4.7 out of 5

"My wife and I celebrated our honeymoon here almost 7 years ago. We've been back two other times and looking forward to returning this October. When th ... " More

By a verified traveller on Fri 17 Aug 2018

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Hotel Description

5-star beachfront property with 6 outdoor pools

Beachfront retreat

With a stay at this property, you'll be convenient to Crococun Zoo and Ojo de Agua Beach. Also nearby are Puerto Morelos Reef and Puerto Morelos Town Square.

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and 10 restaurants. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free valet parking. Enjoy the 6 outdoor pools and free buffet breakfast each morning.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 440 guestrooms also offer free WiFi and free minibar items. Other amenities include furnished balconies or patios, pillowtop beds, and flat-screen TVs with satellite channels.

Junior Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Swim-Up Suite Spa or Pool View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Excellence Club Junior Swim-Up Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Junior Suite Ocean Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Honeymoon Suite Ocean Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two-Story Rooftop Terrace Suite Spa or Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Riviera Cancun - Adults Only - All Inclusive ratings based on 294 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Excellence Riviera Cancun - Adults Only - All Inclusive

Everyone (22) Couples (9)
4 out of 5
The hotel is on a smaller scale so it was easy to get around , the staff and service is the best . The hotel had some entertainment setup every night it was truly enjoyable experience. Now the bad ....food was not good, everything was bland lets start with the buffet it all looked appetizing but food was cold ...I mean everything and bland no favor even the fresh fruit. The restaurants ... we tried almost all of them ... same thing bland I would say I had 3 dishes out of 12 that actually had flavor.They also have a habit of misrepresenting something on the menu .I ordered a flank steak my wife ordered a filet mignon sandwich ..it was the same meat. I would really like to come back but the food was not good and for this reason would not come back.

Posted by on 18 Feb. 2019

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5 out of 5
One of the best vacation experiences hands down. The perfect getaway.

Posted by on 6 Feb. 2019

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5 out of 5
Simply one of the best hotels to enjoy a relaxing vacation.

Posted by on 20 Sep. 2018

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5 out of 5
My wife and I celebrated our honeymoon here almost 7 years ago. We've been back two other times and looking forward to returning this October. When they greet with "Welcome Home" they genuinely mean it. From that moment on the staff will do everything to ensure your comfort. The food is fabulous, the grounds are impeccable, the wait staff and entertainment team are among the best. We've stayed at other adult all inclusive's in Mexico and Jamaica and find Excellence Riviera Cancun to be our favorite. No time share hustle like some of the others. Walk along beach or relax on the lazy river. Just relax and have an Excellent Day.

Posted by , from Merrimack, NH on 17 Aug. 2018

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5 out of 5

Wonderful Hotel and Experience

Pros: Staffing ratios and attitudes, size of resort, proximity, variety of pools, rooms, and lots of live music day and night.
Location: Puerto Morelos is a great small town just down the beach. We enjoyed a little more of the local culture there.
We stayed at this hotel for our anniversary and enjoyed every bit. It's about 20 minutes from Cancun near Puerto Morelos. You can walk the beach into town and visit some of the local shops and restaurants which was a nice day trip. Our room was great. It was spacious and cleaned well. The food was very good with a few meals that were exceptional. The staff were impressive. Nearly every staff member, manager to maintenance, seemed to genuinely care about each guest's satisfaction. This resort is not as large as some of the others in the area but we never felt like it was lacking. They had daily and nightly entertainment, multiple pools, and many places to eat. If you like quite intimate pools, they have these in addition to more lively pools with volleyball and a swim-up bar. Tips are not expected. They appreciate you without tipping but you'll likely enjoy their service even more by leaving these good people with a little extra. Just bring a big stack of dollar bills. Be advised about the dress codes. Their guidelines are clearly communicated. Overall, this resort provided a wonderful experience for us. We will be returning!

Posted by , from Minnesota on 6 Aug. 2018

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5 out of 5

Pure excellence!

From beginning to end our experience was far more than we expected. The entire staff were so nice and we did not want for anything during our stay, Excellence was the perfect place to celebrate our anniversary. German at the pool always made sure that we were taken care of, we never had to wait long for a drink and Benito at the smoothie bar took excellent care of us as well. Lino at the swim up bar was amazing and very friendly. I wish I could remember the names of more of the wonderful staff members that were so attentive and everyone greeted us with a smile and kind words. The staff at the beach worked so hard to try to keep up clearing the seaweed, it was a never ending battle but the effort was greatly appreciated. I could go on and on but honestly everything at Excellence was top notch, the food, housekeeping, the grounds, all perfect! Excellence Riviera Cancun bravo! We will definitely return!

Posted by on 8 Jul. 2018

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5 out of 5

Excellence Riviera Hotel

Pros: It had great spa pool and amenities with a variety of different massages.
Location: We did a Mexican Cooking class which was 20 minutes away
Nice property with lazy rivers and walk out rooms to the pool. Very relaxing, all adults only, great entertainment, drinks, and food. Weather was fabulous and the spa pool and amenities were awesome.

Posted by on 23 Apr. 2018

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Comment from Hotel Management

24 Apr. 2018 by Salim Tobón

Dear Guest. First of all, thank you for the opportunity to host your vacations. It will be our pleasure to welcome you back in the near future. Regards.

5 out of 5

Excellent at the Excellence

Cons: Better lighting in the bathroom for the ladies makeup mirror, more comfortable pool/beach chairs....other than that everything is terrific.
Location: 15 short minutes from Cancun Airport
Great long weekend getaway with friends! Nice Super Bowl party/buffet for the American football fans.

Posted by , from Warwick, NY on 9 Feb. 2018

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Comment from Hotel Management

9 Feb. 2018 by Salim Tobón Front Desk

Hola Lorraine. Thank you so much to take your time and share your comments with us. Your feedback is very important so we can improve ourselves. We hope to have another opportunity to host you again in the future.

5 out of 5

Excellence is Excellent!!

Pros: Mostly everything.
Cons: The quality of food at the French and Italian restaurants.
Location: It's pretty secluded but the Excellence had a lot of activities.
From the day of arrival to the time we had to leave, we were warmly greeted by every employee we had the pleasure of dealing with. The restaurant had endless variety, but our favorites were Spice (Asian), Basmati (Indian) and the Lobster House for mostly breakfast and lunch. The Spa and their massage staff were some of the best we've ever had. The beach was not as pristine and swim friendly as we would have liked (seaweed. etc) but the overall grounds were neatly groomed and lovely. Very nice experience.

Posted by on 21 Dec. 2017

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Comment from Hotel Management

6 Feb. 2018 by Front Desk Staff

Good afternoon, We´d like to Thank you for Your Preference and Confidence in Excellence Riviera Cancun; Your Satisfaction is Our Main Goal and Your Recognition for an Excellent Service is well received. Please, remember to Share Your Favorite Experiences in all Your Social Networks. We hope to have a new opportunity to host you in a near future in Your Home Away From Home in Mexico. Regards, Front Desk Staff

5 out of 5

The best

This resort is simply the best resort we’ve ever had the pleasure to stay at. The staff is unbeatable.

Posted by , from greencastle, pa on 17 Dec. 2017

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Comment from Hotel Management

6 Feb. 2018 by Front Desk Staff

Good afternoon Mr. John, We´d like to Thank you for Your Preference and Confidence in Excellence Riviera Cancun; Your Satisfaction is Our Main Goal and Your Recognition for an Excellent Service is well received. Please, remember to Share Your Favorite Experiences in all Your Social Networks. We hope to have a new opportunity to host you in a near future in Your Home Away From Home in Mexico. Regards, Front Desk Staff

About the Excellence Riviera Cancun - Adults Only - All Inclusive

Location Carr. Federal 307 Chet-Pto. Juarez, Puerto Morelos, QROO 77580

All-inclusive Details

  • Kayaking included
  • Sailing included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Bicycling included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Miniature golf not included
  • Yoga classes/lessons included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and drinks at companion properties included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included
  • Snorkeling included

Property Features

Excellence Riviera Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply step outside to unwind on the property's beach. At Excellence Riviera Cancun - Adults Only - All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 10 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 11 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers an outdoor tennis court, a 24-hour fitness center, and a spa tub. Valet parking is free. This 5-star Puerto Morelos property is smoke free.

  • 440 guestrooms or units
  • 4 levels
  • 9 buildings
  • 10 dining venues
  • 11 bars or lounges
  • 104410 sq ft of conference space
  • 9700 sq m of conference space
  • Built in 2004
  • Buffet breakfast (free)
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.)
  • Parking: Free valet parking

Room Amenities

Excellence Riviera Cancun - Adults Only - All Inclusive offers 440 air-conditioned accommodations with DVD players and free minibar items. Rooms open to furnished balconies or patios. Accommodations offer separate living rooms. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Living room
  • Pillowtop beds
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • International calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

Toscana - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Agave - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Spice - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Chez Isabelle - This restaurant specializes in French cuisine and serves dinner only. Open daily.

Basmati - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 14
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Hot springs/mineral springs in spa
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

No shows require payment in full, including taxes and service fee. For more details, please contact the property using the information on the reservation confirmation received after booking.

Guests with service animals should contact this property in advance. Please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Excellence Riviera Cancun Adults All Inclusive Puerto Morelos
  • Excellence Riviera Cancun Adults All Inclusive
  • Excellence Riviera Cancun Adults Only All Inclusive
  • Excellence Riviera Cancun Adu

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • The total price shown includes a resort fee.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Anniversary or Honeymoon Offer

Book a stay in any room or rate category for travel on your wedding anniversary or honeymoon and receive a welcome letter, in-room fruit basket and rose petals upon arrival, 1 bottle of sparkling wine,1 romantic dinner at the restaurant, turndown service, sparkling wine in-room breakfast (once per stay), 15% discount on non-wedding photo services, and 15% discount on all spa treatments.


Full details provided at check-in. Guest must request anniversary or honeymoon offer at time of booking and must present a copy of the wedding certificate at time of check-in. Spa appointment may be required. Guest must provide voucher at time of service. Taxes and gratuity may not be included. Anniversary offer: valid 7 days before or 7 days after your anniversary date.

Honeymoon Offer: valid for 3 months after your wedding date. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Complimentary Wedding Offer


Book a qualifying stay and receive a complimentary Excellence Wedding Package. The package includes the following: minister or judge services; 1 on-site wedding coordinator; 1 wedding gazebo overlooking the beach; ceremony decorations with chairs and high tables; bouquet; boutonnière; 1 wedding cake for 10 guests; sparkling wine toast after wedding ceremony; ironing and preparation of wedding attire for wedding couple; complimentary suite for wedding couple the night before the wedding (subject to availability); preferential location of room accommodation in reserved room category; late check-out for wedding couple (subject to availability and upon request); 5 digital color photo prints; and 15% discount on all spa treatments.


This package is complimentary when booking an Excellence Club Jr Suite OCF category or higher, for a minimum of 7 nights, or with a bridal party of minimum 5 rooms of any category for 7 nights. This package cannot be combined with the Excellence Honeymoon complimentary package. Guest list should be provided at the time of redemption. Package suitable for up to 10 guests lodged at the hotel. Fees for all services will be charged for each additional guest. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.