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4.3 out of 5

"I've been staying at the SanJose Barcelo' for at least twenty years now. It is the best hotel for the value and service by far in Costa Rica " More

By a verified traveller on Tue 21 Nov 2023

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Hotel Description

4-star spa hotel near National Stadium of Costa Rica

City center retreat

Your stay at this Uruca hotel places you within 2 miles (3 km) of Museum of Costa Rican Art and Estadio Nacional. Sabana Park and Parque La Sabana are also within 2 miles (3 km).

Full-service spa, sauna

A full-service spa, 3 restaurants, and 2 outdoor tennis courts are all featured at this smoke-free hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport pick-up. Enjoy the outdoor pool and perks like free self parking.

Superior Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
CA $183* Per night/room 30 Mar. - 31 Mar.

Double Room Single Use

Bed Count 1 King Bed Maximum Occupancy 1 Max

Superior Single Room (Premium Level)

Bed Count 1 King Bed Maximum Occupancy 1 Max

Suite (Master)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Premium Suite (Level)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room (Superior Level)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Barceló San José ratings based on 15 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Barceló San José

Everyone (9) Couples (3) Family (2)
5 out of 5
Nice everything…

Posted by , from Albuquerque on 10 Mar. 2024

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Comment from Hotel Management

11 Mar. 2024 by Barceló San José

Dear guestThank you very much for your feedback.Kind regardsCarlos RuizDirector

5 out of 5
I've been staying at the SanJose Barcelo' for at least twenty years now. It is the best hotel for the value and service by far in Costa Rica

Posted by on 21 Nov. 2023

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Comment from Hotel Management

23 Nov. 2023 by Barceló San José

Dear guestWe would like to thank you for choosing our Barceló San José hotel for your holidays and for the review you shared, all of your kind words about your stay with us are great to hear Kind regardsCarlos RuizDirector

5 out of 5

Posted by , from LAKE OSWEGO on 14 Jul. 2023

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Comment from Hotel Management

3 Aug. 2023 by Barceló San José

Dear PaulThank you very much for your feedback.Kind regardsCarlos RuizDirector

2 out of 5
Emailed the hotel for picked up at the airport several times, no reply. Decided to get a rental Continued to get locked out of the room using the room key. Had to call to get the room cleaned, towels, and soap daily. Seems the sign on the door didn’t work. Horrible service from staff. Called for room service and was told 30 min. Well over an hour to get food during non- peek hours. We called the front desk three times without an answer. I ended up walking to the front desk to cancel room service. The front desk agent was chatting it up with other staff and not answering the phone. Consider eating out for breakfast vs paying for the hotels breakfast. I would not return to the hotel again.

Posted by on 11 Jul. 2023

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Comment from Hotel Management

13 Jul. 2023 by Barceló San José

Dear GuestFirst of all, we would like to thank you for choosing our Barceló San José hotel for your stay in Costa Rica. We are very sorry to hear that the service provided at the front desk fell short of your expectations, you can be sure that your opinion has been transmitted to the head department in addition to taking corrective measures.We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Once again, thank you for your visit, we would like to have the pleasure of serving you again in our hotels assuring in advance of our best intentions at all times.Kind regardsCarlos RuizDirector

3 out of 5
Meh. Cons: The shallow part of the pool never looked as clean as the pics shown on here. No hot tub in the out door area, I was told there in one inside the gym. I went the week of April 12 and even though the weather was nice it still felt cool after 3pm so a hot tub would be nice outdoor. The hotel room always smelled weird I think it’s bc of the carpet. The tub area walls of the bathroom looked stained dirty as well as the nonslip mat that goes inside. We took a shower with our water shoes to avoid that situation but no one should if your staying at good hotel. They only leave 2 towels so if you have a party of 4 request them. The shower area repeatedly somehow leaked water outside the tub. We had it “repaired” the 2nd night we stayed but it still kept somehow leaking. The cards to go in the room worked every-time however we had reprogram them twice bc you need them for the elevators and we would get stuck in there and it was annoying. We stayed at another hotel where they told us not to put the card near our phones or other credit cards which helped after finding that out from another hotel personnel. Pros: outside and inside are very nice. They have a small walking trail with a lot of trees and pretty plants. The pool is nice to visit between 10am-2pm when it’s hotter bc the water felt on the cooler side even though the water coming out felt warm. The hammocks in the outdoor area are niceto relax in. The outdoor restaurant was delicious and the servers were attentive.

Posted by on 25 Apr. 2023

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Comment from Hotel Management

25 Apr. 2023 by Barceló San José

Dear JorgeFirstly we would like to thank you for choosing our Barceló San José hotel for your holidays, however we would like to take this opportunity to clarify certain aspects of your review as a simple matter of exactness of the information reported. On all the extranets where you can make a reservation for our hotel, it is indicated that the jacuzzi is in the gym area, there is no hot tub in the out door area, also, if guests need more towels they can request them at reception by phone.Once again, thank you for your visit and constructive criticism, we hope to have the opportunity to regain your confidence on a future occasion.Kind regardsCarlos RuizDirector

5 out of 5

Posted by on 26 Mar. 2023

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Comment from Hotel Management

10 May 2023 by Barceló San José

Dear MarilynThank you very much for your feedback.Kind regardsCarlos RuizDirector

5 out of 5
Nice pool

Posted by , from GOLDEN on 5 Feb. 2023

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Comment from Hotel Management

6 Feb. 2023 by Barceló San José

Good morning Dear GuestThank you for the time you spent to share your feedback on your recent stay at our Barceló San José.Kind regards,Carlos Ruiz

4 out of 5
Excellent facility

Posted by on 1 Nov. 2022

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Comment from Hotel Management

1 Nov. 2022 by Barceló San José

We would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations.

1 out of 5
The cleaning staff take some of my stuff and also the charge for some items in the mini bar the we never take.The staff in the Front Desk never have a answer for my questions?I think they need more training.Poor customer service. We expense a lot of money for bad service never again going back to this hotel.They also no have nothing for people with disabilities like they give a handicap space to people the no stay in the hotel I think we pay enough money they need to take care a customer remember customer pay employees salaries if you have poor customer service you guys going to loose customers

Posted by on 21 Oct. 2022

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Comment from Hotel Management

25 Oct. 2022 by Barceló San José

Although we are very surprised and dismayed by the content of your opinion regarding your vacation at our Barceló San José hotel, you can be sure that your comments have been addressed and reviewed by the entire management team of the hotel. However, we would like to take this opportunity to clarify certain aspects of your opinion in order to communicate them appropriately.. We continually strive to offer the best quality and to ensure that all of our guests return home with fond memories of their vacations.Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel.

5 out of 5

Posted by on 8 Sep. 2022

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Property Features

Barceló San José offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and 17 meeting rooms. A children's pool, a fitness center, and a sauna are also featured at the business-friendly Barceló San José. A shuttle from the airport to the hotel is free (available 24 hours). Limited free parking is available on a first-come, first-served basis. This 4-star San José hotel is smoke free.

  • 254 guestrooms or units
  • 6 levels
  • 3 dining venues
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - surcharge

Parking

Free self parking

Transport

  • Train station: Jacks Station (3.2 km / 2 mi)
  • Property shuttles: Free airport pick-up
  • Parking: Free self parking

Room Amenities

Barceló San José offers 254 accommodations with minibars and safes. Beds feature premium bedding. 43-inch LED televisions come with premium satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

Barceló San José has 3 restaurants on site.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests must contact this property at least 36 hours prior to arrival to arrange airport shuttle pickup.

Barceló San José offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Barceló San José

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a smoke detector, a security system, and window guards in each accommodation. Cashless payment methods are available for all transactions.

  • No rollaway/extra beds available
  • Children stay free
  • Service animals not allowed
  • Number of children who can stay free - 3
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Children stay free 12
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guest accommodation is sealed after cleaning
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Restricted number of spaces per unit
  • Number of spaces per unit - 1

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 19 for adults and USD 19 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Barcelo Palacio
  • Barcelo Palacio Hotel
  • Barcelo Palacio Hotel San Jose
  • Barcelo Palacio San Jose
  • Barcelo San Jose
  • Barcelo San Jose Palacio
  • Palacio Barcelo
  • Palacio San Jose
  • San Jose Barcelo Palacio
  • San Jose Palacio Barcelo
  • Barcelo Palacio Hotel Costa Rica
  • Barcelo San Jose Palacio Costa Rica
  • Barcelo San Jose Palacio Hotel San Jose
  • Barcelo San Jose Palacio Hotel
  • San Jose Barcelo
  • Barceló San José Hotel San Jose
  • Barceló San José Hotel
  • Barceló San José San Jose
  • Barceló San José Hotel
  • Barceló San José San José
  • Barceló San José Hotel San José

You should know

  • The seasonal pool will open in January and close in December.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.