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"Price was excellent. Breakfast was very limited juice machine was broken. Coffee was provided. Over all though I was a very good place to stay, ver ... " More

By a verified traveller on Sat 04 Jun 2022

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Hotel Description

Hotel near Watiki Water Park in Rapid City

In Rapid City

Within a 15-minute walk of the hotel, you'll find Rushmore Mall and Pirate's Cove Adventure Golf. Journey Museum & Learning Center and Central States Fairgrounds are also within 3 miles (5 km).

Free perks

A gym is featured at this hotel, along with free self parking. Guests will appreciate free perks like on-the-go breakfast and WiFi in public areas. A safe deposit box is provided and the front desk is staffed around-the-clock.

Executive Studio Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Traditional Double Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Traditional Single Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Traditional Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Traditional Single Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Serena Inn & Suites - Rapid City ratings based on 24 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Serena Inn & Suites - Rapid City

Everyone (10) Couples (6) Family (6)
5 out of 5
Price was excellent. Breakfast was very limited juice machine was broken. Coffee was provided. Over all though I was a very good place to stay, very near many shopping places and dennys was next door as well as gas stations.

Posted by , from HARRISON on 4 Jun. 2022

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Comment from Hotel Management

12 Jul. 2022 by Abbigail

We appreciate your feedback and hope to see you again soon!

4 out of 5
Ok location, helpful staff.

Posted by , from CEDAR CITY on 26 Sep. 2021

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4 out of 5
Was an easy check in. Plus was pet friendly. Our accommodations were fine. Seems that the smoke alarm had been removed and loose wires hanging out of the wall. Cons- being pet friendly very small area to walk dog to potty area. I was unable to check out as no one would come out of the office even after several bell rings. I waited what would be a reasonable time but it seemed the employees would rather chat amongst themselves.

Posted by on 21 Sep. 2021

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1 out of 5
Room was not clean and had to ask for a different room. Hotel was very gross and dirty. Check in was terrible and the two employees were very unprofessional. Worst hotel experience I've ever had.

Posted by on 19 Sep. 2021

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5 out of 5

Posted by on 19 Sep. 2021

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5 out of 5
The guy was very polite, when I checked in. Need more ppl. Like him! There

Posted by on 7 Sep. 2021

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1 out of 5

Posted by on 5 Sep. 2021

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5 out of 5
Staff is as very friendly when we checked in. Bathroom floor was a little dirty. Location was very convenient. The hotel was a little dated. Some graffiti in parking lot. Our room was on a subfloor so the window of our room was street level, I didn’t really like that for safety reasons. Overall the staff made the trip nice, hotel wasn’t spectacular but it was somewhere to lay your head.

Posted by on 22 Aug. 2021

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5 out of 5

Posted by on 15 Aug. 2021

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3 out of 5
I was very happy to find a reasonably priced room. There was no coffee maker in the room although there were coffee packets. The towels were thoroughly worn. It was an OK stay. I was comfortable.

Posted by on 31 Jul. 2021

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About the Serena Inn & Suites - Rapid City

Location 2124 N Lacrosse St, Rapid City, SD 57701

Property Features

Free breakfast is available daily. Public spaces have free WiFi. The business-friendly Serena Inn & Suites - Rapid City also features a fitness center, a front-desk safe, and a television in a common area. Free self parking is available. This Rapid City hotel is smoke free.

  • 114 guestrooms or units
  • To-go breakfast (free)
  • Front desk (24 hours)
  • Front-desk safe
  • Television in lobby
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Serena Inn & Suites - Rapid City offers 114 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Accommodations offer separate sitting areas. 42-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

  • Sitting area
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (on request)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free on-the-go breakfast daily from 7:00 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 3:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: USD 15 per pet, per day
  • Only dogs are allowed
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and window guards in each accommodation.

  • No elevators
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property is not currently implementing any guest safety measures
  • Property follows sanitization practices of SafeStay (AHLA - USA)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Serena Inn Suites Rapid City
  • Serena Inn & Suites Rapid City
  • Serena Inn & Suites - Rapid City Hotel
  • Serena Inn & Suites - Rapid City Rapid City
  • Serena Inn & Suites - Rapid City Hotel Rapid City
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.