4.1 out of 5

"We chose this hotel for the size. Not too big, not too small for the first time traveling with our 6 year old out of the country. The rooms and hotel ... " More

By a verified traveller on Thu 07 Jan 2016

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Hotel Description

An all-inclusive stay in Puerto Aventuras awaits you at Dreams Puerto Aventuras Resort & Spa All Inclusive. Within just a 10-minute stroll, you'll find Dolphin Discovery and CEDAM Museum. Highlights at this beachfront resort include 6 restaurants, a full-service spa, and a private beach.

You can enjoy LCD TVs with satellite channels, and all 305 rooms feature free WiFi, balconies, and sitting areas. Dining in is an option with 24-hour room service, and minibars provide refreshments. Additionally, coffee/tea makers, free bottled water, and safes are available.

A day of pampering at Dream Spa can include massages, body wraps, and body scrubs along with aromatherapy and hydrotherapy. The resort's own poolside bar and bar/lounge are nice places to enjoy a drink. Enjoy the outdoor swimming pool, free kids' club, fitness center, and sauna. Other amenities include free WiFi in public areas and a kids' swimming pool. There's also free self parking, along with the convenience of car rentals on site.

Attractions within a 20-minute drive of this 4-star Puerto Aventuras resort include Xpu-ha Beach and Xcaret Eco Theme Park.

Deal of the day

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$261 per night

Deluxe Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Room, Garden View

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Deluxe Room, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Deluxe Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Dreams Puerto Aventuras Resort & Spa All Inclusive ratings based on 45 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0
4 out of 5

well maintained

Pros: Free Internet
Cons: all restaurants not open
Overall it was very good. More english tv channels would be nice .

Posted by , from canada on 26 Oct 2012

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4 out of 5

Family Mexico Vacation

Pros: the size was perfect for our trip. Hotel was super clean. Staff was great.
Cons: Place large jugs of water (5gal?) thru out hotel. We carry reusable water bottles with us everywhere and drink a lot of water. this would reduce waste
Location: Pro-Dive is an adventure group on site that can set up snorkel, scuba, atv, etc tours - ask for Francisco, he was excellent
We chose this hotel for the size. Not too big, not too small for the first time traveling with our 6 year old out of the country. The rooms and hotel in general are very clean. Wear and tear on the rooms is normal but did not bother us. The food was a 7 out of 10 at the various restaurants, a 6 out of 10 on the general buffet but if you stick to fruits, veggies, and other basics, it is more than adequate (understanding how difficult it is to produce a buffet for many people over long stretches of time). There were many activities for kids and adults alike. The foam pool party was a riot! The beach club has snorkels and masks and kayaks that you can take out to use. The beach is a small bay which was just perfect for us. We had brought a relatively inexpensive mask and snorkel for our daughter and about 30 yards from the edge of the water, only getting about waist-deep for an adult, it gets rocky but that is where the fish are for snorkel viewing which our daughter could not get enough of. The entrance of the water can be a little rocky at times so water shoes for kids are good. The property was small enough that if you forgot something in your room, it took you no time at all to run to get it. However, the rooms were quiet, seemed well insulated for sound. We had a room on the back side of the hotel where the dolphin lagoon is and that was fun and relaxing and quiet to sit there and watch the dolphins. Overall the staff was very nice and accommodating.

Posted by , from Omaha, NE on 7 Jan 2016

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2 out of 5

It is not worth for what you pay

The hotel is all right, it is really small and there is not enough events to keep you busy (they repeat a lot  every day). The restaurants are just Ok, I bet you can get a better place with much better food for less money. The hotel pictures does not really show what you really get. We pay for ocean view and we get only a view of half of another apartment and half trees and some blue spots. The Italian restaurant is quite good but the other ones are just Ok. Be prepare to expend a lot of money because any event is really expensive. For the dolphins I really advise you to go to the Marine and do not use the one close to the hotel.

Posted by , from Morgantown, West Virginia on 12 Jul 2013

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4 out of 5

Staff and Food was GREAT!!

Pros: Free breakfast
Wonderful place to stay-------------------Enjoyed it very much!! Staff was always helpful and friendly-------------

Posted by , from Fort Wayne, IN, USA on 11 Mar 2013

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5 out of 5

Dreams was a great place to stay. .

Pros: Free breakfast, Close restaurants, Free Internet, kid friendly
This was a great place to stay. The staff went out of their way to make us feel welcome every day. The entertainment provided ranged from a rock concert on the beach to magicians and clowns. The food was good, the room was good, the scenery was good, and the beach was great. There is a reef in front of the hotel which made for great snorkeling. We walked to the marina and the shops about everyday. We walked down the beach to a couple other resorts to look around and quickly decided that the Dreams was the best by far. This resort is VERY kid friendly which makes it a hands down choice for families. We will definitely go back!

Posted by , from Fowler, CO 81039, USA on 27 Nov 2012

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4 out of 5

Relaxing and comfortable

Stayed 4 days on our way to Cancun. Dreams P.A. was a great way to the start of a 10 day vacation. Resort was on the smaller size which we found was a plus. Everything was just a short walk away. Checkin and checkout were very quick and efficient. Did not linger to hear the sales pitch and it never came up again throughout our stay. We had booked a marina view room but were delighted when they gave us a free upgrade to an ocean view. Thought it was our luck day until they brought in the dolphins and released them into the waterway at the marina making our original room now a dolphin view.... The pools were very clean but cold and the beach small but lovely. There was plenty of shade to be found if needed. The bar service was great and so was the food especially at Portofinos the Italian restaurant. We did have a few problems with the room. There were several times whem the toilet would not flush and most of our stay where the shower would take an hour to drain before wife could take a her shower. The room itself was nice size and the bed was super comfy. The employees were always very pleasant and really strove to please in ever way. Kudos to the entertainment team who strove to keep the day moving along they really worked with all age groups. Overall this was a very relaxing and enjoyable resort with good food, good drinks and good people. Would love to go back someday.

Posted by , from new england on 14 Nov 2012

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4 out of 5

Great resort. Friendly staff.

Pros: Free breakfast, Close restaurants
Cons: No free Internet, dirty pool
Great resort. Friendly staff. Food quality is amazing(especially at Brazilian restaurant). Plenty of activities for kids. Professional night entertainment (not like most hotels that give you hotel staff shows). Pool was quite dirty especially later in the day. Beach was nice considering it is a Mexico coast line. Definitely will go back.

Posted by , from New York, NY, USA on 25 Aug 2012

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4 out of 5

Very clean and welcoming

Pros: Free breakfast, Close restaurants
Cons: No free Internet
Our stay was for a wedding we attended. The hotel was smaller, but still provided a lot for the size. All the restaurants are included with no reservations, but the food was good compared to great. Portofino was the best. The buffet was just eh ok. So, there's a bit of trade-off there. The room service was great and always came when quoted. There was no pressure to tip-but we did. There were more kids here than we preferred, but there were kids in our wedding party. It was a fantastic wedding venue location. Location was great overall. Premium liquors are served. Make sure to book a transfer because no taxis will go that far from Cancun. We dove the Cenotes, went to Tulum, and went to Xel Ha with ease. Overall, good time.

Posted by on 23 Aug 2012

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3 out of 5

Be prepared to wait!!!

Cons: No free Internet
Only one complaint, but I feel it's fairly significant... My time is valuable. Only half of the restaurants are open on any given night. This resulted in waiting an hour and a half to get seated for dinner or being stuck with going to a buffet. I get it, if you only open restaurants on select nights they can reduce costs by not having to staff a couple of them. Additionally, the delay in seating encourages people to go to the far less expensive buffet where the food was average at best. I've stayed at the Dreams in Puerto Vallarta and was ecstatic about my family's experience there. Upon check-in this time, we were told that our room wasn't ready and we'd need to wait about 20 minutes. We came back in 25 and were told it would be another half hour. We waited the additional 30 minutes and STILL had to wait another 15 minutes. The staff in Puerto Aventuras was INCREDIBLE just like in Puerto Vallarta, but managements decision to cut cost in staffing at the expense of a vacationer's anticipated free time is enough for me to book my next trip elsewhere. Also, one night between 5:30 and 6:30 ALL of the restaurants were closed and your only choice was an hour long wait for room service. The all-inclusive resorts in Mexico are bountiful. If your time is valuable to you, choose a resort other than Dreams.

Posted by , from Roanoke, VA, USA on 28 May 2012

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3 out of 5

The hotel is located 1 hr from the airport and the transportation is expensive

Pros: beautiful beach
Cons: Nothing close, No free Internet
The hotel is old and the restaurant service is terrible , it takes 1 hr -and sometimes longer- to get your food .

Posted by , from San Antonio, TX, USA on 21 May 2012

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About the Dreams Puerto Aventuras Resort & Spa All Inclusive

Location Km 269.5 Carretera Chetumal, Puerto Aventuras, QROO 77750

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Soccer
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language

Kids' club

  • Supervised activities for children between 3 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Premium food items
  • Premium and/or non-domestic beverages
  • Bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

Property Features

Dreams Puerto Aventuras Resort & Spa All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Dreams Puerto Aventuras Resort & Spa All Inclusive like a complimentary children's club and an outdoor pool. Free breakfast is available. There are 6 restaurants on site. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. WiFi is free in public spaces. This all-inclusive resort also offers a children's pool, a steam room, and a fitness center. Free self parking is available.

  • 305 guestrooms or units
  • 7 levels
  • 6 dining venues
  • 1646 sq ft of conference space
  • 153 sq m of conference space
  • Built in 1989
  • Breakfast available (free)
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon

Family Friendly Amenities

  • Family Property
  • On private beach
  • Free WiFi
  • Children's pool
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (77.8 km / 48.4 mi)
  • Parking: Free self parking

Room Amenities

Dreams Puerto Aventuras Resort & Spa All Inclusive offers 305 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. LCD televisions come with premium satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Puerto Aventuras resort provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony
  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free breakfast.

Dreams Puerto Aventuras Resort & Spa All Inclusive has 6 restaurants on site.

24-hour room service is available.

Spa Services

  • Steam room in spa
  • Couples treatment rooms
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Dreams Puerto Aventuras Resort All Inclusive
  • Dreams Puerto Aventuras
  • Dreams Puerto Aventuras Hotel Puerto Aventuras
  • Dreams Hotel Puerto Aventuras
  • Dreams Resort Puerto Aventuras
  • Sunscape Puerto Aventuras Riviera
  • Sunscape Puerto Adventuras

You should know

  • The total price shown includes a resort fee.
  • Registered guests are the only ones allowed to be in guestrooms.