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"I like that the customer service was excellent Tina was very helpful with helping me out with a early check in this was very helpful being I was drivi
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You'll be within half a mile (1 km) of Arden Fair Mall and 2 miles (3 km) of Cal Expo with a stay here. Cal Expo Race Track and Raging Waters are also within 2 miles (3 km).
Free perks
This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is provided and the front desk is staffed around-the-clock.
Extended Stay America Suites Sacramento Arden Way ratings based on 15 Verified Reviews
Review Summary
3.0
out of 5
3.0 out of 5.0
Room cleanliness3.5 out of 5.0
Service & staff3.5 out of 5.0
Room comfort3.0 out of 5.0
Hotel condition3.0 out of 5.0
Guest reviews for Extended Stay America Suites Sacramento Arden Way
Everyone (8)Couples (4)Family (2)
1 out of 5
Hotel was run down, dirty, bad oders, and shady people all around. Door didn't even shut all the way. We were actually scared to stay there so we canceled our stay and went elsewhere. Worst experience I have ever had at any hotel. Felt like a slum and ridiculously over priced for what it was. I would not pay $20 to stay at this place.
Posted by Na on 5 Sep. 2020
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Comment from Hotel Management
6 Sep. 2020
by Hotel Management
Thank you for choosing to stay with us. We were sorry to read that we did not live up to your expectations. We will share your comments with our department heads so that we can take corrective actions. We value you as our guest and regret the inconvenience caused. We hope to serve you again in the future.
Sincerely,
Hotel Management
2 out of 5
We reserved a smoking room and expected to have an ashtray in the room.. the office said they didn’t have any... Really then when we were leaving we wanted to use the luggage cart. I saw what looked like a maintenance worker with work tools on the cart. I asked the front desk if there is another one to use. He said they only have 1.. he called me and said it wasn’t the maintenance worker who has the cart and whoever has it will bring it to the front desk. Almost 30 min and he never called to say the cart was there and come get it. We couldn’t wait any longer so 3 trips down 3 floors to get our stuff in the car. Other than that incident it was ok...
Posted by Shelley, from Alameda on 13 Mar. 2020
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Comment from Hotel Management
14 Mar. 2020
by Hotel Management
Shelley, thank you for your recent stay at our hotel. We apologize for the difficulty that you experienced with our service and the way that our staff responded to your concerns. We have discussed your comment with our management staff and we have taken the appropriate action to make sure these issues are resolved. We hope that you will give us another chance and stay with us again whenever you visit Sacramento.
Sincerely,
Hotel Management
5 out of 5
I like that the customer service was excellent Tina was very helpful with helping me out with a early check in this was very helpful being I was driving all day I was exhausted, I appreciate her customer service I’d recommend this facility to everyone.
Thank you
Posted by a verified traveller on 9 Nov. 2019
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Comment from Hotel Management
10 Nov. 2019
by Hotel Management
It was a pleasure having you as a guest at Extended Stay America. Thank you for taking the time to highlight the efforts put in by our associates, especially Tina, who made your stay a memorable one. Special thanks on behalf of Tina and others for highlighting their efforts. Thank you once more for being our guest, and we look forward to welcoming you back again soon.
Sincerely,
Hotel Management
5 out of 5
Staff was friendly and profesional. Property clean and modern. Room was incredible. I will he back here soon, outstanding!
Posted by a verified traveller on 16 Oct. 2019
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Comment from Hotel Management
17 Oct. 2019
by Hotel Management
Thank you for sharing your delightful comments with us. We take great pride in providing our guests’ with well-appointed rooms and the best service we possibly can, and it was highly appreciated by us to know you acknowledged these as the factors which made your stay a memorable one. Please revisit Extended Stay America for another outstanding visit.
Sincerely,
Hotel Management
2 out of 5
Check in was 3pm. Rooms not ready & didn't get room til 5pm. Needed to get clean towels from the office. Office had note that said "be back in a few minutes, checking on rooms". Didn't come back for over an hour. Asked elderly housekeeper for clean towels & she said "go to the office". I told her the office was closed & she said "I don't care, you wait". I have pix of the note on the door & a pix of the elderly housekeeper. Could not regulate room temp as the remote was not set properly. Homeless people sleeping & loitering all over the property.
Posted by a verified traveller on 24 Sep. 2019
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Comment from Hotel Management
24 Sep. 2019
by Hotel Management
Thank you for posting a review of your stay. We apologize for the poor service you received from our associates. We have shared your concerns with our staff to remind them our main goal is to provide outstanding customer care to our guests. We also regret the inconvenience you had due to the HVAC unit in your room. We hope you will consider giving us a second chance the next time you are in Sacramento.
Sincerely,
Hotel Management
4 out of 5
very comfortable, feels like living in a studio apartment
Posted by a verified traveller on 8 Sep. 2019
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Comment from Hotel Management
9 Sep. 2019
by Hotel Management
Thank you for choosing Extended Stay America and sharing your experience. We're so glad you enjoyed your suite offering apartment-style living with lots of room to relax, and many extras that make traveling easy. Thanks once more for the nice review. Please come and see us again!
Sincerely,
Hotel Management
5 out of 5
The only downside to the property was that there were quite a few homeless people hanging around the area. Other than that, it was fairly nice.
Posted by a verified traveller on 11 Aug. 2019
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Comment from Hotel Management
12 Aug. 2019
by Hotel Management
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes incidents as such detract the experience from being a pleasant one. We regret the inconvenience caused, and please consider staying with us again for a much-improved stay the next time your travels bring you this way.
Sincerely,
Hotel Management
2 out of 5
Couldnt get no pot or pan at front desk after talking 2 nite worker..
Posted by a verified traveller on 9 Dec. 2018
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Comment from Hotel Management
12 Dec. 2018
by Hotel Management
Please accept our sincere apologies for not providing the attentive service you should have received. There is no excuse for the lack of responsiveness and we are terribly disappointed in our performance. Regardless, you should have received better service from us, and we will be using your comments to make improvements. We truly hope you will give us another chance to prove we are committed to providing outstanding guest service.
Sincerely,
Hotel Management
2 out of 5
scary area
it seemed like a lot of people "lived" there due otherwise being homeless
Posted by a verified traveller on 10 Oct. 2017
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Comment from Hotel Management
12 Oct. 2017
by Hotel Management
Please accept my personal apology as well every assurance we will be working to address the concerns you outlined. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. I truly hope this unfortunate situation will not prevent you from staying with us again.
Sincerely,
Hotel Management
2 out of 5
Overnight Stay
Pros:It was confident to my location.
Cons:Clean up all the garbage I saw!
Location:It's a good location for restaurants and shopping, but not used by me.
While my husband took our RV in for maintenance, we live in it, I decided to stay in this hotel because of a very earlie hour of the maintenance. When I walked into the lobby, there was no one there for a few minutes and no way to get attention. Also, in the corner by the front desk was the peeling of an entire orange on the floor! When I pulled up to my room, a standard garbage can was flowing over takeout garbage! My room was cool and for the most part was clean. The shower head could use some attention, but everything else was in good working order. However, at about 2:30 in the morning some people were loud and rowdy for about 45 minutes and woke me up. The best part was the young lady at the front desk was pleasant!
Posted by Su, from california on 1 Jul. 2017
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Comment from Hotel Management
4 Jul. 2017
by General Manager
We appreciate you choosing to stay with us. We apologize for the service and cleanliness issues you encountered on your arrival. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We value your business and hope we will have another opportunity to serve you better in the future.
Sincerely,
General Manager
About the Extended Stay America Suites Sacramento Arden Way
Free breakfast is available daily. WiFi is free in public spaces. The business-friendly Extended Stay America Suites Sacramento Arden Way also features a vending machine, laundry facilities, and a front-desk safe. Self parking is free. This Sacramento hotel is smoke free.
1 building
120 guestrooms or units
3 levels
Built in 1997
To-go breakfast (free)
Self-service laundry
Front desk (24 hours)
Front-desk safe
Elevator
No smoking on site
Family Friendly Amenities
Family property
Free WiFi
Kitchen
Laundry facilities
Full-sized refrigerator/freezer
Refrigerator
Microwave
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Train station: Sacramento Valley Station (9.5 km / 5.9 mi)
Metro station: Royal Oaks Station (1 km / 0.6 mi)
Parking: Free self parking
Room Amenities
Extended Stay America Suites Sacramento Arden Way offers 120 accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This Sacramento hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.
In-room kitchen
Flat-screen television
Cable channels
Premium channels
Refrigerator (full size)
Microwave
Stove
Coffee maker
Kitchenware
Shower and tub combination
Rollaway beds (surcharge)
Housekeeping (on request)
Hair dryer available
Toiletries (free)
Telephone
Iron and ironing board
Desk
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 21
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children 17 years old and younger stay free when using existing bedding.
Rollaway/extra beds are available.
Cribs (infant beds) are not available.
Pet Policy
Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
Only dogs and cats are allowed
Maximum 2 pets
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.
No cribs (infant beds) available
Children stay free
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards not accepted
Staffed front desk
Children stay free 17
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
No gap period between guest stays
Property confirms they are implementing guest safety measures
Masks are compulsory at the property
Fees
Guests will be asked to pay the following charges at the property:
Deposit: USD 100 per accommodation, per stay
We've listed all charges provided to us by the property.
This property's general deposit applies to guests paying by cash or debit cards.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
Service animals are exempt from fees
Housekeeping fee: USD 10 per day
Rollaway beds are available for an additional fee
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Extended Stay America Arden
Extended Stay America Arden Hotel
Extended Stay America Arden Hotel Sacramento Way
Extended Stay America Sacramento Arden Way
Extended Stay America Sacramento Arden Way Aparthotel
Extended Stay America Arden Way Aparthotel
Extended Stay America Arden Way
Extended Stay America Sacramento Arden Way Hotel
Extended Stay America Arden Way Hotel
Extend Stay America Arn Way
Extended Stay America Sacramento Arden Way
Extended Stay America Suites Sacramento Arden Way Hotel
Extended Stay America Suites Sacramento Arden Way Sacramento
You should know
Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
