence. Once again, we offer you an apology and hope that despite this situation you will be able to give us another chance in the future. Kind regards, Ksenia Romashova Assistant Manager
22 Oct. 2019 by Ksenia Romashova Assistant Manager
Dear Guests, Thank you for dedicating some time to express your comment and opinion about our resort Grand Sirenis Punta Cana Casino & Aquagames. Your positive and negative feedback gives us the opportunity to keep doing things right and make some positive changes that take us to strive the excellence. We appreciate that you loved the rooms, the beauty of the hotel itself and its beaches. We sincerely apologize for any inconvenience inside the room, these comments were passed to Maintnance Manager for improving. We hope that despite these drawbacks, you can give us the opportunity to welcome you back. Best regards, Ksenia Romashova Assistant Manager
16 Oct. 2019 by Ksenia Romashova Assistant Manager
Dear Guests, Receive our gratitude for taking the time to express your review about your recent stay in Grand Sirenis Punta Cana Casino & Aquagames. It is very nice to read your positive feedback and that you loved the beautiful grounds. According to your rating, our hotel has not lived up to your expectations that is why we want to express our apologies. As this action saddens us a lot that we intend to have the 100% satisfaction of all our guests. But as you might know, all guests’ comments and suggestions help us to find our areas of opportunity to be better and strive excellently. It is very disappointing to read the biggest let down was our staff. That normally tend to be the opposite, as the friendliness is very characteristic of our staff. But, definitely the language barrier can be an impediment sometimes; taking into consideration, we have developed an intensive program for languages with the Human Resources Department to improve communication skills, focusing on English classes. Hopefully, you will give us a second opportunity to change this negative perceptive that has shaded all the positive things we offer. A greeting from the Heart, Ksenia Romashova Assistant Manager
4 Oct. 2019 by Denia Cedano Assistant Manager
Dear Guests, We appreciate the time invested to share us your comments about the resort Grand Sirenis Punta Cana Casino & Aquagames. The biggest reward we can receive is comments like yours that inspire us to keep working very hard to strive for excellence. Our main priority is to guarantee your maximum level of satisfaction and we feel happy that we achieved it through your visit. We appreciate your positive remarks about our facilities and professional and friendly staff. We cannot wait for your return and pamper you as you deserve. Yours Faithfully, Denia Cedano Assistant Manager
26 Sep. 2019 by Denia Cedano Assistant Manager
Dear Guest, Thank you so much for giving us your qualification about our resort Grand Sirenis Punta Cana Casino & Aquagames. Nothing can be more rewarding than knowing that you had a wonderful vacation. Guarantee the maximum satisfaction of all our guests is our main priority and we feel so pleased that we can say we have exceeded all your expectations through our friendly staff and the entertainment. We are going to congratulate Back panther for doing an excellent job. We hope to be providing you an unforgettable stay for your next family vacations! Cordially, Denia Cedano Assistant Manager
Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 12 bars/lounges. Public spaces have WiFi for a fee. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking is free. A complete renovation of Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive was completed in December 2018. This 4-star Punta Cana property is smoke free.
Available in all rooms: WiFi (surcharge)
Available in some public areas: WiFi (surcharge)
Free self parking
Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive offers 813 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to balconies. These individually decorated and furnished accommodations include desks. Beds feature premium bedding. In-room wireless Internet access is available for a surcharge. Coffee/tea makers and minibars are provided. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
Macao - This buffet restaurant specializes in international cuisine and serves lunch and dinner.
Ikebana - This theme restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
Le Relais Gourmand (Cost) - This fine-dining restaurant specializes in French cuisine and serves dinner only. Reservations are required. Open daily.
Cinecitta - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
La Gira Rodizio - This theme restaurant specializes in Brazilian cuisine and serves dinner only. Reservations are required. Open daily.
Room service (during limited hours) is available.
Special check-in instructions:
Front desk staff will greet guests on arrival.
This property accepts local currency (DOP) only for all onsite payments.
Guests will receive key retrieval information.
Waterpark hours of operation and services may change during the season without prior notice.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
