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4.6 out of 5

"Very friendly, professional and knowledgable staff! " More

By a verified traveller on Sat 15 Jul 2023

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Hotel Description

4.5-star beachfront property near Maroma Beach

Beachfront retreat

Within a 15-minute walk of the property, you'll find Maroma Beach and Playa Paraiso Golf Course. Puerto Morelos Reef and Ojo de Agua Beach are within 12 miles (20 km).

All-inclusive

This all-inclusive property features a golf course, free water park access, and a full-service spa. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Enjoy the 8 outdoor pools and free perks like buffet breakfast and valet parking.

Junior Suite (Promo)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Accessible

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Junior Suite (Promo)

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Junior Suite, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Poolside

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Poolside

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Iberostar Selection Paraíso Maya Suites - All Inclusive ratings based on 22 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Iberostar Selection Paraíso Maya Suites - All Inclusive

Everyone (8) Couples (4) Family (9)
5 out of 5
Very friendly, professional and knowledgable staff!

Posted by on 15 Jul. 2023

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5 out of 5
Beautiful place. loved all the food, staff was all so friendly. Didnt like the cold pool waters, and an aweful lot of walking. very easy to get lost on the property.

Posted by on 14 Feb. 2022

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4 out of 5

Posted by on 22 Dec. 2021

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3 out of 5
Some of what made this property initially appeal to me ended up being what I most disliked about it. First for the positive: very helpful staff, very clean and many, many options including golf, shotgun shooting, cigar lounges and sports bars. The negative: Way too large. Unless you like to do a ton of walking, avoid this property. The staff at the restaurants were quite helpful and professional, however the food was for the most part, average at best. Drinks were initially fairly watered down, but tip the bartender and the drinks were much better. House wine is awful and to get a better wine you had to pay a large up-charge per bottle. The beach was clean and beautiful but it was so far from most guest rooms. The nightly entertainment was quite good but located far from the guest rooms. My family and I enjoyed our stay but if you are looking for something intimate and walkable, this is not the place for you. In the hotel's defense, there were golf carts available for staff to shuttle you around but it became tiring relying on staff to take you from place to place. Great place for many but just too large for some others.

Posted by on 4 Dec. 2021

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4 out of 5
Even though the property is short staffed due to Covid, most of the amenities were open. Most of the staff was very helpful and friendly. The food was very good. We (2 adults and 2 children -7 & 10) had fun and enjoyed our stay.

Posted by on 15 Oct. 2021

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5 out of 5
The property was absolutely stunning. Very well kept, Very clean and most importantly safety measures are strictly enforced due to Covid. I highly recommend this property

Posted by on 8 Sep. 2021

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5 out of 5
The Iberostar was gorgeous and very clean! I was so impressed with staff and how they handled the Covid precautions. Iberostar deserves an A ….exceptional!

Posted by on 14 Aug. 2021

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5 out of 5

Posted by on 12 Jul. 2021

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5 out of 5
Staff was terrific

Posted by on 20 May 2021

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5 out of 5
The hotel was great everyone was very friendly from the cleaning ladies the workers, bartenders, servers, pool staff. The staff is constantly cleaning to keep the facilities clean especially during covid. big shoutout to Zitlali she was very friendly and always had an upbeat attitude!!! The bartender in the main lobby bar making the margaritas was great forgot his name!!! The shows in the evening were great the staff puts so much effort into them. my favorite restaurants would have to be the steakhouse ,Japanese, and Mexican. Some of the facilities were closed but that’s understandable due to covid. I was just happy to get away and get great service. Have been to Mexico 7 times and it never disappoints!!!!! Will be returning to iberostar again.

Posted by on 8 Nov. 2020

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About the Iberostar Selection Paraiso Maya All Inclusive

Location Chetumal Puerto Juárez, Km. 309, Playa del Carmen, QROO 77710

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • Snorkeling excursions not included
  • Motorized water sports not included
  • Buffet and à la carte dining
  • Minibar beverages - restrictions apply

Property Features

Iberostar Selection Paraíso Maya Suites - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at Iberostar Selection Paraíso Maya Suites - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 8 outdoor swimming pools, and enjoy a treatment at the full-service spa. Free breakfast is served daily. There are 20 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 8 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available. This 4.5-star Playa del Carmen property is smoke free.

  • 434 guestrooms or units
  • 3 levels
  • 20 dining venues
  • 8 bars or lounges
  • 2 coffee shops
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool

Family Friendly Amenities

  • Free water park access
  • Number of outdoor pools - 5
  • Children's pool
  • Lazy river
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • In-room childcare (surcharge)
  • Playground on site
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Iberostar Selection Paraíso Maya Suites - All Inclusive offers 434 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. Televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM.

La Pagoda - This buffet restaurant serves lunch and dinner.

La Marina - This restaurant serves dinner only. Reservations are required. Open daily.

Bistró L'Etoile - This restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.

El Rancho - This steakhouse serves dinner only. Reservations are required. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 25
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Hot springs/mineral springs in spa
  • Massages
  • Minimum age to access spa is 18
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Iberostar Selection Paraíso Maya Suites - All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. The property is professionally cleaned. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • No cribs (infant beds) available
  • Children stay free
  • Service animals not allowed
  • Number of children who can stay free - 2
  • Debit cards
  • Staffed front desk
  • Children stay free 2
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Iberostar Paraiso Maya
  • Iberostar Maya Paraiso
  • Iberostar Paraiso Maya
  • Iberostar Paraiso Maya All Inclusive
  • Iberostar Paraiso Maya All Inclusive Playa del Carmen
  • Iberostar Paraiso Maya Playa del Carmen
  • Maya Iberostar
  • Paraiso Maya
  • Iberostar Paraiso Maya Hotel Playa Paraiso
  • Iberostar Paraiso Maya Playa Paraiso, Riviera Maya, Mexico
  • Iberostar Riviera Maya
  • Iberostar Paraiso Maya All Inclusive All-inclusive property
  • Iberostar Selection Paraíso Maya All Inclusive Playa del Carmen
  • Iberostar Selection Paraiso Maya All Inclusive Playa del Carmen
  • Iberostar Paraiso Maya All Inclusive
  • Iberostar Selection Paraíso Maya All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.