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 Santiago de los Caballeros •1 Room
 Santiago de los Caballeros • 1 Room
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Platino Hotel & Casino

3-star property
Av. Estrella Sadhala, frente a PUCMM, Santiago de los Caballeros, 1-855-887-0424
4.3 out of 5
Excellent!
See all 15 travelocity Reviews

"It was as advertised " More

By a verified traveller on Sun 27 Aug 2023

Points Of Interest

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Hotel Description

3-star Colonial hotel near Monument to the Heroes of the Restoration

Heart of Santiago de los Caballeros

Your stay at this La Zurza hotel places you within 2 miles (3 km) of Monument to the Heroes of the Restoration and Catedral de Santiago. Hermanos Patino Bridge and Centro Leon are also within 3 miles (5 km).

Casino, dining

This Colonial hotel features a casino, a nightclub, and a restaurant. Relax with a drink at the bar/lounge and enjoy free perks like continental breakfast and free self parking. A free casino shuttle, a theme park shuttle, and laundry facilities are also offered.

Junior Suite

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
CA $156* Per night/room 28 Apr. - 29 Apr.

Executive Deluxe Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Junior Suite Deluxe

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Platino Hotel & Casino ratings based on 15 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Platino Hotel & Casino

Everyone (11) Couples (1) Family (3)
5 out of 5
It was as advertised

Posted by on 27 Aug. 2023

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Comment from Hotel Management

8 Sep. 2023 by management

Thank you for your positive review!

5 out of 5
Great hotel for the price

Posted by , from Ellenwood on 16 Jul. 2023

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Comment from Hotel Management

17 Jul. 2023 by management

Dear Valued Guest:It is wonderful to have read your review. See you soon.Guest ServicesPlatino Hotel & Casino

4 out of 5

Posted by on 12 Jan. 2023

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3 out of 5
Although I had booked a specific room 2 weeks prior in which they had adjusted with another room in the facility. This was not something that made me quite happy. after the adjustmen they gave me the room was spacious and comfortable for a night. I do not recommend using the room fridge snacks as they are expensive. The breakfast was mediocre at most with what seems to be powder eggs. The breakfast area setup was uncomfortable with other guest hovering in the buffet area.

Posted by on 16 Sep. 2019

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Comment from Hotel Management

27 Sep. 2019 by Guest Services

Dear Valued Guest: First, we would like to apologize if you had any inconveniences while staying at our establishment. We are glad that you were put in a spacious and comfortable room after the mishap. About the minibar prices, we offer the amenities to our guests so they do not have to step out and can have more time to enjoy their stay. We consider them to be reasonably priced as we try to be as competitive as possible. Regarding the breakfast, we appreciate you letting us know your opinion and will continue to keep listening to all of our guests feedback. We hope you had a safe travel back home and hope to show you how great we truly are. Guest Services Platino Hotel & Casino

4 out of 5
Everything you need for your hotel: restaurant, casino....

Posted by , from Puerto Rico on 20 Jul. 2019

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Comment from Hotel Management

26 Jul. 2019 by Management

Dear Valued Guest: It is awesome to read that we have everything you need. Thank you for your review; hope to welcome you back in the future. Have a great summer. Guest Services Platino Hotel & Casino

4 out of 5

Posted by on 1 Jul. 2019

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Comment from Hotel Management

2 Jul. 2019 by Management

Dear Valued Guest: We would like to say thanks for your review. Guest Services Platino Hotel & Casino

5 out of 5
A pleasant surprise at 2 am. Everyone was friendly, the room is nice and clean. Would definitely stay here again.

Posted by on 22 May 2019

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Comment from Hotel Management

22 May 2019 by Management

Dear Valued Guest: It is awesome to have read your 5 start review, also great to see that you would definitely stay with us again. It would be of great honor to have the chance to host you in the future. We truly value our guests and will keep providing the excellent service you were are accustomed too. Have a safe trip and take care. Guest Services Platino Hotel & Casino

5 out of 5
Nice,clean, friendly staff, would stay there again

Posted by on 25 Apr. 2019

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Comment from Hotel Management

26 Apr. 2019 by Management

Dear Valued Guest: We are delighted that you found our hotel to nice and clean. This is what we want to offer our guests while staying with us. Regarding the friendly staff, we strive to offer the best customer service out there so thank you for noticing. We greatly appreciate the fact that you plan to stay with us again. Have a safe trip back home, and will be happy to host you anytime. Guest Services Platino Hotel & Casino

4 out of 5
Good place for a quick stay, with excellent staff. But in need of some room remodiling.

Posted by on 13 Jan. 2019

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Comment from Hotel Management

15 Jan. 2019 by Management

Dear Valued Guest: Greetings from Santiago, we would like to say thank you for your feedback. We strive on our excellent customer service and are glad you enjoyed your stay. We simply want to offer our guests a comfortable night’s sleep at a great price. Rest assured, we are constantly working on improving ourselves to keep renovating our space. We will continue to listen and work on staying the best in our class. We wish you a great new year and hope to see welcome you back soon. Guest Services Platino Hotel & Casino

5 out of 5
The best in santiago,dominican republic the casino is all good ,make you feel like little vegas.

Posted by , from north caroline on 30 Aug. 2018

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Comment from Hotel Management

4 Sep. 2018 by Management

Dear Valued Guest: It is awesome to have read your lovely review. We strive on making all our guests feel right at home, so we greatly appreciate your words. The Casino, right next door offers our guests a place to unwind and let loose if they choose to, without having to go too far in the city. We will be sure to share your message with their management. From all of our team here at Platino, we hope to see you soon next time you are in Santiago. Guest Services Platino Hotel & Casino

About the Platino Hotel & Casino

Location Av. Estrella Sadhala, frente a PUCMM, Santiago de los Caballeros, 51031

Property Features

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces. Business amenities include a 24-hour business center, a meeting room, and limo/town car service. A casino, a nightclub, and tour/ticket assistance are also featured at Platino Hotel & Casino. An airport shuttle (available 24 hours), a theme park shuttle, and a bus station shuttle are available for a fee. Self parking is free. Smoking is allowed in designated areas at this Colonial Santiago de los Caballeros hotel.

  • 1 building
  • 91 guestrooms or units
  • 4 levels
  • Continental breakfast (free)
  • Casino
  • Nightclub
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free casino shuttle; airport shuttle, cruise terminal shuttle, theme park shuttle, shopping center shuttle, and bus station shuttle
  • Parking: Free self parking

Room Amenities

Platino Hotel & Casino offers 91 air-conditioned accommodations with minibars and safes. LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Santiago de los Caballeros hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and ceiling fans. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Refrigerator
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM.

BarRocko - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the cruise terminal and airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Platino Hotel & Casino offers transfers from the cruise terminal and airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 1:00 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

  • No elevators
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Car not required
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitization practices of any association
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 25 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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  • Platino Hotel & Casino Hotel Santiago de los Caballeros
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.