4.2 out of 5

"My Husband and I had a wonderful time. The concierge was amazing. The wait staff was friendly. The resort is absolutely beautiful. " More

By a verified traveller on Sun 03 Dec 2017

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Hotel Description

A luxury stay in La Altagracia awaits you at The Level at Meliá Caribe Tropical - All Inclusive. You'll be 1.7 km (1.1 mi) from Palma Real Shopping Village and 2.5 km (1.5 mi) from Cocotal Golf and Country Club. Highlights at this all-inclusive resort include 13 restaurants, 10 outdoor swimming pools, and a full-service spa.

You can enjoy TVs with cable channels, and all 372 rooms feature free WiFi, ceiling fans, and safes. Minibars provide refreshments, and room service is also available. Nice touches to enhance your stay include bathrobes and slippers, while pillow menus invite a good night's rest. Hair dryers, phones, and irons/ironing boards are also available.

A day of pampering at YHI Spa can include hot stone massages, facials, and body treatments along with access to the sauna and spa tub. The restaurant, Gabi Restaurant, serves international cuisine and is open for breakfast, lunch, and dinner. With 14 bars/lounges to choose from, you can enjoy a drink at the resort. Spend the day at the nearby private beach and enjoy the onsite free kids' club, fitness center, and kids' swimming pool. Business travelers can take advantage of 13 meeting rooms, a conference center, and a business center. Plus you'll find a casino and free WiFi in public areas. Buffet breakfast is available for free. There's also the convenience of free self parking.

With a stay at this 4.5-star Bavaro resort, you'll be 3.5 km (2.2 mi) from Dolphin Island and 4.4 km (2.7 mi) from Manati Park Bavaro.

The Level Adults only Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max
$366 per night

The Level Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Level Grand Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Level Adults Only Whirlpool Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room (The Level)

Bed Count room.options.bedSize.BunkBed.Singular Maximum Occupancy 5 Max

Grand Suite (The Level Premium Gran Suite)

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Level at Meliá Caribe Tropical - All Inclusive ratings based on 25 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
5 out of 5

It was everything we expected and more!

Pros: Everything
Cons: The Italian restaurant was not the best. The wait staff was ok. the food didn't taste authentic.
Location: I wish there was a little more entertainment or night life.
My Husband and I had a wonderful time. The concierge was amazing. The wait staff was friendly. The resort is absolutely beautiful.

Posted by , from New Jersey on 3 Dec 2017

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Comment from Hotel Management

6 Dec 2017 by Dariel Gómez / Web community Liaison

Dear Andrea, We would like to express our gratitude for having selected our hotel to have enjoyable moments as well as for having aired such as important review about your experience. As a serviced oriented company this kind of reviews make us feel that we are in the correct way in our commitment to offer the best experiences to our visitors. We appreciated the comments regarding our Italian Restaurant, they have been shared with our departments involved in order to ensure the quality of the experience we offer. We will be more than honored to receive you again in this, your second home in Punta Cana.

5 out of 5

Fantastic

Just got back yesterday for five nights we had an excellent time. Staff was wonderful food was great the beaches and pool were beautiful. We did say at the adult-only the level which I would highly recommend to any adults going without children. Fraulin was our conceige, and he helped us with everything, he was wonderful. We did yoga and areobics on the paddle boards in the pool, which was great. Staff is friendly, warm and fun

Posted by , from NEW JERSEY on 2 Dec 2017

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Comment from Hotel Management

5 Dec 2017 by Dariel Gómez / Web community Liaison

Dear Susan, We would like to extend our sincerest gratitude for having allowed us the honor to host you, as well as for having shared your experience. It is an honor to learn that we were able to create a fantastic experience from your holidays as it is our commitment. We will personally pass on your comments to our Fraulin, who will be delighted to read it. Once more we would like to thank you, we will be delighted to hots you in a future occasion in this, your second home in Punta Cana.

2 out of 5

Degraded hotel

I had a terrible experience in my last vacation spent in this resort. It was recommended to me by close friend, but it appears that the level is not on the level they used to be. Horrible transportation within the area. Minimum food selection. Dirty dishes.

Posted by on 28 Oct 2017

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Comment from Hotel Management

14 Nov 2017 by Dariel Gómez, Web Community Liaison

Dear Guest; Thank you for your feedback and for taking the time to share your opinion. Please, receive our apologies in reference to the situations you had during your stay with us. We are saddened to know these situations distracted your attention for the enjoyment of your vacations. Be certain we will share your comment with our Team. We sincerely hope these situations do not deprive us having the opportunity to host you in a future. Sincerely,

3 out of 5

Disappointment

The experience was ok! We had amazing employees (Juan/Hector) that went out of their way to make is feel at home. I was very displeased that we paid extra for the adult only level and the pool was closed the first two days we got there along with most of the adult only restaurants. We should have been reimbursed the difference. We will not be back to this resort.

Posted by , from akron,oh on 23 Sep 2017

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Comment from Hotel Management

14 Nov 2017 by Dariel Gómez, Web Community Liaison

Dear Christina; Thank you for your review, we truly appreciate that you have shared your opinion regarding to your experience with us. As a service-oriented company, one of our main goals is to provide experiences which create long-lasting memories to our visitors; therefore we regret that your expectations were not completely fulfilled. We feel proud and grateful for your compliments on the efforts and dedication demonstrated by our Team Members. Rest assured we will share your kind comment with them. We hope to have the privilege of hosting you back in a future. Sincerely,

2 out of 5

The Level is more a level down than up

Pros: Great WiFi. Easy access to beach towels. The Gabi morning buffet refills food as quickly. At the VIP lounge we had great service. Weather was great.
Cons: Hire supervisors who do their job. Fix stones around pool. Add more sport. Use reservation devices. Do not lie to guests.
Check-in 4PM wait 1h. Pool water is loaded with chemicals. Stone ground around the pool has sharp holes. No sports activities in easy reach. Animators never seen a microphone. 3 tennis courts right next to laud exhaust systems. Very dirty beach and far away. No ping pong table near a pool. Dinner do not expect same service for everybody employees run their own tipping business. We ordered house red wine but they served others who came after us first so that the wine arrived when we finished eating. On my Son's Bday we had to wait 90min and again others of same size who came after us without prior reservations was let in before us. Rooms are very simple which are in desperate need for a renovation. No toilette holder and rusty mirror frames with a very loud AC unit. They won't change pillow covers even if they have marks from previous guests. Service not up to the level. I have filmed scenes where staff brings over and over loaded pockets of corona beer glass bottles right to the pool while kids are playing and adult guest get drunk and block the main entrance of the pool stairways. It went even worse as they popped up sharp beer caps right into the pool and a bottle got shattered and one guy got cut on his feed. Then they did throw ice around the stairway s. Shows: We went twice and walked away bad sound quality you can't hear anything.

Posted by , from NJ USA on 14 Aug 2017

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5 out of 5

Fabulous Family Getaway!

Pros: Staff, amenities, room comfort, pool, bars, Casino, beach
Cons: Food. Lots .choices, plenty to eat, just nothing spectacular.
Location: Close to airport. Great beach and pool areas to enjoy. Loved the Snorkle Party Catamaran tour.
Booked a last minute getaway with my husband and grown children. Everything about this place was Great! Location, Staff, Rooms, Bars, Casino etc. Elvis was superb during our check in process and Carlos helped me tremendously when I lost my purse. Will be back!

Posted by , from Charlotte, NC on 2 Aug 2017

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4 out of 5

Nice huge Hotel

Location: The Level area is amazing especially the adults only zone. There is lots of golf carts providing transportation all around the resort. Lots of food.
Lots of food, entertainment and adult beverages. I will definitely go back to this resort.

Posted by , from Virginia on 21 Jun 2017

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5 out of 5

We had a fantastic stay!

My boyfriend and I stayed in the Level(adults only whirlpool suite). We arrived around noon and were able to check into our room early. The staff were all extremely friendly from the moment we arrived till the day we left. The grounds are immaculate, very clean! The food was great. You have to make a reservation for Pagoda(Thai) restaurant the day before but it's well worth it! We didn't have to wait long to be seated at any of the restaurants except for one night at Hacienda(Mexican). There is a bar outside so were able to have drinks and listen to the live music while we waited. The spa was beautiful we both got 80 minute massages with Virginia and Brenda. The ladies both did an exceptional job, verrrryyyy relaxing! Everyone at the Melia went above and beyond to make our stay an amazing experience.

Posted by on 28 May 2017

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5 out of 5

Perfect resort!

Everything about the Melia was fantastic! We stayed at The Level for our honeymoon, and we can't wait to go back! The staff was wonderful!! They were friendly and so helpful with any and everything. The pool area, beach, restaurants, and room were all great!

Posted by on 14 Apr 2017

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3 out of 5

Not as nice as I would have thought!

The staff was super nice the food was okay nothing special (buffet style). The resort was huge and made it hard the first day but the staff was super helpful and great. The room was run down, dumpy, gross and very unclean. But from what I can tell that how the rooms are in the Dominican Republic, because we asked for a different room and inspected it. it was no different for the room they gave us. It was run down, dumpy, gross and unclean as well. I noticed the mop water was not changed out after every room cleaning. which makes sense because every day we had other people's hair in our bathroom on the floor and around the toilet. The first day there was hair on allover the toilet like on the lid and on the handle. The living room floor was just as bad too. Also becarefull of the excursion they may not be as they tell you. We were told we would get to see and touch starfish and the only thing we touched were fake plastic starfish But thats not the hotels problem.

Posted by on 2 Apr 2017

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About the The Level at Meliá Caribe Tropical - All Inclusive

Location Playas de Bavaro, Punta Cana, La Altagracia 23000

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • All meals, snacks, and beverages included

Property Features

The Level at Meliá Caribe Tropical - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Unwind on the resort's private sand beach. At The Level at Meliá Caribe Tropical - All Inclusive you can cool off in one of the 10 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served. There are 13 restaurants on site. You can unwind with a drink at one of the 14 bars/lounges. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary children's club, a children's pool, and a fitness center. Self parking is free.

  • 372 guestrooms or units
  • 13 dining venues
  • 14 bars or lounges
  • Buffet breakfast (free)
  • Casino
  • Kid's club (free)
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Dry cleaning
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Onsite shopping

Family Friendly Amenities

  • Number of outdoor pools - 10
  • Free WiFi
  • Children's pool
  • Children's club (free)
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Punta Cana (PUJ-Punta Cana Intl.) (18.1 km / 11.2 mi)
  • Parking: Free self parking

Room Amenities

The Level at Meliá Caribe Tropical - All Inclusive offers 372 air-conditioned accommodations with minibars and safes. A pillow menu is available. Cable television is provided. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. This La Altagracia resort provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Pillow options
  • Shower and tub combination
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast.

Gabi Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

La Gondola Restaurant - This restaurant specializes in Italian cuisine.

La Pagoda Restaurant - This restaurant specializes in Asian cuisine.

Market Place - This buffet restaurant specializes in regional cuisine.

La Gourmet Restaurant - This restaurant specializes in international cuisine.

Room service (during limited hours) is available.

Nearby Activities

10 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

Spa Services

  • Hot stone massage
  • Sauna in spa
  • Spa tub in spa
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 1 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed

Hotel Names

You should know

  • Up to 2 children 1 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Promotions

One Child Stays and Eats Free

Book a stay in any room category (except "The Level Adults only Suite" and "The Level Adults Only Whirlpool Suite" room types) now-December 22, 2017, for travel now-December 22, 2018, and 1 child age 12 and younger stays and eats free when staying in the same room as parents.

Must book a qualifying room category to receive benefits. Not valid for "The Level Adults only Suite" or "The Level Adults Only Whirlpool Suite" bookings. Offer is not valid October 24-29, November 16-25, and December 23, 2017-April 1, 2018. Free stay reflected in rate at booking. Maximum 1 child age 12 and younger stays and eats free with paying adults. Full details at check-in. Offer may not include tax or gratuity. Offer can be combined with other promotional offers. No refunds for any unused portion of offer. Other restrictions and blackout periods may apply.