4.3 out of 5

"We stayed at the Reserve section of the resort which is further back on the grounds away from the beach. It was beautiful and even better we got upgr ... " More

By a verified traveller on Wed 15 Aug 2018

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Hotel Description

5-star luxury property near Bavaro Beach, connected to a shopping center

On the beach

Within a 15-minute walk of the property, you'll find Los Corales Beach and Palma Real Shopping Village. Bavaro Beach and Cortecito Beach are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features a private beach, a casino, and a full-service spa. Spend a day at the beach surfing, or relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and barbecue grills are available on site.

Free Internet, jetted tubs

Boasting jetted bathtubs, the 190 guestrooms also offer free WiFi and furnished balconies or patios. Other amenities include free wired Internet, sofa beds, and TVs with satellite channels.

PARADISUS SUITE

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$572* Per night/room 22 Aug. - 23 Aug.

Room (Roulette)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

THE RESERVE BEACH LUXURY JUNIOR SUITE OCEAN VIEW

Bed Count 1 King Bed Maximum Occupancy 3 Max

THE RESERVE BEACH SUITE OCEAN FRONT

Bed Count 1 King Bed Maximum Occupancy 4 Max

ONE BEDROOM SUITE WITH PRIVATE GARDEN

Bed Count 2 Full Beds Maximum Occupancy 4 Max

ONE BEDROOM MASTER SUITE SWIM UP

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Reserve At Paradisus Palma Real Resort All Inclusive ratings based on 42 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Reserve At Paradisus Palma Real Resort All Inclusive

Everyone (21) Couples (1)
5 out of 5

Posted by on 24 May 2019

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Comment from Hotel Management

24 May 2019 by Guest Experience Director

Dear Guest, We appreciate your high rating. It honor us to know you enjoyed your vacation time at The Reserve Paradisus Palma Real. Looking forward to welcome you back. Warm Regards, Guest Experience Director

5 out of 5
beautiful grounds with great landscape and trees. beautiful pools and huts

Posted by on 12 Mar. 2019

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Comment from Hotel Management

12 Mar. 2019 by Guest Experience Director

Dear Guest, Thanks for your sincere appreciation of our grounds and pools. We are glad to know you had an amazing time at The Reserve Paradisus Palma Real. Hopefully, we will be welcoming you again in the near future. Warm Regards, Guest Experience Director

4 out of 5
This is our second time staying at The Reserve in Paradisus and we love it! Our room this time wasn’t as clean as the last time but we quickly moved past it as we would be spending most of our time at the beach. The first time we stayed, Leandra was our concierge and she was absolutely AMAZING! She helped us book activities, dinner reservations, etc. We asked for her on this second trip but she was away on maternity leave so we were placed with Yesica who was anything but amazing. Anything that we requested from her she would say ok then after hours of not hearing back I would have to reach her and ask for the status. We asked for the daily activities, she sent them once then never again. Out of the entire staff she was the worst we dealt with and not friendly at all. On the other hand, Obeidy at the beach is their #1 employee. We also remembered him from our first visit and decided to look for him when we arrived. He is really accommodating, friendly and will go above and beyond to ensure you are comfortable and having a good time. Not to mention that he seemed to know all the other guest around us by name and treated everyone like family. We will definitely look for him on our next visits.

Posted by on 7 Feb. 2019

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Comment from Hotel Management

7 Feb. 2019 by Guest Experience Director

Dear Guest, Wow! We just love your review and thank you sincerely for the time you invested to share your experience with us. It is a delight to hear of the outstanding service you received from Yesica and Obeidy. We are proud of their kind attitude and will gladly share your comments with them. By the way, rest assured, we will discuss your comments regarding the cleanliness of our rooms with our team. We apologize for any inconvenience. We look forward to welcome you back at The Reserve Paradisus Palma Real. We will be awaiting your return. Warm Regards, Guest Experience Director

4 out of 5
The hotel is nice and close to the beach but they need to improve with the food. If you are not a member, to reserve the high end restaurant are hard to get the time you like. We mostly eat at the buffet (They need to have sanitizers at each entrance of the buffet line for the guests before they get their food. Food bourne illness can occur very easily when everyone touches the serving spoons or ladels, etc. The cooks needs to able to communicate with the guests at least some form of English.

Posted by on 11 Jan. 2019

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Comment from Hotel Management

11 Jan. 2019 by Guest Experience Director

Dear Guest, We appreciate your feedback. Furthermore, we are glad to know you enjoyed your stay at The Reserve Paradisus Palma Real. However, we are sorry if our gastronomy was not up to the standards you expected. We really value your suggestions and would like to assure you that we will discuss your comments with the departments involved, in order to implement any necessary corrective measure. We look toward to welcome you back, hopefully, in the near future. Warm Regards, Guest Experience Director

4 out of 5
not bad at all room very nice weather good food is not bad

Posted by on 7 Dec. 2018

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Comment from Hotel Management

8 Dec. 2018 by Guest Experience Director

Dear Guest, Thanks for your kind review. We appreciate your beautiful comments and the time you invested to share them with other travelers. Hopefully, you will come visit us again, as we would love to offer you an unforgettable experience. Warm Regards, Guest Experience Director

5 out of 5
We stayed at the Reserve section of the resort which is further back on the grounds away from the beach. It was beautiful and even better we got upgraded for free to a master suite so our room had a jacuzzi on our private deck but also another one inside the room. This is a wonderful place to go if you're looking to sitdown, relax and have some drinks in a beautiful 5 start resort and pay 4 star prices. Very family friendly.

Posted by , from NYC on 15 Aug. 2018

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Comment from Hotel Management

15 Aug. 2018 by Guest Experience Director

Dear Justin, We thank you for your wonderful review and appreciation of our hotel, its facilities and services. It is an honor to hear of your amazing experience and the wonderful and relaxing vacation time you were able to enjoy at The Reserve Paradisus Palma Real. We look forward to welcome you back in the near future. Warm Regards, Guest Experience Director

4 out of 5

The hotel does not have elevators

Very nice hotel. The buildings are beautiful, but they don’t have elevators what is inconvenient. If you are looking for a fun vacation don’t book The Reserve, book Palma Real that is even less expensive and at the beach. The concierge and the rest of the staff are nice and polite, willing to help. Don’t expect gourmet food even at the gourmet restaurants, the best one is Gabi where they have some Dominican dishes.

Posted by on 8 Aug. 2018

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Comment from Hotel Management

9 Aug. 2018 by Guest Experience Director

Dear Guest, I would like to thank you for your honest feedback, as well as for the valuable time you dedicated to share your comments and thoughts with us. We are glad to know that, overall, you enjoyed your vacation time. However, I deeply regret to know we did not fulfill all your expectations. I am sorry for the inconveniences with the lack of elevators. Your comments will be surely share with our management. Moreover, I apologize if you did not appreciate the quality of our food. We take in great consideration your opinions and, in this sense, we will surely share your comments with the Food and Beverage department in order to improve the culinary experience of our guests. It has been a pleasure to have you as our beloved guest. We look forward to welcome you back in the near future. Warm Regards, Guest Experience Director

5 out of 5
I loved the hotel!!! The reserve is a subcomponent of the main hotel so is was more relaxed, which was great bc we could go Back a escape the large crowds. Room was always clean and the fridge was stocked. If you preferred something they would make sure you’re accommodated. Our concierge , Jose Salvador , made sure our stay was as comfortable as possible! The waiters and supervisors were quite pleasant and the drinks were awesome! Allison, a supervisor at the reserve side was so sweet and really created an environment full of warmth! They have plenty of restaurants and the room service is 24 hours! The only reason why I took a star away is because of the mosquitos !!! They often came in from the patio being opened or the from door to your room!! Bring repellent !! The entire hotel is gorgeous! The beach is beautiful and there’s plenty of space! We walked by choice,but there are shuttles available!! This resort set the bar very high for us! Thank you all so much!!! We'll see you sooner than later 😘

Posted by , from texas on 12 Jul. 2018

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Comment from Hotel Management

12 Jul. 2018 by Guest Experience Director

Dear Erica, What a great review! Thanks a lot for your kind and honest comments. It is a great pleasure to read your feedback and realize how much you enjoyed your vacation time at The Reserve Paradisus Palma Real. We feel truly honored for your appreciation of our facilities, services, accomodations and staff. In this sense, please accept our gratitude for your acknowledgement of the kind and professional service offered by our team, but specially by José Salvador, who will be thrilled to know his efforts didn’t go unnoticed. I apologize for the mosquitoes. Thanks for bringing this issue to our attention, as this information might help us to improve our pest control system. Thanks a lot for your high consideration of our hotel. We look forward to welcome you back, hopefully, sooner than later. Warm Regards, Guest Experience Director

5 out of 5

Second time there and I’ll be back.

Love that place,and I would recommend to anyone and you won’t regret it am 100% sure.

Posted by on 17 Jun. 2018

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Comment from Hotel Management

20 Jul. 2018 by Monica S., Guest Experience Director

Dear Guest, Thanks a lot for your awesome review and kind words. We are delighted to hear how much you appreciated our hotel, its facilities and services. We are grateful for the beautiful photos you posted, as well as your kind recommendation of our hotel to other travelers. We look forward to welcome you back, hopefully, in the near future. Warm Regards, Monica S. Guest Experience Director

5 out of 5

Carefree vacation

Pros: Travelocity "deal of the day"
Cons: We were approached by multiple people from the same excursion company daily. That was frustrating. We often got in the pool to get away from them.
Location: Punta Cana Mike's Dominican Tour - "Munchies in Macao" is excellent! You have to book through Trip Advisor's link.
We stayed in the Reserve area of Paradisus Palma Real. Upon arrival, we were greeted w/ champagne and while we checked in, the kids were kept entertained w/ cartoons on TV in the sitting area. We met our family concierge, Lugo, who we quickly took a liking to. He was attentive and friendly. He said to us "I don't want you to worry about schedules and time while you are here. This is your vacation." Lugo was our connection to getting things done at the resort. If we needed sheets for the couch for the kids, we called Lugo. If we needed something done to the room, we called Lugo. Lugo made all of our dinner reservations for us. Your family concierge is your connection to everything you need during your stay. We had a wonderful experience at the beach, the pools, the restaurants, the buffet, the shows and with the staff at the resort. Nearly all of the staff speaks english (some housekeeping doesn't speak english). However, as we knew the Dominican Republic is a spanish speaking country, we studied spanish as a family, before our trip. All of the staff was so very friendly and helpful with one exception. I am not one to complain but the gift shop staff on site could do with some customer service training. They hardly ever smiled and they watched over me and my children in what can only be described as suspicion and silent judgement. I have never had to deal with this personally. I tried to smile and engage them but it did not help soften their demeanor.

Posted by , from Connecticut on 29 Apr. 2018

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Comment from Hotel Management

30 Apr. 2018 by Dariel Gómez, Community Manager

Dear Kelly, Wow, thanks for your awesome review. We appreciate your words and the time you invested in writing it down and sharing it with other travelers and potential guests. We are extremely pleased to hear of the amazing experience you had while staying at our resort. We feel honored to know our team went the extra mile to offer you a memorable vacation time for you and your family. For that matter, I will gladly pass along your praises to Lugo. He is truly a gem! Please, accept my sincere apologies for the inconveniences you encountered with some of the excursion companies and with the gift shop staff. Rest assured, I will pass on your remarks to them, in order to improve their service and approach to our beloved guests. Thanks a lot for choosing us. We look forward to welcome you again, hopefully, in the near future. Warm Regards,

About the The Reserve At Paradisus Palma Real Resort All Inclusive

Location Playa Bavaro, Punta Cana, La Altagracia 23000

All-inclusive Details

  • Kayaking included
  • Access to onsite clubs included
  • Sailing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Climbing wall included
  • Use of golf equipment not included
  • Bicycling included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Golf included
  • Golf - number of holes 27
  • Golf - green fees included
  • Golf - transportation to golf course included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Language classes/lessons included
  • Bartending classes/lessons included
  • Local beverages and soft drinks only
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium or imported alcoholic beverages
  • Scuba lessons included
  • Minibar (all beverages included)
  • Tennis lessons included
  • All non-motorized water sports included
  • Theme parties included

Property Features

The Reserve At Paradisus Palma Real Resort All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At The Reserve At Paradisus Palma Real Resort All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. WiFi and wired Internet are free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available. This 5-star Punta Cana property is smoke free.

  • 190 guestrooms or units
  • 3 levels
  • 8 buildings
  • 4 dining venues
  • Built in 2008
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • On private beach
  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Separate living room
  • Free WiFi
  • Outdoor tennis courts - 5
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (free)
  • In-room childcare (surcharge)
  • Playground on site
  • Sofa bed
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free long-term parking , Free self parking , Free valet parking

Transport

  • Airport: Punta Cana (PUJ-Punta Cana Intl.) (19.1 km / 11.9 mi)
  • Property shuttles: Free shopping center shuttle
  • Parking: Free valet parking, self parking, and extended parking

Room Amenities

The Reserve At Paradisus Palma Real Resort All Inclusive offers 190 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to furnished balconies or patios. Accommodations have separate living rooms and are furnished with double sofa beds. Beds feature premium bedding. Televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Living room
  • Jetted tub
  • Pull-out sofa bed
  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 11 AM.

GABi Club - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Aqua - This fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Mizu - This theme restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Hydrogrill - This poolside restaurant serves brunch, lunch, and light fare. Guests can enjoy drinks at the bar.

24-hour room service is available.

Spa Services

  • Sauna in spa
  • Spa tub in spa
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • Pets and service animals are not allowed at The Reserve At Paradisus Palma Real Resort All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • No elevators
  • No pets or service animals allowed

Hotel Names

  • Reserve Paradisus Palma Real
  • Reserve Paradisus Palma Real Punta Cana
  • Reserve Paradisus Palma Real Resort All Inclusive
  • Reserve Paradisus Palma Real Resort All Inclusive Punta Cana
  • Reserve Paradisus Palma Real All Inclusive Punta Cana
  • Reserve Paradisus Palma Real All Inclusive
  • Reserve Parasus Palma Real In

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Promotions

1 Child Stays and Eats Free

Book a stay in any room category for travel now - December 20, 2019, and 1 child age 12 years or younger stays and eats free when sharing the same room with 2 adults. The child must be included on the reservation to receive this offer.

Full details at check-in. Valid for new reservations only. One child 12 or younger eats free when ordering from the children’s menu and dining with paying adults ordering from the regular menu. Limit of 1 child per room. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.