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"On the reservation said check in will be at 4:00, we came at 4:10. The reception told us because there were so much check out at the day before. Our r
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At this Richmond hotel, you'll be within half a mile (1 km) of Riverport Sports and Entertainment Complex and 6 miles (10 km) of Cascades Casino Delta. CF Richmond Centre Mall and Minoru Park are also within 6 miles (10 km).
Family-friendly fun
This hotel features an indoor pool and a gym. Families will appreciate the playground and onsite laundry facilities. Enjoy the spa tub and free perks like buffet breakfast and WiFi in public areas.
Holiday Inn Express Hotel & Suites Riverport Richmond, an IHG Hotel ratings based on 13 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Holiday Inn Express Hotel & Suites Riverport Richmond, an IHG Hotel
Everyone (5)Family (7)
5 out of 5
Posted by Jeffrey on 31 Aug. 2023
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Comment from Hotel Management
4 Oct. 2023
by GM
I am absolutely thrilled to leave a 5/5 review for this outstanding experience! From start to finish, my experience was nothing short of exceptional.The customer service was top-notch, with attentive and friendly staff who made me feel welcomed and valued from the moment I walked in. They went above and beyond to ensure that all my needs were met and that I had a memorable visit.The quality of the product/service exceeded my expectations. Every aspect, whether it was the delicious food, the impeccable cleanliness, or the high-quality materials used, demonstrated a commitment to excellence that was truly impressive.The attention to detail was remarkable. It's clear that the team behind this establishment takes great pride in their work, as evidenced by the meticulous craftsmanship and thoughtfulness that went into every aspect of my experience.Overall, this was an outstanding experience, and I wholeheartedly recommend it to anyone seeking a top-tier service or product. I can't wait to return and enjoy this exceptional experience once again!
4 out of 5
Very nice breakfast offerings. Location appears to be a bit of construction site. Lots of trucks driving through this area. Reception desk staff not very friendly. No smiles.
Posted by ERIC, from MISSISSAUGA on 7 Jan. 2023
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Comment from Hotel Management
8 Jan. 2023
by michael
Dear "Eric"Thank you for taking in leaving a great review about the property. Your feedback is very important to us.I am glad that you had a great stay with and I hope you took advantage of all the amenities that we offer. Lastly I would like to apologize about your guest service experience and I would relay the concern to the Front Desk Manager.We hope to see you again in your next stay in Richmond BC.Warm regardsMichael
4 out of 5
Friendly nice staff great location
Posted by Melissa on 23 Dec. 2022
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2 out of 5
The location was great for our team and the breakfast was good but I was very disappointed with my stay. At check-in, I was checked into a room that was already occupied (which I discovered when I walked in on the other guests). The room I was then moved to was able to be opened without a key and had a dirty comforter that looked as though pop had been sprayed on it. We also found this hotel incredibly loud which made for a difficult sleep.
Posted by dana on 26 Mar. 2022
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Comment from Hotel Management
3 May 2022
by Hotel Manager
Dear Valued Guest,
Thank you for choosing our hotel for your accommodations. On behalf of my team, please accept my sincere apologies for your disappointment as it is also ours.
Please be assured, we have extended measures through additional training to ensure these types of disappointments are not repeated.
Again our apologies for your disappointment. It is with sincere hopes my team will have another opportunity to welcome you back so we may provide you with a positive experience you truly deserve. Thank you.
5 out of 5
Posted by Warren on 23 Nov. 2021
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5 out of 5
Nice and clean
Posted by Hieu on 31 Aug. 2023
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Comment from Hotel Management
6 Sep. 2023
by GM
Thank you for your brief but positive review! We're delighted to hear that you found our establishment to be nice and clean.Our team takes great pride in maintaining a clean and welcoming environment for our guests, and your feedback serves as encouragement that we're on the right track.If you have any further comments or if there's anything specific you'd like to share about your experience, please don't hesitate to let us know. We value your input and hope to welcome you back in the future for another pleasant stay. Thank you for choosing us!
3 out of 5
On the reservation said check in will be at 4:00, we came at 4:10. The reception told us because there were so much check out at the day before. Our room did not ready, asked us to wait for 30min. After over 4:50pm, they still not ready for us. My boys are all exhausted after a long drive, we ask them to change the room. Lucky that we asked and they were able to change, otherwise, we did not know when we can able to have the room. Just not agree with them about that, they know we came with kids. They should have the room ready before us come, not giving us the reason and asked us to wait almost an hour. Everything else was fine.
Posted by Phuong on 29 May 2023
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Comment from Hotel Management
29 May 2023
by GM
At The Holiday Inn Express Richmond, we strive to provide exceptional service and ensure our guests have a memorable and enjoyable stay. Unfortunately, it seems we fell short of meeting your expectations, and for that, we sincerely apologize. Your feedback is valuable to us, as it helps us identify areas for improvement and deliver a better experience for our future guests.
5 out of 5
Staff was very friendly & helpful
Posted by Shirl on 9 May 2023
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Comment from Hotel Management
9 May 2023
by michael
Hello ShirlI appreciate taking your time in sharing about your recent stay with us. Your feedback is very important to us and helps us further improve our guest experience.I am glad that you had a great stay with us, and I hope you took advantage of all the amenities that we offer.We hope to see you again in your next stay in Richmond BC.RegardsMichael
5 out of 5
The staff was all very helpful and kind. Our room was clean and the continental breakfast was great.
Posted by ALICIA, from Post Falls on 1 Apr. 2023
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Comment from Hotel Management
3 Apr. 2023
by michael
Hello "Alicia"Thank you so much for sharing your recent stay with us. Your feedback is very important to us.We are glad that you enjoyed your stay with us, and I hope you took advantage of all the amenities that we offer. We hope to see you again in your next stay in RichmondRegardsMichael
5 out of 5
Great food, clean room and nice staff
Posted by Vishalni on 27 Jan. 2023
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Comment from Hotel Management
30 Jan. 2023
by michael
Hi VishalniThank you for choosing to stay with us! we appreciate your great feedback about your stay.I am glad to know that you had a great stay with us, and I hope you took advantage of all the amenities that we offerHope to see you in your next stay in RichmondRegardsMichael
About the Holiday Inn Express Hotel & Suites Riverport Richmond, an IHG Hotel
Holiday Inn Express Hotel & Suites Riverport Richmond, an IHG Hotel offers its guests an indoor pool, a spa tub, and a fitness center. There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and meeting rooms are available. Event space at this hotel measures 1204 square feet (112 square meters) and includes conference space. A terrace, tour/ticket assistance, and a vending machine are also featured at the family-friendly Holiday Inn Express Hotel & Suites Riverport Richmond, an IHG Hotel. Smoking is allowed in designated areas at this Richmond hotel.
147 guestrooms or units
4 levels
2 buildings
Meeting rooms
1204 sq ft of conference space
112 sq m of conference space
Built in 2008
Buffet breakfast (free)
Deli
Poolside lounge chairs
Ski equipment storage
Business center (24 hours)
Conference space
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Convenience store
Terrace
Outdoor picnic space
Newspapers in lobby (free)
Television in lobby
ATM
Elevator
Smoking in designated areas
Family Friendly Amenities
Family property
Number of indoor pools - 1
Free WiFi
Grocery/convenience store
Snack bar/deli
Laundry facilities
Refrigerator
Microwave
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Free wired internet
Available in some public areas:
Free WiFi
, Free wired internet
Parking: RV/bus/truck parking available for a surcharge
Room Amenities
Holiday Inn Express Hotel & Suites Riverport Richmond, an IHG Hotel offers 147 accommodations with safes and complimentary newspapers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Flat-screen television
Cable channels
Premium channels
Refrigerator
Microwave
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Newspapers (free)
Local calls (free)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Toothbrush and toothpaste available
Food & Drink
Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Hotel Policies
Check-in
Check-in time starts at 4:00 PM
Minimum check-in age is: 21
Check-in time ends at midnight
Special check-in instructions:
If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Guests arriving after 2:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 4 children 12 years old and younger stay free when using existing bedding.
Rollaway/extra beds are available for CAD 25.0 per night.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Children stay free
Service animals are allowed
Service animals are exempt from fees/restrictions
Number of children who can stay free - 4
Debit cards not accepted
Staffed front desk
Carbon monoxide detector
Smoke detector
Security system
LGBTQIA friendly
Children stay free 12
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Gloves are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
gap period enforced between guest stays 72 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of Safe Travels (WTTC - Global)
Guest accommodation is not sealed after cleaning
Electrostatic spray is used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is available
Reservation might be required for some facilities onsite
Property follows sanitization practices of Ecolab (3rd party expert - Global)
Mobile key entry is not available
Food service has been amended for enhanced safety
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Rollaway bed fee: CAD 25.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Holiday Inn Express Hotel Riverport Richmond
Holiday Inn Express Riverport Richmond
Holiday Inn Hotel Riverport
Holiday Inn Riverport
Holiday Inn Express Hotel Suites Riverport Richmond
Holiday Inn Express Hotel Suites Riverport Richmond
You should know
Up to 4 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
