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Grand Sierra Resort and Casino

4-star property
2500 E 2nd St, Reno, NV 1-855-887-0424
4.0 out of 5
Very good!
See all 121 travelocity Reviews

"We had a noisy, drunk neighbor next us that scared us and so we checked out early. Too bad their is still smoking allowed in the casino area! We won ... " More

By a verified traveller on Fri 05 Apr 2024

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Hotel Description

Family-friendly stay near University of Nevada-Reno

On river

With a stay at this well-placed resort, you'll be half a mile (1 km) from Grand Sierra Resort Casino and within 3 miles (5 km) of Peppermill. Grand Adventure Land and Fun Quest are also within half a mile (1 km).

Casino, 24-hour fitness

This resort features a casino, a full-service spa, and a nightclub. Bring the family and enjoy the bowling alley, arcade/game room, and kid-friendly dining. Enjoy a meal in one of the 9 restaurants and free perks like valet parking and a roundtrip airport shuttle.

Summit Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
CA $61* Per night/room 5 May - 6 May

Concierge Queen (Adults 18+ Only)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Sierra King Room with Pool View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Vista King Room with Pool View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

The A Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Grand Sierra Resort and Casino ratings based on 121 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Sierra Resort and Casino

Everyone (70) Couples (12) Family (28)
1 out of 5
First as we arrived, the receptionist told me and another guest in line that they did not receive the 3rd party reservations and then it became clear that they didn't have any room to give us and instead claimed to don't see the reservations. The receptionists were rude and didn't want to do anything saying you deal with your travel agencies. Oh and yes we do have a room, you can rent out of pocket now but it's a smoking room, on the 1st floor and that it was $290 dollars. We ended up leaving the hotel, taking taxi to another hotel, better rooms and accommodations for half the price.

Posted by , from Sacramento on 16 Apr. 2024

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Comment from Hotel Management

16 Apr. 2024 by GSR

We apologize for any inconvenience. Your feedback is appreciated.

5 out of 5
We had a noisy, drunk neighbor next us that scared us and so we checked out early. Too bad their is still smoking allowed in the casino area! We won't return.

Posted by , from LAKEVIEW on 5 Apr. 2024

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Comment from Hotel Management

5 Apr. 2024 by GSR

We apologize for the inconvenience. Your feedback will be addressed.

5 out of 5
—

Posted by on 5 Apr. 2024

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Comment from Hotel Management

5 Apr. 2024 by GSR

Thank you for the perfect rating! We can't wait to host you again

3 out of 5
Amazing the permiation of cigarette smoke, YUK!

Posted by , from LAKEVIEW on 21 Mar. 2024

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Comment from Hotel Management

22 Mar. 2024 by GSR

We apologize about the smoke and will work with our team to get a better filtration system. Thank you for your feedback regarding this.

4 out of 5
Ask for additional pillows took almost 2 hours to get

Posted by on 21 Mar. 2024

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Comment from Hotel Management

21 Mar. 2024 by GSR

We apologize for any shortcomings. Your concerns will be addressed.

5 out of 5

Posted by , from North pole on 1 Mar. 2024

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Comment from Hotel Management

21 Mar. 2024 by GSR

Glad you enjoyed your time with us! Until next time!

5 out of 5

Posted by on 1 Mar. 2024

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Comment from Hotel Management

3 Mar. 2024 by GSR

We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback!

5 out of 5
The staff at Check-in were SUPER helpful And accommodating!

Posted by on 29 Feb. 2024

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Comment from Hotel Management

2 Mar. 2024 by GSR

Thank you for your wonderful feedback. We are happy to hear that check in went well for you.

5 out of 5
Excellent place to relax gambling and variety of shopping several restaurants to eat.

Posted by , from HANFORD on 8 Feb. 2024

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Comment from Hotel Management

8 Feb. 2024 by GSR

Thank you for your feedback. We are glad to see that you enjoyed your visit.

5 out of 5

Posted by on 6 Feb. 2024

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Comment from Hotel Management

31 Mar. 2024 by GSR

We are thrilled to hear you enjoyed your time at Grand Sierra Resort. Thank you for your feedback.

About the Grand Sierra Resort and Casino

Location 2500 E 2nd St, Reno, NV 89595

Property Features

Grand Sierra Resort and Casino offers its guests a full-service spa, 4 spa tubs, an outdoor pool, and a sauna. There are 9 restaurants and 8 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center, meeting rooms, and limo/town car service. Event space at this resort measures 200000 square feet (18580 square meters) and includes a conference center. A casino, a nightclub, and a 24-hour fitness center are also featured at the family-friendly Grand Sierra Resort and Casino. A roundtrip airport shuttle is free at scheduled times. Free self parking and valet parking are available. Smoking is allowed in designated areas at this Reno resort.

  • 1 building
  • 1990 guestrooms or units
  • 27 levels
  • 9 dining venues
  • 3 bars or lounges
  • 8 coffee shops
  • Meeting rooms
  • 200000 sq ft of conference space
  • 18580 sq m of conference space
  • Built in 1978
  • Casino
  • Nightclub
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , RV, bus, truck parking

Transport

  • Train station: Reno Station (4 km / 2.5 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Grand Sierra Resort and Casino offers 1990 accommodations with safes and complimentary bottled water. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 42-inch flat-screen televisions come with premium digital channels and pay movies. Bathrooms include complimentary toiletries and hair dryers. This Reno resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

  • Pillowtop beds
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Grand Café - This coffee shop specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open 24 hours.

The Grand Buffet - This buffet restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Charlie Palmer Steak - This steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Chickie's & Pete's - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Uno Mas Cantina - This restaurant specializes in Mexican cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 8
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 14
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 2:30 AM

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Grand Sierra Resort and Casino offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Cribs (infant beds) are available for USD 20.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a smoke detector, a security system, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Children stay free 18
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per night
  • Resort fee: USD 45.14 per accommodation, per night

The resort fee includes:

  • Concierge service
  • Fitness center access
  • In-room bottled water
  • In-room safe
  • Phone calls
  • Pool access
  • Shuttle service

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 20.0 per night
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Sierra Casino Featuring Summit Tower
  • Grand Sierra Casino Featuring Summit Tower Reno
  • Grand Sierra Resort & Casino Featuring Summit Tower
  • Grand Sierra Resort & Casino Featuring Summit Tower Reno
  • Grand Sierra Resort Reno
  • Grand Sierra Resort Casino Reno
  • Grand Sierra Reno
  • Grand Sierra
  • Grand Sierra Hotel Reno
  • Summit At Grand Sierra Hotel
  • Grand Sierra Resort Casino
  • Grand Sierra Casino Reno
  • Grand Sierra Casino
  • Grand Sierra Resort
  • Grand Sierra Resort Casino Featuring The Summit Tower
  • Grand Sierra Resort Casino
  • Grand Sierra And Casino Reno
  • Grand Sierra Resort and Casino Reno
  • Grand Sierra Resort and Casino Resort
  • Grand Sierra Resort and Casino Resort Reno

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.