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"This resort was a dream! Staff was always so nice and super helpful. Always willing to answer any questions. Food and drinks were great too! I am goin ... " More

By a verified traveller on Sat 16 Apr 2022

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Hotel Description

4-star beachfront property near Quinta Avenida

Beachfront retreat

Your stay at this Playacar property places you within 2 miles (3 km) of Quinta Avenida and Central Square. Nuestra Senora del Carmen Catholic Church is within 2 miles (3 km) and El Camaleón Mayakoba Golf Course is within 9 miles (15 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 10 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Enjoy a meal in one of the 3 coffee shops/cafes and perks like free buffet breakfast and free self parking.

Select Ocean Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Select Superior

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Select Club at Sandos Playacar All Inclusive - Adults Only Area ratings based on 34 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Select Club at Sandos Playacar All Inclusive - Adults Only Area

Everyone (17) Couples (8) Family (5)
5 out of 5

Posted by on 10 Aug. 2023

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Comment from Hotel Management

17 Aug. 2023 by Ilse Jordan (Web Relations)

Estimado Huésped, Muchas gracias por darnos la oportunidad de darle la bienvenida en nuestro pequeño paraíso.Esperaremos ansiosos su regreso!!!Ilse Jordan, Web RelationsSandos Playacar

5 out of 5
This resort was a dream! Staff was always so nice and super helpful. Always willing to answer any questions. Food and drinks were great too! I am going to go back in the summer with the kids.

Posted by on 16 Apr. 2022

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Comment from Hotel Management

18 Apr. 2022 by Giovanna Barbieri - Quality Manager

Dear Vivian. Thank you for your valuable and kind comments, we are glad to read that you've had a wonderful experience. Regards.

4 out of 5
Food was cold most of the time

Posted by on 10 Mar. 2022

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Comment from Hotel Management

11 Mar. 2022 by Giovanna Barbieri - Quality Manager

Dear Judith, Thank you for your evaluation, we will consider your comments with the intention to improve our food selection in all the restaurants and be able to offer more pleasant experiences to our guests. Regards.

4 out of 5

Posted by on 21 Oct. 2021

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3 out of 5
I was a little disappointed with my stay. I’ve done all inclusive before and this didn’t compare. First checking took over 45 minutes because of some confusion about how many bands come with a room which is apparently only 1 so we had to pay 400 extra for 1 person. My friend wanted to get an extra room and was told there was only rooms available in the kids side but later when we asked to be moved because they put 4 people in a one bed room, we were immediately moved to another available room. Our bracelets did not work after going back to the desk twice. They had to send someone. You can’t eat by the pool. No servers to bring drinks. You gotta walk to one of the bars and they only have 1 bartender at each so there is a long line. The pool closes at 8 and although we were told the beach is still open we kept getting told to leave. It’s an adults only part, shouldn’t we have adult curfew? The positive is that the staff was friendly. The place was well kept. Covid testing was easy. This is probably better for families than an adult group of friends.

Posted by on 21 Oct. 2021

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Comment from Hotel Management

25 Oct. 2021 by Giovanna Barbieri - Quality Manager

Dear Francesca, We are sorry for the inconvenience you've had during your stay and the issues with the reception, we will review the situation to make sure it will not happen again. Thank you for your valuable comments, we will consider them with the intention to improve and offer better experiences to our gusts. Regards.

2 out of 5
While at the resort no one answers at the front desk. Once home we have tried to reach the hotel, because my husband left his backpack and no one answers. When we arrived we were immediately met by a sales person for their royal elite club. He signed us up for a 8am sales pitch. I did say idk when i would wake up. They called are room at 7:30 am waking us up on our first morning of our vacation. They called a total of 4 more times. We were eating our breakfast in a large buffet area and the saleman sought us out and came up to us asking why we didnt go to the sale pitch. THERE IS NO GUEST SERVICES - because they are the sales people and if you choose no then they are not nice to you and will not help you. We had an issue with our Covid test and once again it is the excursion people you deal with, and they are not informed. He was not at his desk when we arrived to scan the QR code for the form for test. He had excuse of transportation. Long story short our appt was 2:30 and the place closes at 2:30 so we missed it. I was stressed because that left us getting the test the day before departure. The staff told me that will be close you might not get result in time. Luckily, we spoke to an American couple the next day, that knew that the test results come back maximum 24 hours. If only the staff was informed, I would have not lost a night of sleep worrying about getting the results in time. Nonsales staff are very friendly. Show is great

Posted by , from Auburn on 24 Aug. 2021

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Comment from Hotel Management

25 Aug. 2021 by Giovanna Barbieri - Quality Manager

Dear Michael, We are sorry to read about the inconvenience you've had while at the resort. As written you in another review, please contact me to give the proper follow up and send you home your backpack. We will consider your observations and comments with the intention to improve the issues you are mentionning. My email address is qualitymanagement.mx@sandos.com

4 out of 5
It was nice but it said adults only and I saw kids and shared the buffet and restaurants with them

Posted by on 11 Aug. 2021

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Comment from Hotel Management

11 Aug. 2021 by Giovanna Barbieri - Quality Manager

Dear guest, The resort has different sections, family adults and vacational mmembers and each one had a different pool and bars. Thank you for yoour evaluation we hope that you've had a pleasant stay at the resort. Regards.

2 out of 5

Posted by on 5 Jul. 2021

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Comment from Hotel Management

16 Jul. 2021 by Giovanna Barbieri - Quality Manager

Dear guest, We regret to see that you've had a poor impression of the resort. We would have liked to read about your experince in order to improve our service and facilities. Regards.

5 out of 5
We had a memorable time at Sandos. The staff was great!

Posted by on 28 Jun. 2021

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Comment from Hotel Management

28 Jun. 2021 by Giovanna Barbieri - Quality Manager

Dear guest, Thank you for your comments, it is a pleasure to read that you've had a wonderful experience. We hope to serve you again in the future. Regards.

5 out of 5
This was my second stay at this hotel. It is still my favorite hotel in Mexico. The staff are all friendly and hardworking. Yessi and Cipri provide great drink service by the pool. The bartenders at the beach bar and at the adults only pool bar make delicious drinks. My favorite place in the entire resort is The Premium Bar. Between the bartenders and the snacks, I think it has a cool vibe. I received a towel animal the last day of my trip. It made my day! I look forward to staying at Sandos Playacar again soon.

Posted by on 20 Jun. 2021

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Comment from Hotel Management

21 Jun. 2021 by Giovanna Barbieri - Quality Manager

Dear Guest, We are very happy to read your comments and to know that you've enjoyed your stay at Sandos Playacar. We will be glad to serve you again in the future. Regards.

About the Sandos Playacar Select Club Adults Only- All inclusive

Location Paseo Xaman-ha Lote 1, Playa del Carmen, QROO 77710

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Snorkeling included
  • Kayaking included
  • Sailing included
  • Surfing/boogie boarding included
  • Windsurfing included
  • 24-hour room service
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Bicycling included
  • Miniature golf included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Cooking classes/lessons included
  • Onsite live performances included
  • Theme parties included
  • Access to onsite clubs included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • All available beverages included
  • Onsite entertainment and activities included

Property Features

Select Club at Sandos Playacar All Inclusive - Adults Only Area is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Select Club at Sandos Playacar All Inclusive - Adults Only Area, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like surfing/body boarding and scuba diving. Free breakfast is served daily. There are 10 restaurants and 3 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers an outdoor pool, a health club, and a spa tub. Self parking is free. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 276 guestrooms or units
  • 3 levels
  • 3 buildings
  • 10 dining venues
  • 6 bars or lounges
  • 3 coffee shops
  • Meeting rooms
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Select Club at Sandos Playacar All Inclusive - Adults Only Area offers 276 accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Plasma televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and bidets. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

Select Club at Sandos Playacar All Inclusive - Adults Only Area has 10 restaurants on site.

Late night fare is available from 24-hour room service.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 22
  • Outdoor treatment areas
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 18
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Steam room in spa
  • Thai massage
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:30 PM

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Select Club at Sandos Playacar All Inclusive - Adults Only Area offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation.

  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Property does not offer onsite COVID-19 testing

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sandos Beach Resort Adults Only-All Inclusive
  • Sandos Playacar Beach Resort Adults Only-All Inclusive
  • Sandos Playacar Beach Resort Select Club All Inclusive
  • Sandos Playacar Beach Select Club Playa del Carmen
  • Sandos Playacar Beach Select Club
  • Sandos Playacar Beach Select Club All Inclusive
  • Sandos Playacar Beach Resort Spa Adults Only All Inclusive
  • Sandos Select Club All Inclusive Adults
  • Sandos Select Club All Inclusive Adults All-inclusive property
  • Sandos Playacar Select Club All Inclusive Adults
  • Sandos Playacar Beach Resort Spa Adults Only All Inclusive
  • Sandos Playacar Beach Resort Select Club All Inclusive
  • Sandos Select Inclusive Adults

You should know

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.