4.5 out of 5

"Very impressed with overall. Clean property, room, pool. Courteous staff, willingness to help. Nice restaurants with good food. Check in was the onl ... " More

By a verified traveller on Wed 10 Jan 2018

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Hotel Description

A luxury stay in Playa del Carmen awaits you at Paradisus Playa del Carmen La Esmeralda All Inclusive. You'll be within a 20-minute walk of Guadalupe Church and 2.1 km (1.3 mi) from 28 de Julio Square. Highlights at this all-inclusive resort include 14 restaurants, 5 outdoor swimming pools, and a full-service spa.

LCD TVs with cable channels are featured in all 512 rooms, and you can enjoy free WiFi, furnished balconies, and iPod docks. Minibars provide free refreshments, and 24-hour room service is also available. Nice touches to enhance your stay include rainfall showerheads and bathrobes, while premium bedding and down comforters invite a good night's rest. DVD players, in-room childcare, and free bottled water are also available.

A day of pampering at YHI Spa can include massages, body wraps, and body scrubs along with aromatherapy and mani/pedis. With 16 bars/lounges and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find umbrellas, and enjoy the onsite free kids' club and fitness center. Other amenities include free WiFi in public areas, an outdoor tennis court, and a spa tub. Each morning free buffet breakfast is offered between 6 AM and 11 AM. There's also the convenience of free self parking.

Attractions within a 15-minute drive of this 4.5-star Playa del Carmen resort include El Camaleon Golf Club and Xcaret Eco Theme Park.

Paradisus Playa del Carmen La Esmeralda All Inclusive ratings based on 19 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
2 out of 5

Disappointed

We were looking forward to this trip heard nice things about the hotel, the beach is horrible seaweed and rocky right next to public beach not able to walk on beach! The air conditioner was not working well in our room and the beds are horrible ( I have never experienced anything like this). The staff was very nice and accommodating. I do have to say I did have the best massage ever if having one request Joanne. Otherwise I don't think I would recommend this hotel Melia has better properties.

Posted by , from Chicago on 2 Apr 2018

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5 out of 5

Very nice property, excellent helpful staff,

Very impressed with overall. Clean property, room, pool. Courteous staff, willingness to help. Nice restaurants with good food. Check in was the only process where we had glitches.

Posted by on 10 Jan 2018

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4 out of 5

Beautiful resort perfect for families

We had a fabulous time at the Paradisus! This is our 2nd time at the resort. The 1st time was in 2014 and we were at the adults only side at La Perla Royal Service. This a beautiful resort although I am beginning to see some signs of wear and tear. This is not a big deal for me as the resort is still beautifully designed with a lot thought for the natural environment. Our room was very nice and does not look dated. Service was excellent for the most part. The food at the buffet was just ok. You have to eat at the restaurants for dinner to experience truly fabulous food (Vento, Bana, Mole). We arrived on Halloween and they had fun events for the kids. The resort also had a bunch of cultural events for the Day of the Dead which is celebrated in Mexico. I really appreciated that. Every night they have some sort of entertainment but we almost always missed them because we were having dinner while the shows were going on. The beach is beautiful - thankfully they did not have a seaweed problem while we were there. However, some parts of the beach are rocky. This resort does not have the best beach in Playa Del carmen but it's not the worst either. Overall, we always have a great and relaxing time at this resort and hate the day we have to leave!

Posted by , from Los Angeles on 5 Nov 2017

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5 out of 5

Great place, I would go again.

The place was great. The people and staff were friendly and courteous. Food was good and plentiful. Drinks too.

Posted by on 7 Jul 2017

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5 out of 5

The best resort yet.

Id definately recommend this hotel. It was clean, food was good and the staff make you feel as if you are home. Tips: make reservations with the restaurants you want to visit prior to your trip via email. I highly recommend Mole and Bana.

Posted by , from chicago on 27 Jun 2017

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3 out of 5

Family Concierge service was not great

Pros: Pool food beach
Cons: Get more butler as they seem to be too busy
Paying extra for family concierge was only worth for the pool and the olio restaurant, as the butler we were assigned to was not where to be found and I spoke to her once. I saw other families receive better butler service then we did.

Posted by , from Boston on 27 Jun 2017

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5 out of 5

Great all-inclusive resort

Hotel was great - staff very kind and helpful. Everyone speaks English. No one looks for a tip, but are happy if you give one. Rooms kept clean constantly, mini bar with snacks/drinks constantly stocked (which is included and great for the kids). Probably the best part is every restaurant- whether reservation or buffet- was excellent. Pool very clean and good kid slides. Whether at pool or on beach they always are around to ask if you want food or drink. Kid zone provides games and babysitting which is included. Beach area is a little small but not too crowded. Overall we were very pleased and I don't really have anything negative to say. Would definitely recommend to anyone going to Cancun/Playa del Carmen.

Posted by , from new orleans on 2 Jun 2017

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5 out of 5

great time at Playa

This resort is very good, We had a great time, restaurants are very good, the service is excellent. Rooms are beautiful. The beach is beautiful too. Some sea weed , but they are cleaning it every day. Overall 5 stars.

Posted by , from Miami on 15 Nov 2015

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5 out of 5

Premium hotel

Best vacation we had in years! The staff is super attentive. Premier service. Food was way too good! Everyone knew us by our names. I went with a one month old baby and everyone took extra care of us because of him. I highly recomend this hotel. I give it 10 diamonds!

Posted by , from new jersey on 7 Sep 2015

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5 out of 5

Great For Adults and Kids

This place has it all in one spot or you can walk to the shops less than a mile. Location, location, location....   Place is clean and food is great!!!    The swimming pool was always clean and my children had a blast in the kids pool.   It's a must stay.

Posted by , from Houston, TX on 5 Jul 2013

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About the Paradisus Playa del Carmen La Esmeralda All Inclusive

Location 5th Av., Playa del Carmen, Playa del Carmen, QROO 77710

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.

Land activities

  • Climbing wall
  • Tennis

Lessons/classes/games
  • Bartending
  • Cooking
  • Dancing
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Premium food items
  • Bottled wine
  • Room service
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services

Property Features

Paradisus Playa del Carmen La Esmeralda All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Paradisus Playa del Carmen La Esmeralda All Inclusive offers its guests a full-service spa, 5 outdoor swimming pools, an outdoor tennis court, and a spa tub. There are 14 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 4 swim-up bars and 16 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces. Business amenities include a business center and meeting rooms. Event space at this resort measures 25000 square feet (2323 square meters) and includes a conference center. A children's pool, a fitness center, and a sauna are also featured at the luxury Paradisus Playa del Carmen La Esmeralda All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen resort.

  • 512 guestrooms or units
  • 3 levels
  • 8 buildings
  • 14 dining venues
  • 4 swim-up bars
  • 16 bars or lounges
  • 14 conference rooms
  • 25000 sq ft of conference space
  • 2323 sq m of conference space
  • Built in 2011
  • Buffet breakfast (free)
  • Bar on the beach
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 5
  • Free WiFi
  • Children's pool
  • Supervised childcare/activities (free)
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (53.2 km / 33 mi)
  • Parking: Free self parking

Room Amenities

Paradisus Playa del Carmen La Esmeralda All Inclusive offers 512 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to furnished balconies. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 40-inch LCD televisions come with cable channels and pay movies. Bathrooms include rainfall showerheads, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include free minibar items and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • DVD player
  • Egyptian cotton linens
  • Down blanket
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 11 AM.

Paradisus Playa del Carmen La Esmeralda All Inclusive has 14 restaurants on site.

24-hour room service is available.

Spa Services

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 14
  • Minimum age to access spa is 18
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • No pets allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • An early check-in fee will be charged
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Special Offer

Book a stay in a "Family Concierge" or "Royal Service" room category and the surcharge for room service will be waived.


Must book a qualifying room to receive benefits. Full details at check-in. Offer subject to availability. The surcharge for delivery service will be waived for these rooms; other charges may still apply. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Extra Amenities

Book a stay in any room or rate category and receive access to Don Julio Corner tequila tasting (surcharge), Mexican romantic dinners (surcharge), and Moet & Chandon Corner sparkling wine tasting (surcharge).


Full details at check-in.

Kids Stay and Eat Free
Book a stay in any room or rate category from now - December 22, 2018, for travel May 1, 2018 - December 22, 2018, and up to 2 children age 12 and younger stay and eat free when registered in the same room.


Full details available at check-in. Free stay reflected in rate at time of booking. Maximum 2 children per room. No refunds for any unused portion of package. Offer is not valid with groups/conventions. Offer is combinable with all discount promotions. Blackout dates: July 08 – August 19, 2018. Other restrictions may apply.

Family Concierge Suite Benefits

Book a stay in a "Family Concierge" suite and receive family-oriented details including child-sized amenities; private swimming pool and beach area with concierge service; special amenities for children in the Suites including bathrobes and slippers; turndown service with milk and cookies; personalized mini-bar with drinks and snacks for children; "welcome" beach kit for children from Paradisus; certified butler service with contact through instant messaging; packing and unpacking services coordinated by stewardship (subject to availability); access to YHI Spa water ritual; personalized pillow menu; personalized nightly turndown service; special aromatherapy menu in the room (surcharge); access to Family Concierge private heated pool with a swim-up bar and Bali beds; and private beach access with beach butler service area.


Must book a "Family Concierge 1 Bedroom Master Suite", "Family Concierge 1 Bedroom Master Suite Swim Up", "Family Concierge 1 Bedroom Suite Swim up", or "Family Concierge Junior Suite" to receive benefits. Full details at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Kids Stay and Eat Free
Book a stay in any room or rate category from now-December 22, 2019, for travel May 1-December 22, 2019, and up to 2 children age 12 and younger stay and eat free when registered in the same room.


Full details at check-in. Children 12 and younger eat free when ordering from the children’s menu and dining with paying adults ordering from the regular menu. Limited to 2 per room. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Blackout dates: July 8-August 19, 2019. Other restrictions and blackout dates may apply.