This site uses cookies and similar technologies to analyse traffic, personalise content and ads, and provide social media features.Learn more and adjust settings.
4.5-star beachfront property near Puerto Aventuras Marina
On the beach
You'll find Puerto Aventuras Marina and Chac Mol Cenote within 3 miles (5 km) of this property. Ecopark Kantun Chi is within 6 miles (10 km) and Xpu-ha Beach is within 9 miles (15 km).
All-inclusive
This all-inclusive property features a private beach, a full-service spa, and a nightclub. Enjoy a day at the beach kayaking, or relax with beach umbrellas. Enjoy the 2 outdoor pools and perks like free valet parking and free WiFi.
Hard Rock Hotel Riviera Maya - All Inclusive ratings based on 10 Verified Reviews
Review Summary
3.8
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Hard Rock Hotel Riviera Maya - All Inclusive
Everyone (3)Couples (1)Family (6)
5 out of 5
We have a great time.
Posted by Yana on 12 Feb. 2023
Was this review helpful to you?
Comment from Hotel Management
13 Feb. 2023
by jan
Thank you for taking the time to share your comments, we are very happy to know that your stay was very pleasant and appreciate your wonderful comment about the staff and our property.We always find it nice to know that our guests have returned home with great memories of their vacation here at Hard Rock Hotel Riviera Maya and we are very grateful for the time and effort you have put into sharing your personal experience about their amazing stay. Our team looks forward to welcoming you home in the not-too-distant future!Regards,Jan HundrieserGeneral ManagerHard Rock Hotel Riviera Maya
1 out of 5
Posted by Kristi on 30 Dec. 2022
Was this review helpful to you?
Comment from Hotel Management
25 Mar. 2023
by Jan Hundrieser, General Manager
It’s been a pleasure having you here and cannot wait for your next vacation at Hard Rock Hotel Riviera Maya. RegardsJan Hundrieser General ManagerHard Rock Hotel Riviera Maya
2 out of 5
Time share members not only have their private areas (which they don't use) but they are allowed to hold/reserve chairs by pool for half the day with no consequence if they never show up to claim their seat. Seaweed is everywhere unfortunately the beaches very smelly and un-swimmable. Lastly my wife reserved a bonfire for our party to celebrate my 50th bday and it was cancelled last minute by the resort. very disappointing.
Posted by a verified traveller on 10 Aug. 2021
Was this review helpful to you?
Comment from Hotel Management
20 Aug. 2021
by General Manager, Hard Rock Hotel Riviera Maya
Dear Guest,
Thank you so much for sharing your experience with us. Your comments are much appreciated. We offer you our most sincere apologies for have fallen short of your expectations. There are a few points that require our attention and I assure you that we are working diligently to address those areas of opportunity and improve our overall service and therefore the Hard Rock Experience.
5 out of 5
Posted by LyNea on 28 Jul. 2021
Was this review helpful to you?
2 out of 5
This hotel is not worth the price. We stood at hard rock punta Cana and it was so much better
Service here is bad food was average and no one knows English
In order to get a bed by the pool or drinks I are ignored unless u tip
U ask them for something the are annoyed
Posted by a verified traveller on 3 Jul. 2021
Was this review helpful to you?
Comment from Hotel Management
3 Jul. 2021
by Jan Hundrieser
Hello,
I would like to thank you for sharing your opinion with us. This office is aware of your dissatisfaction and on behalf of Hard Rock Hotel Riviera Maya; we offer you our most sincere apologies for having fallen short of your expectations. I will work with the proper departments in order to improve our service.
Cordially,
Jan Hundrieser
General Manager
Hard Rock Hotel Riviera Maya.
4 out of 5
We loved the staff and the excellent service they provided.
Posted by a verified traveller on 5 Dec. 2019
Was this review helpful to you?
Comment from Hotel Management
6 Dec. 2019
by Jan Hundrieser
Hello,
Thank you for share your kind comments with us, we are so happy to know we met your expectations.
We look forward to welcoming you very soon!
Kind regards.
Jan Hundrieser
General Manager
Hard Rock Hotel Riviera Maya.
5 out of 5
This resort was beyond my expectations! The staff was super helpful and very friendly ! From the minute we walked through to the lobby someone was able to assist us w out every need right away. Anything you needed was just a phone call away and minutes later someone was at your door. Leticia at the front desk was very kind and checked us in. Ellis worked w vacation planners at the resort and was super helpful as far as explaining which excursions to do and how the resort credits work. Some of the waiters just to name a few... Antonio, Joshua, Juan and I’m so sorry I know I am missing so many but all the staff from the Ciao and Le Petit Cochen French restaurant were beyond amazing. Not one person was rude or nasty l. The drinks were out of this world and the food omg even better ! When we checked in we had reserved a basic deluxe gold room on the heaven side (adults only) which I was pleasantly surprised to hear Leticia tell me we were upgraded to a platinum sky terrace room where you get your own terrace w Jacuzzi and lounge chairs as well as a regular balcony on the main level w hammock and chairs. The room was beyond beautiful ! There is not enough fantastic things I can say about this resort. I would defiantly be returning in the near future.
Posted by a verified traveller on 22 Sep. 2019
Was this review helpful to you?
Comment from Hotel Management
22 Sep. 2019
by Jan Hundrieser General Manager Hard Rock Hotel Riv
Dear Guest,
Thank you so much for sharing your experience with us. We are happy to know you spent such an amazing time at our resort. Be sure we will notify all our rocking band members about your kind words that encourage us to keep on rocking every day!
It’s been a pleasure having you here and cannot wait for your next vacation at the Hard Rock Hotel Riviera Maya.
Regards,
5 out of 5
Excellent service. The resort was busy with back to school kids and they had a huge Kidz Bop concert going on. They staff took care of you. A small tip will go a long way. They are very friendly and helpful. A great place for a family. We will return.
Posted by a verified traveller on 17 Aug. 2019
Was this review helpful to you?
Comment from Hotel Management
17 Aug. 2019
by Jan
Thank you for sharing your valuable feedback, it is great to know you had an excellent experience with the Kidz Bop concert and we really appreciate your kind words, it has been great to have you here and look forward to pamper you again in the near future.
Kind Regards,
Jan Hundrieser
General Manager
Hard Rock Hotel Riviera Maya
5 out of 5
Beautiful resort with excellent food, drinks and staff. Many activities for teenagers. We had a great time!
Posted by Rossanna on 10 Jun. 2019
Was this review helpful to you?
Comment from Hotel Management
11 Jun. 2019
by Jan Hundrieser General Manager Hard Rock Hotel Riv
Hello Rossanna,
Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Riviera Maya; I am thrilled to read your kind words about our food offer and entertainment, but especially your remarks on service quality; it makes all the hard work worth it every second. Make sure that our band members will know about your experience.
Hope that you choose us again as your traveling destination to keep on the good times and memories full of ROCK!!
4 out of 5
Hard Rock - Riviera MAya
Pros:Rooms were great - just a little small. great staff and location. beautiful resort
Cons:RESORT CREDIT ($1,800.00) should be resort credit. basically they call it resort credit, but you actually pay the full price - TOTAL SCAM!!!
Location:Puerto Adventuras is just south and is great - we fished twice out of there and visited dolphins, sea lions and restaurants there - just grab a cab.
great hotel with plenty to do.
BEWARE of RESORT CREDIT - this is a TOTAL SCAM!!!
Posted by fulldeck, from Columbus, oh on 24 Jan. 2018
Was this review helpful to you?
Comment from Hotel Management
26 Jan. 2018
by Jan Hundrieser
Dear rocker!
Thanks for being our guest. We're happy you enjoyed your stay overall, although we wish your experience had been perfect. We never want to disappoint a guest, so please accept our apology. Our entire team hopes you will stay with us again as we'd love to ensure your next visit is excellent. Thanks again.
Best regards,
Jan Hundrieser
General Manager
Hard Rock Hotel Riviera Maya
About the Hard Rock Hotel Riviera Maya - All Inclusive
All land activities, and recreational facilities and equipment included
Snorkeling included
Kayaking included
24-hour room service
Fitness facilities included
Tennis included
Volleyball included
Climbing wall included
Yoga classes/lessons included
Pilates classes/lessons included
Aerobics classes/lessons included
Dancing classes/lessons included
Language classes/lessons included
Bartending classes/lessons included
Cooking classes/lessons included
Onsite live performances included
Theme parties included
Access to onsite clubs included
Childcare not included
Scuba diving excursions not included
Motorized water sports not included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
All meals served buffet-style
Buffet and à la carte dining
Water fitness classes/lessons included
All available beverages included
Scuba diving lessons not included
Onsite entertainment and activities included
Tennis lessons included
Property Features
Hard Rock Hotel Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. At Hard Rock Hotel Riviera Maya - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Puerto Aventuras property.
1264 guestrooms or units
3 levels
9 buildings
9 dining venues
7 bars or lounges
2 coffee shops
Meeting rooms
87823 sq ft of conference space
8159 sq m of conference space
Built in 2013
Nightclub
Deli
Kid's club (free)
Supervised childcare (surcharge)
Childcare (surcharge)
Towels for the beach
Umbrellas for the beach
Conference center
Business facilities
Coffee in lobby
Dry cleaning
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Pool or billiards table
Convenience store
Terrace
Garden
Gift shop
Beauty salon
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Bar by the pool
Swim-up bar
Family Friendly Amenities
On private beach
Number of outdoor pools - 2
Children's pool
Free WiFi
Outdoor tennis courts - 2
Children's club (free)
Grocery/convenience store
Snack bar/deli
Babysitting or childcare (surcharge)
Arcade/game room
Miniature golf on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Property shuttles: Airport shuttle
Parking: Free valet parking and self parking
Room Amenities
Hard Rock Hotel Riviera Maya - All Inclusive offers 1264 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Puerto Aventuras property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.
Private balcony
Sitting area
Jetted tub
In-room dining (24 hours)
Flat-screen television
Satellite channels
Premium channels
Coffee maker
Luxury bedding
Separate shower and tub
Rainfall showerhead
Rollaway beds (free)
Housekeeping (daily)
Hair dryer
Laptop safe
Bathrobes
Slippers
Designer toiletries
Telephone
Iron and ironing board
Blackout drapes
Exterior corridor access
Air conditioning
Ensuite bathroom
Connecting rooms available
Wardrobe or closet
Food & Drink
The Market - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Pizzeto - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Frida - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Zen - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 50
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Sauna in spa
Spa tub in spa
Hot springs/mineral springs in spa
Massages
Minimum age to access spa is 16
Hot stone massage
Deep tissue massage
Steam room in spa
Reflexology
Sports massage
Detoxification wrap
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at 5:30 AM
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Hard Rock Hotel Riviera Maya - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Free rollaway/extra beds!
Pet Policy
Pets: USD 150 per pet, per stay
Only dogs and cats are allowed
Maximum 2 (weight limit: 40 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.
Service animals not allowed
Pets Allowed-Specific Rooms Only
Debit cards
Staffed front desk
Smoke detector
Pets cannot be left unattended
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is not available to guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
No gap period between guest stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of Safe Travels (WTTC - Global)
Guest accommodation is sealed after cleaning
Electrostatic spray is used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities onsite
Property follows sanitization practices of Ecolab (3rd party expert - Global)
Mobile key entry is not available
Food service has been amended for enhanced safety
Property follows sanitization practices of COVID-19 Guidelines (CDC)
Onsite COVID-19 testing (PCR) is available
Reservations are required for onsite COVID-19 testing
Property does not require health documentation at check-in
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: USD 68 per person (roundtrip)
Pet fee: USD 150 per pet, per stay
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
All Inclusive Hard Rock Hotel Riviera Maya
Hard Rock Hotel All Inclusive Riviera Maya
Hard Rock Hotel Maya
Hard Rock Hotel Maya Riviera
Hard Rock Hotel Riviera
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras
Hard Rock Riviera Maya
Hard Rock Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya All Inclusive Solidaridad
Hard Rock Hotel Riviera Maya Solidaridad
Hard Rock Riviera Maya Inclus
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya - All Inclusive Puerto Aventuras
You should know
Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
There was an error importing /Puerto-Aventuras-Hotels-Hard-Rock-Hotel-Riviera-Maya---All-Inclusive.h447258-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.ca/Puerto-Aventuras-Hotels-Hard-Rock-Hotel-Riviera-Maya---All-Inclusive.h447258-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
