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4.1 out of 5

"Amazing beautiful property amazing food amazing people work here so helpful and friendly Beautiful beach great shows what else can i say I will come ... " More

By a verified traveller on Thu 17 Aug 2023

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Hotel Description

4.5-star luxury resort near Maroma Beach, connected to a shopping center

Beachside getaway

You'll find Maroma Beach and Playa Paraiso Golf Course within a 15-minute walk of this Playa del Carmen resort. Puerto Morelos Reef and Ojo de Agua Beach are within 12 miles (20 km).

All-inclusive

This smoke-free resort features a golf course, a full-service spa, and a nightclub. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

Premium Room (PROMO)

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Premium Room, Poolside

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Last Room Available

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Premium Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Last Room Available

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Premium Room (PROMO)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Iberostar Paraíso del Mar - All Inclusive ratings based on 30 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Iberostar Paraíso del Mar - All Inclusive

Everyone (8) Couples (7) Family (15)
5 out of 5
Amazing beautiful property amazing food amazing people work here so helpful and friendly Beautiful beach great shows what else can i say I will come back

Posted by on 17 Aug. 2023

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5 out of 5
Great experience. Many dining options and activities.

Posted by on 15 Jul. 2023

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5 out of 5
Enjoyed a restful and fun vacation with my kids who are teens. Loved how we could start the day at the beach, go to pool after lunch and then end at the beach. There's so much food ALL the time, even late night for teens and the food was delicious (lots of healthy and not so healthy options). Area was so relaxing, plenty of beach chairs, no need to get up early or reserve. Rooms were perfect size and very clean. Highly recommend!

Posted by on 8 Jul. 2023

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4 out of 5
The grounds and wildlife were beautiful. Very environmentally friendly. Went as a girls trip. All 4 of us had no complaints. The staff was so friendly and helpful. The part of the resort we stayed in was a little dated but that doesnt bother me. If you are looking for new and updated, might not be for you. We had an issue with our shower they addressed within minutes. My sister had a leak coming from her ceiling, also addressed within minutes. I thought there were plenty of food and drink options. If you want room service, upgrade from DelMar. I'd definitely go back.

Posted by on 1 May 2023

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5 out of 5
Ambiance,very polite - attentive staff, both restaurants near the beach( trattoria,Mexican) and breakfast buffets are awesome.. all the bars 👍👌

Posted by , from union on 21 Mar. 2023

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4 out of 5
Los trabajadores son muy amables y cervisiales

Posted by on 13 Aug. 2022

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5 out of 5

Posted by on 10 Aug. 2022

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5 out of 5
I liked the little shopping plaza and the included taco shop and club that was in the plaza

Posted by on 11 Jul. 2022

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3 out of 5
The room was spacious, that was a plus. No coffee maker and iron which are basic things you get in the worst hotels in USA. We were offered to upgrade to the next better hotel for $70 a night, there we were able to have access air conditioned restaurants. Rooms had coffe maker and iron. The check in too long, trying to get a reservation to sit down restaurants was a hassled. The property too big, quality of drinks and food mediocre. I was double charged for the upgrade, called hotel, I was told they can only review this via email, I yet have to hear from them since June 19. I had to dispute charge with my bank, that is not right to double charge guests. I been to better hotels in the area. Would stay here again or recommend.

Posted by on 3 Jul. 2022

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4 out of 5
Evening entertainment options were not great.

Posted by on 1 Jul. 2022

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All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All onsite activities, and facilities and equipment included

Property Features

Iberostar Paraíso del Mar - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Enjoy a summer holiday at Iberostar Paraíso del Mar - All Inclusive, where you can work on your swing at the golf course or spend a pampering afternoon at the full-service spa. There are 12 restaurants and 3 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive resort also offers a complimentary children's club, an outdoor pool, and a children's pool. Self parking and valet parking are free. This 4.5-star Playa del Carmen resort is smoke free.

  • 388 guestrooms or units
  • 3 levels
  • 12 dining venues
  • 4 bars or lounges
  • 3 coffee shops
  • Meeting rooms
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Beauty salon
  • ATM
  • Onsite shopping
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Iberostar Paraíso del Mar - All Inclusive offers 388 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Playa del Carmen resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony
  • Stocked minibar (free)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

El Mercado - This buffet restaurant specializes in international cuisine and serves dinner and light fare.

El Rodizio - This restaurant specializes in Brazilian cuisine and serves dinner only. Reservations are required. Open daily.

La Dorada - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.

El Faro - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

El Kiosko - This buffet restaurant serves lunch only. Open daily.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 25
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Hot springs/mineral springs in spa
  • Massages
  • Minimum age to access spa is 18
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Reflexology
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 15 years old. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. The property is professionally cleaned. Cashless payment methods are available for all transactions.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Children stay free
  • Number of children who can stay free - 2
  • Debit cards
  • Staffed front desk
  • Children stay free 2
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Food service has been amended for enhanced safety
  • Onsite COVID-19 testing (PCR) is available
  • Onsite COVID-19 testing (Antigen) is available
  • Reservations are required for onsite COVID-19 testing

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Iberostar Paraiso Mar
  • Iberostar Paraiso Mar All Inclusive
  • Iberostar Paraiso Mar All Inclusive Playa del Carmen
  • Iberostar Paraiso Mar Playa del Carmen
  • Mar Paraiso
  • Paraiso Mar
  • Iberostar Paraiso Mar All Inclusive All-inclusive property
  • Iberostar Paraiso Inclusive l

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.