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"It said a smoke free room, but it smell like smoke. There was a big gap under the door and leaves literally blew in. There was no hairdryer only three ... " More

By a verified traveller on Mon 07 Nov 2022

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Hotel Description

Hotel near Short Pump Town Center in Richmond

In suburbs

You'll find Short Pump Town Center and Virginia Hospital & Health within 3 miles (5 km) of this hotel. Regency Square Mall and Sheltering Arms Institute are also within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free on-the-go breakfast, free WiFi, and free self parking. Traveling on business? Take advantage of the express check-out and onsite conference space. Free parking and a safe deposit box are also offered on site.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
CA $100* Per night/room 4 Apr. - 5 Apr.

Studio, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Extended Stay America Suites Richmond West End I64 ratings based on 22 Verified Reviews

Review Summary
2.4 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Extended Stay America Suites Richmond West End I64

Everyone (6) Couples (3) Family (7)
3 out of 5

Posted by on 9 Feb. 2024

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5 out of 5

Posted by on 14 Jan. 2023

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3 out of 5
It said a smoke free room, but it smell like smoke. There was a big gap under the door and leaves literally blew in. There was no hairdryer only three pillows not four everything was really dated and they said like a grab and go breakfast, but it was literally some cheap granola bars.

Posted by on 7 Nov. 2022

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Comment from Hotel Management

8 Nov. 2022 by Hotel Management

Dear Karen, thank you for choosing us. We are glad that you had a pleasant stay. However, we are disappointed to read that we did not meet all your expectations. Your feedback is valuable to us and is shared with team members to improve our services. Please consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

4 out of 5
this was an extended stay hotel, had a stove, refrigerator and microwave, no dishes, cups, silverware, coffemaker terrible, bathroom sink was slow draining and shower was stained

Posted by , from GLEN ALLEN on 29 Dec. 2021

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1 out of 5
Poor customer service. Room was not ready on time. Bed was not made. Trash was on table

Posted by , from Lynchburg on 26 Sep. 2021

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Comment from Hotel Management

28 Sep. 2021 by Hotel Management

Byron, thank you for your review. We are sorry your suite was not ready upon arrival and for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management

2 out of 5
I found the room broken down with a toilet paper holder hanging off a wall with a mildewed shower curtain and mosquitos on the floor. The floor was dirty and there were liquid puddles/stains on the night stand. Other than that the room was functional and wasn't worth complaining about for the short time I was there. (less than 10 hours of total room time) I tried to complain at the desk but the office was closed.

Posted by on 13 Jun. 2021

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Comment from Hotel Management

15 Jun. 2021 by Hotel Management

Thank you for your candid evaluation. We regret our front desk staff was not available during the time you mentioned and apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management

1 out of 5
This property was close to my competition site. I booked 16 rooms. 8 doubles and 8 deluxe suites. Issue #1 I receive a total for the rooms so I expected to pay that amount with tax. I got there and they had to do each room individually and tried to charge me more per room. #2. They over charged me twice by charging my card for 2 rooms I did not receive. They weren’t expecting me to go into my credit card app and see the mistake. #3 it took forever to check in. The first 32 min I only checked in 6 rooms. I had to come back later and check in the other 10 #4 the rooms were not available. They had to substitute 2 doubles for 4 singles but only had 3 singles available. I had to get a roll away bed and shack up in a single. #5 the heat didn’t work in some rooms and neither did the showers Very disappointing for my whole team.

Posted by on 2 Mar. 2020

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Comment from Hotel Management

3 Mar. 2020 by Hotel Management

Thank you for your review. We are sorry for the issues you encountered at the time of check-in and that we were unable to accommodate you with the suite of your choice. Your concerns are important to us, and we will use it to improve our services going forward. Also, we will share your comments regarding the heater with the maintenance team for review and action. We do appreciate your observations and concerns, and we have taken note of both. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Management

2 out of 5
Bugs bugs bugs. Mold in the bathroom. Stains on the floors.

Posted by on 29 Dec. 2019

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Comment from Hotel Management

30 Dec. 2019 by Hotel Management

Thank you for staying with us. We are sorry for the cleanliness issue you experienced while here and regret the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean. Also, we have our pest control company scheduled to treat the room and the property soon. We hope to have the chance to serve you better in the future. Sincerely, Hotel Management

4 out of 5
It’s nice and it is a really good deal. The accommodations are nice as well.

Posted by on 27 Dec. 2019

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Comment from Hotel Management

27 Dec. 2019 by Hotel Management

Thank you for taking the time to review your experience at Extended Stay America. We are happy that you enjoyed your stay and that you found us at a fair rate. We are also glad you liked your comfortable accommodations. Thank you also for being our guest, and we hope to welcome you back soon. Sincerely, Hotel Management

2 out of 5
the thing that i didn't like about my stay was my room was right next to the garbage, the bath tub looked like it hadn't been cleaned in days, there was roaches falling from the ceiling when i walked in and the people was very noisy

Posted by on 18 Oct. 2019

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Comment from Hotel Management

19 Oct. 2019 by Hotel Management

Please accept our sincere apology for the difficulties you encountered in your room. We have addressed this matter with the head of our housekeeping department to determine where steps in our room inspection procedures may have been missed. We are committed to providing superior service so we assure you that this will be resolved and will not happen again. Also, our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We appreciate you being our guest and hope you will reconsider giving us another opportunity to serve you in the future to provide you with a better experience. Sincerely, Hotel Management

About the Extended Stay America Suites Richmond West End I64

Location 10961 W Broad St, Glen Allen, VA 23060

Property Features

Free breakfast is available daily. Public spaces have free WiFi. The business-friendly Extended Stay America Suites Richmond West End I64 also features a vending machine, coffee/tea in a common area, and laundry facilities. Self parking is free. This Richmond hotel is smoke free.

  • 142 guestrooms or units
  • 2 levels
  • To-go breakfast (free)
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free long-term parking , Free self parking

Transport

  • Parking: Free self parking and extended parking

Room Amenities

Extended Stay America Suites Richmond West End I64 offers 142 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered on request. Amenities available on request include hair dryers.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Nightly turndown service
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Maximum 1 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. Long-term renters welcome.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Pets Allowed-Specific Rooms Only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Long-term renters welcome
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Property confirms they are implementing guest safety measures
  • Masks are compulsory at the property

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Richmond West End
  • Extended Stay America Richmond West End I-64
  • Extended Stay America Richmond West End I-64 Aparthotel
  • Extended Stay America Richmond West End I-64 Glen Allen
  • Homestead Studio Suites Richmond / Innsbrook Hotel Glen Allen
  • Extended Stay America Richmond West End I-64 Hotel Glen Allen
  • Extended Stay America Richmond West End I-64 Hotel
  • Extended Stay America Richmond West End I 64
  • Extend Stay America Richmond
  • Extended Stay America Richmond West End I 64
  • Extended Stay America Suites Richmond West End I64 Hotel
  • Extended Stay America Suites Richmond West End I64 Richmond

You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.