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Hyatt Zilara Riviera Maya - Adults Only - All Inclusive

0-star property
Carretera Federal 387 Chetmal Cancun, Playa del Carmen, QROO 1-855-887-0424
5.0 out of 5
Exceptional!
See all 2 travelocity Reviews

"Loved the activities and shows " More

By a verified traveller on Sat 02 Mar 2024

Points Of Interest

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Hotel Description

4.5-star beachfront property near Tres Rios Ecopark

Beachside getaway

A stay at this Riviera Maya property places you within 6 miles (10 km) of Maroma Beach and 9 miles (15 km) of Quinta Alegría Shopping Mall. Xplor Theme Park and Xcaret Eco Theme Park are within 12 miles (20 km).

All-inclusive

A full-service spa, 4 restaurants, and an outdoor pool are all featured at this all-inclusive property. Relax with a drink at one of the 4 bars/lounges and enjoy free perks like buffet breakfast and valet parking. You'll appreciate the gym, poolside bar, and convenience store.

1 King Bed Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $651* Per night/room 6 May - 7 May

One Bedroom Master Suite King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Tropical View King Swim Out Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean Front Swim Out King Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean Front One Bedroom Master King Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Presidential Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hyatt Zilara Riviera Maya Adults Only All Inclusive ratings based on 2 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hyatt Zilara Riviera Maya Adults Only All Inclusive

Couples (2)
5 out of 5
Loved the activities and shows

Posted by , from MESA on 2 Mar. 2024

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Comment from Hotel Management

27 Mar. 2024 by Gladys / E-concierge

Dear Brittany, We would like to thank you for choosing Hyatt Zilara Riviera Maya as your host. We are delighted to hear you had a pleasant stay with us. We look forward to exceeding your expectations once more on your next visit.

5 out of 5
Enjoyed property when it was Secrets Capri. Hyatt has surpassed the Secrets mark. Food was excellent as was the service. Quite an interesting and international crowd. Many shared that they chose Zalaria because it was part of Hyatt.

Posted by , from Sour Lake on 6 Nov. 2023

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Comment from Hotel Management

6 Nov. 2023 by ABRIL CABRERA- GUEST SERVICE MANAGER

Thank you very much for taking part of your valuable time to share this review.I am pleased to read that you had a spectacular experience at our resort and that we provided a service that met your expectations. Please know that it is always our pleasure to provide the quality and excellence that you deserve.We hope to have the honor of welcoming you back!

About the Hyatt Zilara Riviera Maya - Adults Only - All Inclusive

Location Carretera Federal 387, KM 299, Playa del Carmen, QROO 77710

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • All land activities, and recreational facilities and equipment included
  • 24-hour room service
  • Fitness facilities included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Language classes/lessons included
  • Bartending classes/lessons included
  • Onsite live performances included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • All available beverages included
  • Onsite entertainment and activities included

Property Features

Hyatt Zilara Riviera Maya Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the free beach club on site and cabanas (surcharge) for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hyatt Zilara Riviera Maya Adults Only All Inclusive like an outdoor pool and complimentary bicycles. Free breakfast is available daily. There are 4 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi. This Colonial property also offers a spa tub, a fitness center, and a garden. Limited free parking is available on a first-come, first-served basis. A complete renovation of Hyatt Zilara Riviera Maya Adults Only All Inclusive was completed in December 2022. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

  • 291 guestrooms or units
  • 5 levels
  • 3 buildings
  • 4 dining venues
  • 4 bars or lounges
  • Meeting rooms
  • 6747 sq ft of conference space
  • 627 sq m of conference space
  • Built in 2003
  • Buffet breakfast (free)
  • Karaoke
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Swim-up bar

Internet

Available in all rooms: Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Hyatt Zilara Riviera Maya Adults Only All Inclusive offers 291 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. Cable television is provided. Bathrooms include bathtubs or showers with rainfall showerheads, and hair dryers. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Private balcony or patio
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Luxury bedding
  • Down blanket
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

Capri Grille - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Tempest - This theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

El Comedor - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.

Lola Restaurant - This theme restaurant specializes in Latin American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Late night fare is available from 24-hour room service.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 10
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Guests will receive an email 7 days before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 7 days before arrival with check-in information. Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products. Cashless payment methods are available for all transactions.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Guest will receive an email before arrival 7 days
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive recycling policy

Hotel Names

  • Hyatt Zilara Riviera Maya
  • Secrets Capri Riviera Cancun
  • Secrets Capri Riviera Cancun Optional All Inclusive
  • Secrets Capri Riviera Cancun All Inclusive Adults Only

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.