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"Average service, friendly housekeepers. " More

By a verified traveller on Wed 08 Feb 2023

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Hotel Description

Hotel near Museum of Costa Rican Art in San José

Uruca stay

Your stay at this Uruca hotel places you within 2 miles (3 km) of Museum of Costa Rican Art and National Stadium of Costa Rica. Also, National Theater is within 3 miles (5 km) and Jade Museum is within 6 miles (10 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an outdoor pool, and a gym. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and airport shuttle. Relax with a drink at the bar/lounge and enjoy perks like free self parking.

Double Standard, City View with Balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max
CA $121* Per night/room 30 Mar. - 31 Mar.

Double Standard, Pool View with Balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max

King Standard, City View with Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Standard Accessible City View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

King Standard, Pool View with Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Irazu Hotel & Studios ratings based on 11 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Irazu Hotel & Studios

Everyone (8)
4 out of 5
Average service, friendly housekeepers.

Posted by on 8 Feb. 2023

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Comment from Hotel Management

13 Feb. 2023 by Guest Relations Manager

Dear Rodley, we really thank you for your post. We are glad you like our hotel and our services. It’s great to know that you receive a friendly attention from our staff. We are very lucky to have a wonderful team that is truly committed to our guests' total satisfaction. We are truly committed to give you the best experience. It is a pleasure being at your service. We hope to receive you in a near future. Thank you for your visit. Best regards. Marjorie Espinoza. Guest Relations Manager

5 out of 5

Posted by , from TURLOCK on 21 Oct. 2022

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Comment from Hotel Management

21 Feb. 2023 by Gerente de Relaciones con los Huéspedes

Estimado huésped, gracias por su maravillosa calificación. Nos llena de alegría saber que tuvo una excelente experiencia en nuestro grandioso hotel, esa es la razón de ser de nuestra marca. Nuestra prioridad es la total satisfacción y comodidad de nuestros clientes, por lo que nos llena de orgullo saber que superamos sus expectativas. Nos esforzamos por brindarle un servicio de la más alta calidad, en hermosas y cómodas instalaciones, con todos los servicios a mano y el más amable servicio al cliente. Tenemos la suerte de contar con un fenomenal equipo de colaboradores que está totalmente comprometido a que nuestros huéspedes tengan la mejor experiencia. Fue todo un placer estar a su servicio. Muchas gracias por elegirnos; esperamos que regrese muy pronto.Marjorie Espinoza. Gerente de Relaciones con los Huéspedes.

5 out of 5
Beautiful property with nice size rooms that are a little worse for wear. Staff couldnt be nicer and amenities served well

Posted by on 4 Sep. 2019

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Comment from Hotel Management

5 Sep. 2019 by Guest Relations Manager

Dear Traveler , thanks for sharing your very nice comments about your stay with us. It is truly rewarding knowing that you found our premises so beautiful and that you were more than pleased with our staff's excellent customer service and with the amenities we offer and provide. We strive to comply with our guests needs and requests as quickly as possible and always, with big and warm smiles across our faces so that our guests can see how proud we are of having them here with us and how happy we are of being able to serve them. It was a pleasure having you as a guest. Thank you for choosing us as your hotel. We hope to see you back again soon. Warmest regards. Marjorie Espinoza. Guest Relations Manager

3 out of 5
When we called from the airport for the shuttle, they did not answer the phone so we had to take a cab. $25. Upon arrival, the clerk questioned our reservations, made through Travelocity. It took some time before she found it. I was in line behind a large group of American students who took forever.

Posted by on 9 Mar. 2019

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Comment from Hotel Management

14 Mar. 2019 by Guest Relations Manager.

Dear FromNewYork, thank you so much for sharing your comments about your stay at our hotel. We really do hope that it was good and that you were pleased with our services and accommodations because nothing is more important than our guests'total comfort and satisfaction. We are truly sorry to learn about the inconveniences you experienced when you first arrived during your check in; please accept our most sincere apologies for them. We assure you that it was not our intention to make you wait so much after such a long trip, both with the shuttle and later at the hotel, when our front desk staff could not find your reservation. We are glad that in the end, we were able to find it and once again, we apologize for the delay and inconveniences you experienced. It was a pleasure being at your service. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

2 out of 5
I DIDN'T LIKE THE FACT THAT THE WEBSITE GIVES THE OPTION OF SMOKING OR NON SMOKING ROOMS. THEN WHEN WE ARRIVE WE ARE TOLD THAT THERE IS NO SMOKING ALLOWED ON THE PREMISES. THE MAJORITY OF MY ENTOURAGE SMOKES CIGARS. THAT WAS THE MAIN REASON WE CHOSE THIS 3 STAR HOTEL. THE IRON & IRONBOARD WERE BROKE. IT TOOK 15 TO 20 MINUTES FOR THE SHOWER WATER TO GET HOT. I REQUESTED A FRIDGE, IT TOOK 2 DAYS TO ARRIVE & NEVER GOT COLD

Posted by on 12 Feb. 2019

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Comment from Hotel Management

20 Feb. 2019 by Guest Relations Manager.

Dear LEGRANDE, thank you so much for sharing your kind comments. We are truly sorry to learn that your stay at our hotel was not up to your expectations so we ask you to please accept our most sincere apologies for it. We are truly sorry that we have not taken out the smoking option at the website because due to Costa Rican law, smoking is prohibited in any places such as restaurants, hotels, bars, discos, casinos, ect, and any public areas that do not specify that smoking is allowed. Once again, we apologies for our mistake and for any inconvenience it might have caused you. We are also very sorry and embarrassed that the iron and ironing board in your room were broken, we assure you that if you had let our front desk staff know about it, they would have immediately send someone from housekeeping with an iron and ironing board. Regarding the mini fridge that you requested which never arrived, we are truly distraught about it because we assure you that there is nothing more important to us than our guests' total comfort and satisfaction. Not complying with our guests' requests is something totally unacceptable to us which goes against our customer service standards and against our hospitality philosophy, our management is going to see to it that this never happens again. Please, accept our apologies for that and for all the other inconveniences you experienced. It has been a pleasure being at your service. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

4 out of 5
We did have to change our sheets because they had stuff in them. It took the staff a long time to bring those items and also towels to our room and had to call the front desk multiple times to finally get them. We really enjoyed having breakfast to multiple places everyday. They staff at the restaurants were awesome. The hotel was very clean around the area and the room size (even with 4 beds) was great. I would stay here again.

Posted by on 17 Mar. 2018

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Comment from Hotel Management

20 Mar. 2018 by Juan C.Sevilla

Thanks for staying with us. We appreciate your feedback!

2 out of 5

Chaotic stay in a below average Best Western

We had a one night stay at the Best Western Irazu, unfortunately, at the same time as two childrens' football/soccer clubs. We were surrounded by 100+ ten to twelve year olds, with no adults in sight. The kids were running the halls & stairs for hours, slamming doors, throwing balls in the hallway (while we were trying to walk at the same time). When I asked the front desk staff to please reach out to the adults who were supposedly responsible, they said 'ok' but then did nothing. This is a pretty large hotel, I can't beleive they didnt have ONE available room on the other side of the property. The fact that they would stick us in the middle of all of these kids is extremely irritating and shows they have no interest in customer satisfaction whatsoever. As for the room itself, an electrical outlet was hanging from the wall - it appeared someone had try to rip it out, unsuccessfully. The beds were hard and uncomfortable. One high note, the Housekeeping staff were very nice, they were eager to make sure our room was clean and seemed genuinely happy to welcome us.

Posted by , from Phoenix, AZ US on 25 Jan. 2018

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Comment from Hotel Management

2 Feb. 2018 by Guest Relations Manager

Dear L AZ, thank you for sharing your comments about your stay at our hotel. Our hotel and all its staff are completely committed to our guests' total comfort, satisfaction and well being so we are very distressed to learn that your stay was not up to your expectations and that you were not able to rest as much as you were looking forward. Please accept our most sincere apologies for al the inconveniences you experienced. Our front desk staff did speak to the adults in charge of the children not once but 3 times. We assure you that if you had let our front desk staff know that you wanted to change your room to another one further away from the children, they would more than glad to immediately comply with your request because as we mentioned before, nothing is more important than our guests' total comfort and satisfaction. Once again, we really do apologize for the inconveniences you experienced. It was a pleasure being at your service. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

5 out of 5
stay was great but food in Sangria BAr was horrible. Also Dennis was not good. But the Casino food was excellant. Great food and good service.Could accomodate a few changes in an order

Posted by on 5 May 2017

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Comment from Hotel Management

8 May 2017 by Hotel Staff

Dear Traveler, thank you for sharing your review about your stay in our hotel. We really do thrive on our guests' total comfort and satisfaction so it is very important to make sure that all our guests have a wonderful and pleasant hotel experience. We are very sorry to learn about the food of both restaurants at our premises. Neither of those two restaurants belong to the hotel but since we are so committed to your satisfaction, we are going to send your review to their Managements so that they can immediately take them into account. Once again, we are very sorry about it. On the other hand, it is nice knowing that you did like the food at the Casino and that your stay was in general a very pleasant experience. Thank you for staying with us. It was a pleasure being able to serve you. Warmest regards. Marjorie Espinoza. Guest Relations Manager

3 out of 5

NO good shuttle service to airport!

Pros: Room, internet access, food
Cons: SHUTTLE SERVICE
Location: Lots of tours happening in San Jose
The hotel was nice, but NOT 24 hour shuttle service. I was picked up okay at 10pm but had to take a taxi the next day at 9am. Also, when I return from the beach at 3pm, there is no shuttle service and none to take me to the airport at 7am for my flight back to US.

Posted by , from Arizona on 19 Dec. 2015

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Comment from Hotel Management

29 Dec. 2015 by Hotel Staff

Dear John, thank you for taking the time to write and share your comments about our hotel. It is very nice knowing how good you found your accommodations and some of the services we offer such as our free wifi and our complimentary breakfast in either both restaurants in on premises. We really do thrive on our guests' happiness and satisfaction so we are very sorry that our shuttle transportation was not up to your expectations. We do offer free shuttle transportation from the airport to the hotel, but if our guests need transportation from the hotel to the airport for US $8.00 per guest and it follows a certain schedule which they can check either at the front desk or at our website. Once again we are truly sorry about your dissatisfaction with our shuttle service, we assure you that we are going to share your comments with our Management so they can take it into account. It was a pleasure being at your service. Thank you for staying with us and we wish you a happy New Year. Best regards.

5 out of 5
Restaurant and room great. No one told us shuttle cost 8 until the very last minute. Should have shuttles past 7am. Taxi took us to airport because shuttle never arrived. Casino should not show US dollar amount on tickets and it's really colones. I really appreciated that Alamo was right there at hotel.

Posted by on 15 Nov. 2015

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Comment from Hotel Management

2 Dec. 2015 by Hotel Response

Dear Traveler, thank you for sharing your comments about our hotel, we really appreciate them because it lets us know exactly how our guests feel about the hotel and its services so we can know what we need to do in order to have our guests' complete satisfaction. We are delighted that you liked your accommodations so much, finding them so comfortable and cozy, also liking the food that the on site restaurants offer. We are truly sorry about the lack of information you had regarding the hotel's shuttle. We were certain that our web page had been updated with that information so please accept our apolgies for our mistake. We also will like to thank you for your advice regarding the tickets in the casino, we are sure going to take it into account. It was a pleasure having you as a guest. We hope to see you back again soon. Warmest regards.

Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:

  • Spa tub

The following facilities are closed on Friday and Saturday:

  • Spa tub

Property Features

Irazu Hotel & Studios offers its guests an outdoor pool and a fitness center. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 3315 square feet (308 square meters) and includes conference space. Tour/ticket assistance, a vending machine, and multilingual staff are also featured at the business-friendly Irazu Hotel & Studios. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. This San José hotel is smoke free.

  • 1 building
  • 118 guestrooms or units
  • 4 levels
  • 2 dining venues
  • Meeting rooms
  • 3315 sq ft of conference space
  • 308 sq m of conference space
  • Built in 1969
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Jacks Station (2.9 km / 1.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Irazu Hotel & Studios offers 118 accommodations with safes and coffee/tea makers. Premium cable television is provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:00 AM.

Dennys - This brasserie serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open 24 hours.

The Best Bar Food & Drink - This sports bar specializes in Fusion cuisine and serves lunch, dinner, and light fare. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Irazu Hotel & Studios offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a security system in each accommodation.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Security system
  • Children stay free 12
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • gap period enforced between guest stays 24 hours
  • Property confirms they are implementing guest safety measures
  • Onsite COVID-19 testing (PCR) is available
  • Reservations are required for onsite COVID-19 testing
  • Water dispenser use by guests actively encouraged

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CRC 14000 for adults and CRC 14000 for children
  • Airport shuttle fee: CRC 20250 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: CRC 20250 (one-way), (up to 12 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Hotel Irazu
  • Best Western Irazu Casino
  • Best Western Irazu Casino San Jose
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  • Best Western Irazu Hotel & Casino
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  • BEST WESTERN Irazu Costa Rica/San Jose
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  • Best Western Irazú Hotel Studios San Jose
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You should know

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.