Kore Tulum Retreat and Spa Resort - Adults Only

4.5 star property
4.5-star adults-only resort near Tulum National Park

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Reviews
8.0

Very good

Popular amenities

  • Hot tubHot tubHot tub
  • PoolPoolPool
  • SpaSpaSpa
  • Breakfast includedBreakfast includedBreakfast included
  • LaundryLaundryLaundry
  • Free WiFiFree WiFiFree WiFi

Room options

Suite, Jetted Tub, Garden View

  • 60 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Room, Hot Tub, Garden View

  • 60 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

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Kore Tulum Retreat and Spa Resort - Adults Only Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 476 out of 1007 reviews" "
Rating 8 - Good. 249 out of 1007 reviews" "
Rating 6 - Okay. 127 out of 1007 reviews" "
Rating 4 - Poor. 67 out of 1007 reviews" "
Rating 2 - Terrible. 88 out of 1007 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Natascha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

2/10 Terrible

Daniel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We pay extras money for the room have bathtub…you can’t even use it. Water is dripping in to the tub and not even hot…end up we have to use champagne bucket to carry water from the shower to fill up the tub. How terrible is that. Shower water even keep same temperature…minute cold next minute is hot burn. On hotel website said that few restaurants open on this property…is only one open and the food is so bad. Very dry and low quality. I always have mimosas with my breakfast when on vacation and they said no service wine till 11am. On grapes fruit tray have “maggots” I did call the manager to show him…I forgot to bring my phone to take pictures and post it here. I travel a lot I don’t complain unless very bad and terrible. The owner need to fix the water problem. Restaurant need to do better. All the staff is need and friendly. The room is clean.
Stayed 2 nights in Jan 2024

6/10 Okay

Olivia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property has nice landscaping, pretty buildings, is quiet, and with a good ocean view. The main issue is water and amenities. The water pressure is low, sometimes comes out brown, almost always the wrong temperature. It made for uncomfortable showers and no jacuzzi in the room or spa as advertised because of the dysfinctional water. The amenities were inconsistent ... Things like did we get water in our rooms, shampoo, syrup for pancakes... For some reason these little things just were not consistently available. And the food was just average, pretty bland, but adequate portions.
Stayed 5 nights in Jan 2024

2/10 Terrible

noelvin

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst hotel I have ever stayed, the staff was very rude and unkind
Stayed 5 nights in Jan 2024

10/10 Excellent

Farheen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and well maintained. I appreciated the tropical forest feel of the grounds.
Stayed 7 nights in Dec 2023

8/10 Good

Florentino

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and relaxing.

2/10 Terrible

Iris

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

4/10 Poor

Kimberly

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst resort! Unfriendly staff AND they stole credit/ debit cards from our room.
Stayed 4 nights in Nov 2023

4/10 Poor

ZENAIDA

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Management was not accommodating. A member of our group lost the resort bracelet in the pool and she was charged 100.00. She only got her money back because her roof was leaking badly and she had to switch rooms. 5 out of the 10 bracelets came off and we reported the issue but they still felt it was our fault. She was following a protocol and that was the only word that came out of her mouth.
Stayed 4 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location, helpful staff
Stayed 1 night in Oct 2023