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 Chula Vista •1 Room
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SureStay Hotel by Best Western Chula Vista San Diego Bay

2-star property
699 E St, Chula Vista, CA 1-855-887-0424
3.8 out of 5
Good!
See all 14 travelocity Reviews

"People were great. Gunk on the floor. The maid tried to clean it but it was difficult. We had a towel over the area while were there. Floor had stains ... " More

By a verified traveller on Tue 27 Jun 2023

Points Of Interest

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Hotel Description

Enjoy free breakfast at this 3-star Chula Vista hotel

Oceanside stay

Within 2 miles (3 km) of this Chula Vista hotel, you'll find San Diego Bay and Chula Vista Center. Chula Vista Municipal Golf Course - Mountain and Chicano Park are also within 6 miles (10 km).

Free perks

An outdoor pool, free self parking, and laundry facilities are featured at this hotel. WiFi in public areas is free. There's a safe deposit box and multilingual staff can provide around-the-clock assistance.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $123* Per night/room 17 Apr. - 18 Apr.

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

SureStay Hotel by Best Western Chula Vista San Diego Bay ratings based on 14 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for SureStay Hotel by Best Western Chula Vista San Diego Bay

Everyone (7) Couples (2) Family (5)
5 out of 5
Nice stay!

Posted by on 21 Mar. 2024

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5 out of 5
Great hotel

Posted by on 24 Jan. 2024

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Comment from Hotel Management

25 Jan. 2024 by General Manager

Thank you for posting your comments. We're so delighted you enjoyed your stay. Our staff works hard everyday to ensure your comfort and satisfaction. We hope you book with us again on your next visit to our area. Thank you again.

4 out of 5

Posted by on 15 Jan. 2024

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Comment from Hotel Management

19 Jan. 2024 by General Manager

Thank you for posting your comments. We're so delighted you enjoyed your stay. Our staff works hard everyday to ensure your comfort and satisfaction. We hope you book with us again on your next visit to our area. Thank you again.

5 out of 5

Posted by on 12 Dec. 2023

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Comment from Hotel Management

19 Jan. 2024 by General Manager

Thank you for posting your comments. We're so delighted you enjoyed your stay. Our staff works hard everyday to ensure your comfort and satisfaction. We hope you book with us again on your next visit to our area. Thank you again.

4 out of 5

Posted by on 5 Oct. 2023

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Comment from Hotel Management

18 Nov. 2023 by General Manager

Thank you for posting your comments. We're so delighted you enjoyed your stay. Our staff works hard everyday to ensure your comfort and satisfaction. We hope you book with us again on your next visit to our area. Thank you again.

2 out of 5
The check-in time was terrible, it took a good 45 minutes to get checked in. The first room assigned was dirty and stinky, but the second room was okay.

Posted by on 4 Jul. 2023

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Comment from Hotel Management

14 Aug. 2023 by General Manager

Thank you for sharing your comments. We're terribly sorry to hear your stay was less than perfect. Our staff works hard every day to ensure your comfort and satisfaction and we will share your input with our staff in order to address the concerns you raised. We hope you consider booking with us again on your next visit to the area. We apologize for any inconvenience and thank you again for letting us know.

3 out of 5
People were great. Gunk on the floor. The maid tried to clean it but it was difficult. We had a towel over the area while were there. Floor had stains all over it. Mold in shower. Maybe help is hard to get!! Liked the location. It just seemed like s tired old lady!! Good prices

Posted by on 27 Jun. 2023

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Comment from Hotel Management

14 Aug. 2023 by General Manager

Thank you for sharing your comments. We're terribly sorry to hear your stay was less than perfect. Our staff works hard every day to ensure your comfort and satisfaction and we will share your input with our staff in order to address the concerns you raised. We hope you consider booking with us again on your next visit to the area. We apologize for any inconvenience and thank you again for letting us know.

4 out of 5
Good location .

Posted by on 18 Jun. 2023

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Comment from Hotel Management

25 Jun. 2023 by General Manager

Thank you for posting your comments. We're so delighted you enjoyed your stay. Our staff works hard everyday to ensure your comfort and satisfaction. We hope you book with us again on your next visit to our area. Thank you again.

1 out of 5
Property is outdated, rooms were clean, but smell, water faucet was leaking all night. The breakfast is limited. I do not recommend this hotel.

Posted by on 2 Jun. 2023

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Comment from Hotel Management

14 Jun. 2023 by Samantha

Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

5 out of 5
It was nice.

Posted by on 11 Oct. 2022

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Comment from Hotel Management

16 Oct. 2022 by Carlos Mendez-General Manager

Thank you for sharing your comments. We're so delighted you enjoyed your stay. Our entire staff works hard to ensure your comfort and satisfaction. We hope you choose to book with us again on your next visit to our area. Thank you again.

About the SureStay Hotel by Best Western Chula Vista San Diego Bay

Location 699 E St, Chula Vista, CA 91910

Property Features

Free breakfast is served. WiFi is free in public spaces. An outdoor pool, a vending machine, and multilingual staff are also featured at the business-friendly SureStay Hotel by Best Western Chula Vista San Diego Bay. Free self parking is available. Smoking is allowed in designated areas at this 3-star Chula Vista hotel.

  • 106 guestrooms or units
  • 2 levels
  • Breakfast available (free)
  • Poolside lounge chairs
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Metro station: Bayfront - E St. Trolley Station (0.3 km / 0.2 mi)
  • Parking: Free self parking

Room Amenities

SureStay Hotel by Best Western Chula Vista San Diego Bay offers 106 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. 32-inch LCD televisions come with cable channels. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free breakfast.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.00 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International.

For guests' safety, the property includes a smoke detector in each accommodation. Masks are required in public areas for unvaccinated guests. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

  • No cribs (infant beds) available
  • No elevators
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • gap period enforced between guest stays 72 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Masks are compulsory at the property for guests without full COVID-19 vaccination

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 100 per accommodation, per stay
  • Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chula Vista Bayfront Inn
  • Surestay By Chula Vista Diego
  • SureStay Hotel by Best Western Chula Vista San Diego Bay Hotel

You should know

  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.