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With a stay at this property, you'll be convenient to Crococun Zoo and Ojo de Agua Beach. Also nearby are Puerto Morelos Reef and Puerto Morelos Town Square.
This all-inclusive property features a private beach, a full-service spa, and 10 restaurants. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free valet parking. Enjoy the 6 outdoor pools and free buffet breakfast each morning.
Jetted tubs, free WiFi
Boasting jetted bathtubs, the 440 guestrooms also offer free WiFi and free minibar items. Other amenities include furnished balconies or patios, pillowtop beds, and flat-screen TVs with satellite channels.
Excellence Riviera Cancun - Adults Only - All Inclusive ratings based on 292 Verified Reviews
Guest reviews for Excellence Riviera Cancun - Adults Only - All Inclusive
Wonderful Hotel and Experience
Excellence Riviera Hotel
24 Apr 2018 by Salim Tobón
Dear Guest. First of all, thank you for the opportunity to host your vacations. It will be our pleasure to welcome you back in the near future. Regards.
Excellent at the Excellence
9 Feb 2018 by Salim Tobón Front Desk
Hola Lorraine. Thank you so much to take your time and share your comments with us. Your feedback is very important so we can improve ourselves. We hope to have another opportunity to host you again in the future.
Excellence is Excellent!!
6 Feb 2018 by Front Desk Staff
Good afternoon, We´d like to Thank you for Your Preference and Confidence in Excellence Riviera Cancun; Your Satisfaction is Our Main Goal and Your Recognition for an Excellent Service is well received. Please, remember to Share Your Favorite Experiences in all Your Social Networks. We hope to have a new opportunity to host you in a near future in Your Home Away From Home in Mexico. Regards, Front Desk Staff
6 Feb 2018 by Front Desk Staff
Good afternoon Mr. John, We´d like to Thank you for Your Preference and Confidence in Excellence Riviera Cancun; Your Satisfaction is Our Main Goal and Your Recognition for an Excellent Service is well received. Please, remember to Share Your Favorite Experiences in all Your Social Networks. We hope to have a new opportunity to host you in a near future in Your Home Away From Home in Mexico. Regards, Front Desk Staff
6 Feb 2018 by Front Desk Staff
Good afternoon Sun, We´d like to Thank you for Your Preference and Confidence in Excellence Riviera Cancun; Your Satisfaction is Our Main Goal and Your Recognition for an Excellent Service is well received. Please, remember to Share Your Favorite Experiences in all Your Social Networks. We hope to have a new opportunity to host you in a near future in Your Home Away From Home in Mexico. Regards, Front Desk Staff
About the Excellence Riviera Cancun - Adults Only - All InclusiveLocation Carr. Federal 307 Chet-Pto. Juarez, Puerto Morelos, QROO 77580
- Kayaking included
- Sailing included
- Windsurfing included
- Taxes included
- 24-hour room service
- Buffet and à la carte dining
- Airport transfers not included
- Fitness facilities included
- Tennis included
- Water fitness classes/lessons included
- Volleyball included
- Laundry/dry cleaning services not included
- Scuba diving excursions not included
- Snorkeling excursions not included
- Scuba diving certification not included
- Motorized water sports not included
- All available beverages included
- Golf green fees not included
- Use of golf equipment not included
- Bicycling included
- Use of golf cart not included
- Spa/beauty facilities and services not included
- Activities/services from independent operators not included
- Transportation to offsite activities not included
- Offsite tours not included
- Scuba diving lessons not included
- Miniature golf not included
- Yoga classes/lessons included
- Sailboats not included
- Aerobics classes/lessons included
- Dancing classes/lessons included
- Language classes/lessons included
- Onsite entertainment and activities included
- Gratuities included
- Cooking classes/lessons included
- Additional gratuities accepted
- All food and beverages included
- Surcharge for bottled wine
- Minibar (all beverages included)
- In-room liquor dispensers
- Meals and drinks at companion properties included
- Onsite live performances included
- All land activities, and recreational facilities and equipment included
- Theme parties included
- Snorkeling included
Excellence Riviera Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply step outside to unwind on the property's beach. At Excellence Riviera Cancun - Adults Only - All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 10 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 11 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers an outdoor tennis court, a 24-hour fitness center, and a spa tub. Valet parking is free. This 5-star Puerto Morelos property is smoke free.
- 440 guestrooms or units
- 4 levels
- 9 buildings
- 10 dining venues
- 11 bars or lounges
- 104410 sq ft of conference space
- 9700 sq m of conference space
- Built in 2004
- Buffet breakfast (free)
- Bar on the beach
- Bar by the pool
- Swim-up bar
- Coffee shop
- Terrace on the roof
- Cabanas by the pool (free)
- Business facilities
- Conference space
- Dry cleaning
- Front desk (24 hours)
- Staff is multilingual
- Storage area for luggage
- Tour and ticket information
- Wedding services available
- BBQ grill(s)
- Gift shop
- Beauty salon
- Newspapers in lobby (free)
- Onsite shopping
- No smoking on site
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free valet parking
- Airport: Cancun, Quintana Roo (CUN-Cancun Intl.)
- Parking: Free valet parking
Excellence Riviera Cancun - Adults Only - All Inclusive offers 440 air-conditioned accommodations with DVD players and free minibar items. Rooms open to furnished balconies or patios. Accommodations offer separate living rooms. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
- Private balcony or patio (furnished)
- Living room
- Pillowtop beds
- Jetted tub
- Stocked minibar (free)
- In-room dining (24 hours)
- Flat-screen television
- Satellite channels
- Premium channels
- DVD player
- Coffee maker
- Luxury bedding
- Pillow options
- Separate shower and tub
- Housekeeping (daily)
- Nightly turndown service
- International calls (free)
- Hair dryer
- Laptop safe
- Toiletries (free)
- Iron and ironing board
- Blackout drapes
- Climate control (air conditioning)
- Ensuite bathroom
Food & Drink
Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
Toscana - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Agave - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Spice - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Chez Isabelle - This restaurant specializes in French cuisine and serves dinner only. Open daily.
Basmati - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.
24-hour room service is available.
- Number of treatment rooms 14
- Outdoor treatment areas
- Couples treatment rooms
- Manicures and pedicures
- Body wraps
- Body treatments
- Facial treatments
- Aromatherapy treatments
- Hydrotherapy treatments
- Sauna in spa
- Spa tub in spa
- Minimum age to access spa is 18
- Hot springs/mineral springs in spa
- Check-in time starts at 3 PM
- Minimum check-in age is 18
Special check-in instructions:
The check-in location differs from the property location. To check in, go to Excellence Club
The check-in location differs from the property location. To check in, guests will need to go to Excellence Club
- Check-out by noon
Children and extra beds
- Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
- Rollaway/extra beds are not available.
- Cribs (infant beds) are not available.
- No pets allowed
No shows require payment in full, including taxes and service fee. For more details, please contact the property using the information on the reservation confirmation received after booking.
Guests with service animals should contact this property in advance. Please contact the property using the information on the reservation confirmation received after booking.
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The charges below are included in your overall room price:
- Resort fee
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
- Excellence Riviera Cancun Adults All Inclusive Puerto Morelos
- Excellence Riviera Cancun Adults All Inclusive
- Excellence Riviera Cancun Adults Only All Inclusive
- Excellence Riviera Cancun Adu
You should know
- Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
- The total price shown includes a resort fee.
- This is an adults-only property and children 18 years old and younger aren't allowed.
- Registered guests are the only ones allowed to be in guestrooms.
Awards & Affiliations
Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Anniversary or Honeymoon Offer
Book a stay in any room or rate category for travel on your wedding anniversary or honeymoon and receive a welcome letter, in-room fruit basket and rose petals upon arrival, 1 bottle of sparkling wine,1 romantic dinner at the restaurant, turndown service, sparkling wine in-room breakfast (once per stay), 15% discount on non-wedding photo services, and 15% discount on all spa treatments.
Full details provided at check-in. Guest must request anniversary or honeymoon offer at time of booking and must present a copy of the wedding certificate at time of check-in. Spa appointment may be required. Guest must provide voucher at time of service. Taxes and gratuity may not be included. Anniversary offer: valid 7 days before or 7 days after your anniversary date.
Honeymoon Offer: valid for 3 months after your wedding date. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.
Complimentary Wedding Offer
Book a qualifying stay and receive a complimentary Excellence Wedding Package. The package includes the following: minister or judge services; 1 on-site wedding coordinator; 1 wedding gazebo overlooking the beach; ceremony decorations with chairs and high tables; bouquet; boutonnière; 1 wedding cake for 10 guests; sparkling wine toast after wedding ceremony; ironing and preparation of wedding attire for wedding couple; complimentary suite for wedding couple the night before the wedding (subject to availability); preferential location of room accommodation in reserved room category; late check-out for wedding couple (subject to availability and upon request); 5 digital color photo prints; and 15% discount on all spa treatments.
This package is complimentary when booking an Excellence Club Jr Suite OCF category or higher, for a minimum of 7 nights, or with a bridal party of minimum 5 rooms of any category for 7 nights. This package cannot be combined with the Excellence Honeymoon complimentary package. Guest list should be provided at the time of redemption. Package suitable for up to 10 guests lodged at the hotel. Fees for all services will be charged for each additional guest. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.