4.1 out of 5

"One of the beds mattresses and pillows smell like death even after they came in and change the sheets so they need to replace some pillows " More

By a verified traveller on Mon 03 Sep 2018

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Hotel Description

4-star beachfront property with 4 outdoor pools

Beachside getaway

Within 3 miles (5 km) of this Puerto Morelos property, you'll find Crococun Zoo and Ojo de Agua Beach. Puerto Morelos Town Square and San Jose Catholic Parish are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and 9 restaurants. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

Free Internet, sofa beds

Featuring conveniences like sofa beds and coffee/tea makers, the 591 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with satellite channels. Free minibar items, furnished balconies, and room service are also available.

Junior Suite, Balcony, Garden View

Bed Count 2 Full Beds Maximum Occupancy 5 Max
C$215 per night

Privilege Junior Suite Ocean View

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Privilege Junior Suite Garden Jetted Tub

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Daisy Junior Suite Familiar

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Junior Suite, Balcony, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Daisy Junior Suite Familiar Sea View

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Ocean Coral & Turquesa - All Inclusive ratings based on 115 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Ocean Coral & Turquesa - All Inclusive

Everyone (38) Family (2)
4 out of 5
My wife and I just got back after spending 4 nights and 5 days from this hotel. We are both feeling sad now as we have to get back to reality. The overall look of the hotel is nice, it is more of a traditional look but it has some nice contrast of colours to keep it hip. The staff are friendly and genuinely nice even if tips aren’t given. To our surprise the food was good despite reading reviews about it being subpar considering we find ourselves foodies. Try not to eat in the Japanese restaurant, the entertainment was great as they serve you teppanyaki style dinner but the sushi was bland and not fresh, the shrimp,chicken and Vegs were okay. The beef though is super salty. All the other restaurants are good. Blue moon is good and the buffet is good. The drinks keep on coming. Some of the reviews said the drinks were watered down, I would say keep on ordering as you will still get drunk to matter what. Also make friends with the bartenders / servers and tip accordingly,this way they will make sure you always have a drink in your hand. Cleanliness of the room is great. Room service good. This vacation is overall a great experience for the both of us. We will definitely be back and hoping to try out the other properties for this company. We are already suggesting to our families that we book a trip sometime next year. Pros: good food, good drinks, good service. Cons: Needs more entertainment, more live bands would be nice, a bowling lane, a movie thetre and a casino etc.

Posted by , from SURREY, BC on 10 Jul. 2018

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Comment from Hotel Management

12 Jul. 2018 by asist dir

It was truly an honor to have you as our guest at Ocean Coral & Turquesa. We are glad to know that overall, you had a great experience at our resort while enjoying our facilities and the friendliness of our staff. Thank you for your preference and for taking the time to share your feedback on this site. We hope to have another opportunity to host you again in the future. Warm regards, The Ocean Coral & Turquesa Management

4 out of 5

Posted by on 11 May 2019

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Comment from Hotel Management

14 May 2019 by asist dir

thank you

5 out of 5
Overall it was a great experience. Staff was very friendly and very quick to help when i had questions. Food was good and resort was clean. Only thing I disliked was trying to be sold, or not sold (just have to watch a presentation) to get this or that. Otherwise LOVED it.

Posted by on 19 Apr. 2019

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Comment from Hotel Management

20 Apr. 2019 by asist dir

Thank you very much for the score and your comment, Warm Regards Ocean Coral and Turquesa.

4 out of 5

Posted by on 15 Apr. 2019

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Comment from Hotel Management

20 Apr. 2019 by asist dir

Thank you very much for the score. Warm Regards Ocean Coral and Turquesa.

5 out of 5
Very accommodating, quite clean, excllent food, very friendly and attentive staff

Posted by on 29 Mar. 2019

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Comment from Hotel Management

30 Mar. 2019 by asist dir

Thank you for your score and your comments.

4 out of 5
Nice hotel, close to beach. Great sandy beach, but for couple day was not cleaned from weeds and we had to go to the next resort to swim. Great specious room, but was leaking during rain time.

Posted by , from ca, us on 29 Jan. 2019

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Comment from Hotel Management

16 Feb. 2019 by asist dir

Thank you very much for the score, Warm Regards Ocean Coral and Turquesa.

5 out of 5

Posted by on 29 Jan. 2019

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Comment from Hotel Management

16 Feb. 2019 by asist dir

Thank you very much for the score, Warm Regards Ocean Coral and Turquesa.

5 out of 5
Hotel location was great - on the beach! Food was awesome - many choices! My children loved Daisy kids club! Nightly entertainment was spectacular - different theme every night, energetic, cool costumes! We'll be back!

Posted by on 22 Jan. 2019

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Comment from Hotel Management

23 Jan. 2019 by asist dir

Thank you very much for choosing our hotel for your past vacation. We are really happy to read that you and your familiy had a wonderful time in our resort. It is rewarding to know that our animacion staff contributed to make your vacation even better. We look forward for your future visit, we will be happy to host your family again. Best Regards, The Ocean Coral & Turquesa Team

4 out of 5
Beach front all inclusive. Beautifully maintained landscape, clean pools, palapas on beach. Several restaurants on site where no reservations are required (except for Asian). Coffee and ice cream shop was a pleasant treat. Rooms were clean and comfortable.

Posted by on 20 Dec. 2018

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Comment from Hotel Management

20 Dec. 2018 by asist dir

Thank you so much for choosing OCT as your hotel of destination in the Riviera Maya. It is great to read that you had such a great time in our resort. We would like to thank you for taking the time to leave your valuable comments on this page. And we look forward to receive you again in our hotel. Best Regards, The Ocean Coral & Turquesa Team

5 out of 5
This was hands down one of the best vacations I’ve had. Everything about this resort was amazing. It’s a LARGE resort that has so much to offer. The restaurants were amazing, the staff was super friendly and helpful, and the rooms were really clean and organized. It’s all u can eat food and drinks, they even have two ice cream bars out by the pool where u can eat ice cream all day. There were a ton of events going on everyday. My favorite was walking out to the stage by the bar and watching complete stranger salsa and sing karaoke together. The vibe was truly amazing. It felt soooo relaxing. I went here for my 24th birthday and I honestly never wanted to leave. Next time I go to Cancun this will definitely be my first pick. They also had room service all night and filled your fridge up everyday with a different verity of drinks. I loved it

Posted by , from Daytona beach on 18 Nov. 2018

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Comment from Hotel Management

19 Nov. 2018 by asist dir

Thank you for having chosen Ocean Coral & Turquesa as the host for your past vacations and for sharing your experience with us. We are thrilled to know we were able to provide you with a great vacation experience, while enjoying our facilities and the great service provided by our staff. Thank you very much for your preference and for your kind comments; we look forward to host you again in the near future. Warm regards, The Ocean Coral & Turquesa Team

About the Ocean Coral & Turquesa - All Inclusive

Location Super manzana 12, Lote 1-05, Puerto Morelos, QROO 77580

All-inclusive Details

  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Windsurfing equipment not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Food and beverage restrictions apply
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Room service during certain hours
  • Onsite live performances included
  • Theme parties included

Property Features

Ocean Coral & Turquesa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Ocean Coral & Turquesa - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis. This 4-star Puerto Morelos property is smoke free.

  • 591 guestrooms or units
  • 3 levels
  • 21 buildings
  • 9 dining venues
  • 5 bars or lounges
  • Built in 2008
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (23.4 km / 14.5 mi)
  • Property shuttles: Shopping center shuttle
  • Parking: Free self parking

Room Amenities

Ocean Coral & Turquesa - All Inclusive offers 591 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Beds feature premium bedding. 32-inch LCD televisions come with satellite channels and pay movies. Bathrooms include shower/tub combinations and hair dryers. This Puerto Morelos property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony (furnished)
  • Pull-out sofa bed
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Blue Moon - This fine-dining restaurant serves dinner only.

Route 66 - This restaurant specializes in American cuisine and serves dinner only.

Ritratto D Italia - This restaurant specializes in Italian cuisine and serves dinner only.

Los Girasoles - This restaurant specializes in Mexican cuisine and serves dinner only.

Room service (during limited hours) is available.

Spa Services

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Steam room in spa
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at 5:30 AM
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Tourism fee: MXN 24.18 per accommodation, per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 800 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ocean Coral Turquesa All Inclusive Puerto Morelos
  • Ocean Coral All Inclusive
  • Ocean Coral Turquesa Puerto Morelos
  • Ocean Coral & Turquesa Hotel Puerto Morelos
  • Ocean Coral & Turquesa Riviera Maya, Mexico - Puerto Morelos

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green / Sustainable Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.