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"The blankets were not properly washed they had a feces smell. There were really no options of wine but one red and one white no rose and the champagne
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You'll be 14.7 mi (23.6 km) from El Salto del Limon with a stay at this Las Terrenas resort.
Luxury amenities
A full-service spa, 4 restaurants, and an outdoor pool are all featured at this smoke-free resort. Enjoy beachfront dining and relax with free beach cabanas and sun loungers. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like free self parking and WiFi in public areas.
Viva V Samana by Wyndham, A Trademark Adults All Inclusive ratings based on 9 Verified Reviews
Review Summary
3.4
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff3.0 out of 5.0
Room comfort2.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Viva V Samana by Wyndham, A Trademark Adults All Inclusive
Everyone (2)Couples (3)Family (4)
4 out of 5
The blankets were not properly washed they had a feces smell. There were really no options of wine but one red and one white no rose and the champagne was the worse quality. The staff were great and the property was well taken care off. If they wash the blankets with tide, Clorox in super hot water will be great and if they add more options of let’s say 3 red 3 white and 3 rose and a better choice of Champagne or Prosecco that will make a better experience for the guests
Posted by Milie on 26 Feb. 2024
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Comment from Hotel Management
27 Feb. 2024
by EG
Dear Ms.Milie, Thank you for sharing your comments with us on your recent vacation.We can assure you that all of our clients’ opinions are very important to us because it is the more reliable source of information to improve our services and facilities.We apologize for any inconvenience that you might have experienced during your stay.Kind regards,Customer Care Manager Viva V Samana by Wyndham
4 out of 5
Great location
Posted by Peter on 15 Nov. 2022
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Comment from Hotel Management
16 Nov. 2022
by NM
Dear Mr. Peter. Thank you for this amazing review. Remember that our staff will always be happy to welcome you back! Best regards, Customer Care Manager Viva Wyndham V Samana
5 out of 5
Posted by ZENAIDA on 18 Aug. 2022
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3 out of 5
TLDR: Great beach, (mostly) terrible staff and few amenities.
Pros: 1) The beach. Gorgeous with crystal clear water and nice sand. (Prepare to get there early if you want a nice view and shady spot.) 2) The Spa. Great massages and super-friendly staff. 3) COVID precautions. All staff wore masks at all times and at the buffet patrons are expected to wear a mask and plastic glove when getting food. 4) A few wonderful staff members -- in addition to the spa, the woman with glasses at guest services and the guys running the nonmotorized sports were great.
Cons: 1) Service is atrocious. Other than those mentioned above, staff seemed like they were annoyed to assist us and native spanish speakers seemed to get faster and friendlier service. Requests for items in the room, like laundry bags, went unfulfilled. Items like hand towels or face cloths often missing after room was cleaned. "Included mini-bar" is nonexistent. We got 2 beers in our fridge the entire stay and only two water bottles each day.
2) "All-inclusive." While technically true, we felt very misled about the availability of food and drinks. One restaurant open each night with v. limited seating and a "waitlist" in one staff member's head. Unless you were in line when the place opened, the wait was at least one hour and more if the v. rude man with the waitlist in his head decided to let others in before you. Food took forever. Buffet=mediocre, wine scarce. I could go on, but out of space!
Posted by a verified traveller on 1 Aug. 2021
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Comment from Hotel Management
25 Aug. 2021
by er
Dear customer,
Thank you for taking the time to write your feedback regarding your stay. We sincerely appreciate hearing from our customers, as their comments are vital for us to continue improving our accommodations.
The incident that you mentioned has been brought to the attention of the involved department. We are sorry for any inconvenience or annoyance that you might have experienced during your last visit with us.
We remain at your entire disposal.
Kind regards,
Guest Service Manager
Viva Wyndham V Samana
5 out of 5
The FUN Staff
Committed, warm and helpful.
Major thanks to the Entertainment Crew!!! To us, they were the highlight of this trip! Full of energy and immediately friendly. It was like you were part of their crew!! Wagner at the sports hut was fantastic. Teaching my husband and always checking in on us. Chocolate was always on top of his game! Not only was he fun to be around but he seemed to always go beyond his role by taking care of the resort in general, which I am sure is not part of his job description. Janko!!! What in infectious soul and human being. Full of energy, love and dreams wrapped up in such a young person. He made our stay fun. Always looked forward to chatting with him as he made EVERYTHING fun!!! The resort really hit the mark when it came to their entertainment staff!!! They definitely get an A!!!
Restaurants, House Keeping , Reception
On point!
Great service, Santos always had a warm greeting and kept on top of the staff in general to ensure guests were being attended to. ALL restaurant staff were so on point. Quickly making sure that you received anything you needed, even if they had to take a small field trip to get it.
Housekeeping never had to be called upon. The room was always clean and pleasant when we returned from our daily adventures.
The reception desk was helpful. We had one small issue but its not worth even mentioning since everything and everyone else completely made up for it (I believe the employee wasn't even a front desk emp)
Posted by a verified traveller on 9 Jul. 2021
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Comment from Hotel Management
15 Jul. 2021
by er
Dear Guest,
Thank you for giving us the opportunity to serve you and your friends at Viva Wyndham V Samana during your recent vacations.
It is a pleasure to know that you were able to enjoy our services and facilities. Our customer’s satisfaction is our constant goal. Knowing we reached this goal in your recent stay is very rewarding for all our hard working staff members and it will reinforce their commitment to provide quality service to all of our guests.
We look forward to your return visit and again thank you for choosing to stay with us at Viva Wyndham V Samana.
Kind regards,
Guest Service Manager
Viva Wyndham V Samana
5 out of 5
Excelente customer service
Posted by a verified traveller on 21 Jun. 2021
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Comment from Hotel Management
22 Jun. 2021
by er
Estimado cliente,
Para Viva Wyndham V Samana no hay mayor recompensa que la satisfacción de nuestros huéspedes. Es un placer leer sus comentarios y saber que nuestros servicios fueron de su agrado.
Esperamos contar con su preferencia en su próxima visita a la Riviera V Samana. Le esperamos!
Atentamente,
Gerente de Servicio al Huésped
Viva Wyndham V Samana
1 out of 5
Dirty hotel and horrible service to the guests. The service here is horrendous. Bugs all over the room and mold and dirt in the pools
Posted by a verified traveller on 19 Aug. 2019
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Comment from Hotel Management
28 Aug. 2019
by er
Dear customer,
We appreciate the time you dedicated to write your remarks about your stay at the V Samana. Your review will assist us in our commitment to improve in all aspects of our operations.
We regret not having been able to fulfill your expectations.
Thank you for the opportunity to serve you at our resort.
Kind regards,
General Manager
Viva Wyndham V Samana
3 out of 5
Beach was fantastic.
Jonathan, bell hop was attentive, helpful and professional. Actually all of the desk staff presented themselves the same way, positive experience at reception.
Most wait staff appeared not interested in service. Most days waited well over 1/2 hour to get coffee despite multiple attempts at leaving table to request coffee from servers.
Housekeeping staff at Sublime were superb as well as the food that was ordered from room service.
Posted by a verified traveller on 14 Apr. 2019
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Comment from Hotel Management
14 Apr. 2019
by er
Dear guest,
We highly appreciate the fact that you took your precious time to write a detailed review.
We recognize that our staff plays a valuable role in the vacation experience of our guests. Reviews like yours serve to motivate us even more. Both your pros and cons comments have been forwarded to the responsible managers, and we assure you that we will bear them in mind.
It would be a pleasure for us to welcome you back and provide you with a great stay showing that we have improved our Your special mention of the staff that enhanced the quality of your trip is greatly appreciated.
Best regards,
General Manager
Viva Wyndham V Samana
1 out of 5
Disappointing to Say the Least
Pros:Ariel, Chocolate were wonderful staff members! Made this trip tolerable with all of the disappointments we had.
Cons:Communication between managers, amenities included should be listed appropriately, better response times for handling issues, showers didnt work right
Travelers, I was assured by many that we would be taken care of while there and the client would be respected. They were very friendly upon arrival and showed us to our room. We had a wonderful first night. Most of the staff was in the general area but all seemed friendly. On the next night we noticed that there was a lack of attention on the buffet.Overall the food was about a 4 of 10. We had sat down with a front desk excursion rep and spoke about a few things listed on amenities page from travelocity and found out they did not exist or never were offered. On top of this disappointment for the client as she was expecting a full service Spa included in our all inclusive package but were also misled and we're of additional cost. She apologized and stated that Travelocity reported incorrect information and I should reach out to them. Frustrated I remembered I had the resident managers email contact information and wrote to her the second night of our stay expressing my concerns. She replied almost a week after I return that she had been out of the country and apologized for the issues and had hoped they had been resolved. I replied that unfortunately they were not and and I had returned and contacted travelocity with the issues. I then provided documentation of the issues and my findings and was not really getting a direct answer. Overall I would not recommend and cannot provide any positive feedback at this time as no resolution has been made for misleading consumers to book.
Posted by Rachel, from Missouri on 21 Dec. 2016
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Comment from Hotel Management
25 Dec. 2016
by Customer Care
Dear customer,
Thank you for sharing your comments with us on your recent vacation at the Viva Wyndham V Samana.
We can assure you that all of our clients’ opinions are very important to us because it is the more reliable source of information to improve our services and facilities.
We apologize for any inconvenience that you might have experienced during your stay.
Again thank you for choosing to stay with us.
Kind regards,
General Manager
Viva Wyndham V Samana
About the Viva Wyndham V Samana - All-Inclusive Resort, Adults Only
All land activities, and recreational facilities and equipment included
Kayaking included
Surfing/boogie boarding included
24-hour room service
Fitness facilities included
Tennis included
Volleyball included
Bicycling included
Yoga classes/lessons included
Pilates classes/lessons included
Aerobics classes/lessons included
Dancing classes/lessons included
Bartending classes/lessons included
Cooking classes/lessons included
Onsite live performances included
Theme parties included
Access to onsite clubs included
Scuba diving excursions not included
Snorkeling excursions not included
Scuba diving certification not included
Motorized water sports not included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
All meals served buffet-style
Buffet and à la carte dining
Water fitness classes/lessons included
All available beverages included
Snorkeling gear not included
Onsite entertainment and activities included
Scuba lessons included
Tennis rackets included
Property Features
Some rates at Viva V Samana by Wyndham, A Trademark Adults All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Viva V Samana by Wyndham, A Trademark Adults All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like surfing/body boarding and snorkeling. A free manager's reception is offered daily. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This luxury resort also offers an outdoor pool, outdoor tennis courts, and a sauna. Self parking is free. This 4.5-star Las Terrenas resort is smoke free.
208 guestrooms or units
3 levels
4 dining venues
2 bars or lounges
Meeting rooms
Built in 2015
Karaoke
Manager's reception (free)
Deli
Cabanas on the beach (free)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Cabanas by the pool (free)
Poolside lounge chairs
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Gift shop
Onsite shopping
Bellhop
No smoking on site
Bar on the beach
Bar by the pool
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Property shuttles: Airport shuttle
Parking: Free self parking
Room Amenities
Viva V Samana by Wyndham, A Trademark Adults All Inclusive offers 208 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and MP3 docking stations. Rooms open to balconies or patios. Beds feature premium bedding. Guests can make use of the in-room refrigerators, coffee/tea makers, and free minibar items. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.
Private balcony or patio
Separate bedroom
Stocked minibar (free)
IPod dock
In-room dining (24 hours)
Refrigerator
Coffee maker
Luxury bedding
Shower
Housekeeping (daily)
Nightly turndown service
Local calls (free)
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Blackout drapes
Exterior corridor access
Air conditioning
Ceiling fan
Ensuite bathroom
Connecting rooms available
Wardrobe or closet
Change of towels (on request)
Change of bedsheets (on request)
Food & Drink
The resort hosts a free manager's reception daily.
Le Marché - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Mar & Fuego - Overlooking the ocean, this fine-dining restaurant specializes in seafood and serves dinner only. Open daily.
Fusion - This restaurant specializes in Fusion cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.
MediTerrenas - Overlooking the ocean, this restaurant specializes in Mediterranean cuisine and serves dinner only. Open daily.
Beach Bar - This cocktail bar is located on the beach. Open daily.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Body wraps
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Sauna in spa
Spa tub in spa
Massages
Minimum age to access spa is 18
Hot stone massage
Deep tissue massage
Swedish massage
Prenatal massage
Steam room in spa
Thai massage
Reflexology
Sports massage
Detoxification wrap
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets and service animals are not allowed at Viva V Samana by Wyndham, A Trademark Adults All Inclusive
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Service animals not allowed
Minimum guest age is 18
Caters to adults only
Debit cards not accepted
Staffed front desk
Smoke detector
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Gloves are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Guest education on local ecosystems and culture
You should know
Pool access available from 8 AM to 8 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
This is an adults-only property and guests under 18 years old aren't allowed.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
