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"The first room I was assigned smelled like cigarettes and was really gross. I went back and requested a new room. I was given a new room and it was mu ... " More

By a verified traveller on Mon 18 Oct 2021

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Hotel Description

Salem guestrooms with kitchenettes

In Salem

You'll find Chemeketa Community College and L. B. Day Amphitheater within 2 miles (3 km) of this hotel. Salem Armory Auditorium and Super Bounce are also within 2 miles (3 km).

Property Amenities

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Laundry facilities are provided for your convenience.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
CA $92* Per night/room 31 Mar. - 1 Apr.

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

HomeTowne Studios by Red Roof Salem, OR ratings based on 23 Verified Reviews

Review Summary
1.9 out of 5 2.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for HomeTowne Studios by Red Roof Salem, OR

Everyone (14) Couples (2) Family (6)
2 out of 5

Posted by on 15 Sep. 2022

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3 out of 5
The first room I was assigned smelled like cigarettes and was really gross. I went back and requested a new room. I was given a new room and it was much better. All of the outside trash cans were full and overflowing. The outside was dirty. The night and day people in the lobby weren’t very friendly either. I won’t be staying there again.

Posted by on 18 Oct. 2021

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Comment from Hotel Management

19 Oct. 2021 by Lori Chandler

Thank you for your feedback, we will be sure to share this with the Hotel management.

1 out of 5
Facility is getting rundown and the rooms are dirty. Signs posted throughout the facility to lock and bolt your doors for security purposes.

Posted by on 12 Jun. 2021

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Comment from Hotel Management

12 Jun. 2021 by Kathryn A

Thank you for sharing your concerns. We will address this with the hotel staff. We are sorry you were unhappy with your stay.

3 out of 5
No coffee pot in the room and can’t leave any garbage...guests must take out their own garbage. Glad I was only there one night.

Posted by on 10 Oct. 2020

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Comment from Hotel Management

10 Oct. 2020 by Francisco

Just an FYI< coffeemakers are available at the Front desk for purchase, and yes, all guest must bring their own trash to the dumpster situated behind the building. Thank you.

1 out of 5
You get what you paid for, the service was good and kept saying she was sorry, but the first room we were given the door lock was broken and bathroom vent sounded like it was going to fall off. They gave us different room. The heater would blow cold air first before warming up and was noisy. The bed was so uncomfortable with springs pushing up, crappy pillows and only a sheet with one blanket. The walls are very thin. Then in morning we noticed that someone kicked my car and left foot print and big dent!!!!! We asked the clerk, she was Apologetic but could not do anything, I will not recommend this place, but I do say the check in clerk was nice.

Posted by on 20 Feb. 2020

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Comment from Hotel Management

20 Feb. 2020 by Francisco

We are so sorry that we were not able to make your stay a comfortable one. Rest assured we shall address the issues that you brought to our attention so as to ensure that it does not happy again. Please accept our sincerest apologies.

1 out of 5

Posted by on 16 Jan. 2020

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Comment from Hotel Management

11 Feb. 2020 by GM Salem

Dear Anonymous we appreciate your candid feedback, and apologize for falling short of your expectations. We will share your comments with leadership team to help us improve on all guests experience.

1 out of 5

Posted by on 26 Dec. 2019

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Comment from Hotel Management

11 Feb. 2020 by GM Salem

Dear Anonymous guest, I apologize on behalf of me and my staff for not meeting your expectations. Your rating will be shared with my staff and help me in the training, to meet and exceed all of our guests expectations. Please come back and we will make sure to WOW you with our service. Thanks

2 out of 5
Well i reserved the room for 3 days but i only stayed 2 and i didn't get a refund

Posted by on 17 Dec. 2019

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Comment from Hotel Management

17 Dec. 2019 by Francisco

Since we are an extended stay hotel, all reservations and bookings are final hence we do not give out any refunds. Thank you.

1 out of 5
False advertising-site said there were dishes & coffee in the room. Only coffee was in the office BUT a coffee maker COULD be rented from them..IF they had one available which they did NOT. The dishes either needed to be rented from them or purchased at a local store (the latter is what the check in woman suggested as they didn't REALLY have any of these EITHER to rent at that time). Wonderful....The paperwork that we had to go through took like 20 minutes to do-UGH! The electronic keys would not open the door & the hassle to get someone to come to the room to help took much longer than we liked. While waiting on the maint man, I saw dog poop right out side the door & trash stuck in a bush-YUCK! And then there was the maids' mop, broom & dustpan leaning on our door post. When we finally got INTO the room, it didn't fail to disappoint EITHER! It smelled bad, there was NO toilet paper roller in the bathroom yet there WAS a grungy phone in there (go figure??). The bathroom faucet dripped & when I looked all around for a garbage can to place the toilet paper's outer tissue into, there WAS none!! We immediately sat down with our laptop to look for a different place to stay & guess what.....slow internet TOO!! We just couldn't believe that a place this bad really exists!!

Posted by on 13 Dec. 2019

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Comment from Hotel Management

13 Dec. 2019 by Francisco

Since you did not post your name we have no way of doing an investigation on your allegations. No false advertising here, the dish pack and the coffee maker ( not rented ) can be purchased at the front desk or if you find it beyond your budget there are places that sell this at a lower price. Different hotels have different registration policies and obviously we have a reason for doing so. With your numerous allegations we hope that you found a more suitable place to satisfy your requirements.

1 out of 5
This is a terrible place. Was a crack head motel. Was dirty and smelled awefull we were suckened that we found this on Travelocity

Posted by on 29 Aug. 2019

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About the HomeTowne Studios by Red Roof Salem, OR

Location 3535 Fisher Rd Ne, Salem, OR 97305

Property Features

As a guest of HomeTowne Studios by Red Roof Salem, OR, you'll find a vending machine, laundry facilities, and an elevator. WiFi is free in public spaces. Free self parking is available.

  • 129 guestrooms or units
  • 3 levels
  • Built in 1998
  • Self-service laundry
  • Front desk (limited hours)
  • Elevator

Family Friendly Amenities

  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Salem Station (7.7 km / 4.8 mi)
  • Parking: Free self parking

Room Amenities

HomeTowne Studios by Red Roof Salem, OR offers 129 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary toiletries and blackout drapes/curtains. 32-inch flat-screen televisions come with cable channels. Kitchenettes offer refrigerators, stovetops, and microwaves. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided on request.

  • In-room kitchenette
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Stove
  • Shower
  • Housekeeping (on request)
  • Local calls (free)
  • Toiletries (free)
  • Telephone
  • Blackout drapes
  • Exterior corridor access
  • Climate control (heating)
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 11:00 PM

Special check-in instructions:

The front desk is open daily from 7 AM - 11 PM. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property does not provide dishware in the rooms. Cookware, dishware, and utensils are available for a surcharge or guests may bring their own.

This property allows guests 18 or over to check in with valid military ID.

The front desk at this property is open daily from 7 AM - 11 PM.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

For any deposits paid in cash or check refund will be mailed within 14 days after departure, pending satisfactory room inspection.

This property’s full housekeeping service is provided every 14 days. Partial service, consisting of bed sheets exchange and trash removal, is provided every 7 days. Additional housekeeping is available for the listed fee amount per requested service.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. Contactless check-out is available.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 7 AM
  • Front desk closes daily at 11 PM
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 72 hours
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crossland Hotel Salem North
  • Crossland Salem North
  • Crossland Economy Studios - Salem - North Oregon
  • Crossland Salem North Hotel
  • HomeTowne Studios Salem OR Hotel
  • HomeTowne Studios Salem OR
  • HomeTowne Studios Salem OR
  • HomeTowne Studios Salem OR by Red Roof
  • HomeTowne Studios by Red Roof Salem, OR Hotel
  • HomeTowne Studios by Red Roof Salem, OR Salem
  • HomeTowne Studios by Red Roof Salem, OR Hotel Salem

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.