"It said a smoke free room, but it smell like smoke. There was a big gap under the door and leaves literally blew in. There was no hairdryer only three ... " More
In suburbs
You'll find Short Pump Town Center and Virginia Hospital & Health within 3 miles (5 km) of this hotel. Regency Square Mall and Sheltering Arms Institute are also within 6 miles (10 km).
Free perks
This hotel doesn't skimp on freebies - guests receive free on-the-go breakfast, free WiFi, and free self parking. Traveling on business? Take advantage of the express check-out and onsite conference space. Free parking and a safe deposit box are also offered on site.
8 Nov. 2022 by Hotel Management
Dear Karen, thank you for choosing us. We are glad that you had a pleasant stay. However, we are disappointed to read that we did not meet all your expectations. Your feedback is valuable to us and is shared with team members to improve our services. Please consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
28 Sep. 2021 by Hotel Management
Byron, thank you for your review. We are sorry your suite was not ready upon arrival and for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
15 Jun. 2021 by Hotel Management
Thank you for your candid evaluation. We regret our front desk staff was not available during the time you mentioned and apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
3 Mar. 2020 by Hotel Management
Thank you for your review. We are sorry for the issues you encountered at the time of check-in and that we were unable to accommodate you with the suite of your choice. Your concerns are important to us, and we will use it to improve our services going forward. Also, we will share your comments regarding the heater with the maintenance team for review and action. We do appreciate your observations and concerns, and we have taken note of both. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Management
30 Dec. 2019 by Hotel Management
Thank you for staying with us. We are sorry for the cleanliness issue you experienced while here and regret the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean. Also, we have our pest control company scheduled to treat the room and the property soon. We hope to have the chance to serve you better in the future. Sincerely, Hotel Management
27 Dec. 2019 by Hotel Management
Thank you for taking the time to review your experience at Extended Stay America. We are happy that you enjoyed your stay and that you found us at a fair rate. We are also glad you liked your comfortable accommodations. Thank you also for being our guest, and we hope to welcome you back soon. Sincerely, Hotel Management
19 Oct. 2019 by Hotel Management
Please accept our sincere apology for the difficulties you encountered in your room. We have addressed this matter with the head of our housekeeping department to determine where steps in our room inspection procedures may have been missed. We are committed to providing superior service so we assure you that this will be resolved and will not happen again. Also, our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We appreciate you being our guest and hope you will reconsider giving us another opportunity to serve you in the future to provide you with a better experience. Sincerely, Hotel Management
Free breakfast is available daily. Public spaces have free WiFi. The business-friendly Extended Stay America Suites Richmond West End I64 also features a vending machine, coffee/tea in a common area, and laundry facilities. Self parking is free. This Richmond hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Internet access in public areas - high speed
Free long-term parking , Free self parking
Extended Stay America Suites Richmond West End I64 offers 142 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered on request. Amenities available on request include hair dryers.
Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.
Special check-in instructions:
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. Long-term renters welcome.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.