"Good event planning by the pool, good food and price for inclusive stay. The beach could be better and pool by the beach was too crowded on the weeken ... " More

By a verified traveller on Mon 05 Jun 2017

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Hotel Description

4-star beachfront property near El Camaleon Mayakoba Golf Course

Beachfront retreat

With a stay at this property, you'll be convenient to Tres Rios Ecopark and El Camaleon Mayakoba Golf Course. Maroma Beach and Quinta Avenida are also in the area.


A full-service spa, 6 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Spend a day at the beach kayaking, or relax with sun loungers and beach umbrellas. Bring the family and enjoy the free kid's club, children's pool, and playground.


In addition to WiFi, the 979 guestrooms offer balconies or patios and 24-hour room service. Other amenities include LCD TVs, minibars, and coffee/tea makers.

Deluxe Room, Garden Area

Bed Count 2 Twin Beds Maximum Occupancy 4 Max
C$349 per night

Suite, 1 King Bed, Jetted Tub (Emerald)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, Garden View (Gold)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Deluxe Room, Ocean View

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Superior Room, Garden View

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Deluxe Room, Partial Ocean View

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Blue Bay Grand Esmeralda All Inclusive ratings based on 129 Verified Reviews

Review Summary
2.5 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 1.5 out of 5.0

Guest reviews for Blue Bay Grand Esmeralda All Inclusive

Everyone (61) Family (1)
3 out of 5
Hotel is older and needs updating. The rooms were clean and bathroom was updated. Food was excellent. Restaurants we went to were all good. Staff was friendly. Entertainment shows were terrible, it was like watching a bad 5th grade talent show. Not much night life. Beach/water was all seaweed and unusable. Pools were nice, but tile was cracked in places and needs updating, cut my hand getting out. Pool activities were ok, but mostly in spanish and hard to understand, we spent most of our time at the smaller quieter pool. They are very pushy about trying to get you to visit their time share presentation. When we went to downtown Playa Del Carmen to shop, we were “harassed” by people claiming to be Blue Bay Staff who are off that day, wanting to sell us stuff, they were at every corner, I think they recognize the wrist bands. Overall the trip was fine for the price we paid. If i had paid more money, i would have been disappointed, but if you want a value priced resort its a good option.

Posted by , from North Carolina on 8 Aug. 2018

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Comment from Hotel Management

8 Aug. 2018 by General Manager

Dear Melissa, Thank you very much for your positives and feedback. We hope to have the opportunity to host you again in the near future, Sincerely,

4 out of 5
Average, hotel needs room maintenance and updating.

Posted by on 26 Feb. 2018

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Comment from Hotel Management

26 Feb. 2018 by General Manager

Dear Friends, Thank you very very much for your visit and your feedback. We are actually working on a project to refreash all the rooms this year. Hope host you again in the future, Sincerely, Frederic Ceglarski Director

2 out of 5

quite resort

Pros: Relaxing atmosphere
Cons: Provide better ATM facility. Pest control to eliminate ants and lizards in room and hallway
Location: Very expensive
Limited shore area - too much weed and on shoreline. Quality of meals was average . Food lineup on Christmas dinner at 8:30pm after having RESERVATION was over an hour. By the time finished dinner Desert gone.

Posted by , from New York/ New Jersey on 26 Dec. 2017

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Comment from Hotel Management

29 Dec. 2017 by Hotel Manager

I wish to thank you for your feedback and for your preference. We regret that your experience with us was not at the level of their expectations, we will share your comments with our executive team to improve our service and our resort. We are at your service anytime and thank you again for your comments, Best regards!!

3 out of 5

Old and needs help

They are celebrating 10 years and the property shows it, many things tired and run down. Majority of the staff (not all) seemed unhappy and we very seldom got a "hello" or "hola". NO swim up bar or disco. The show venu only has fans in a small area, and the rest is pure hell heat with no circulation. Food is what you would expect. They have a shuttle service that is run very poorly and people just jump on with no regard to others that have been waiting. Postive: they have free wifi.

Posted by , from San Antonio on 15 Jul. 2017

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Comment from Hotel Management

17 Jul. 2017 by Hotel Manager

Dear David, Thank you very much for sharing your experience and for selecting BlueBay Hotels. We regret we did not reach all your expectation and will work on your feedback with our executive Team, We hope to have an other opportunity to host you in the future, Sincerely, Frederic Ceglarski

4 out of 5
Good event planning by the pool, good food and price for inclusive stay. The beach could be better and pool by the beach was too crowded on the weekends. Smoking in designated areas would be better. Overall we are satisfied with our stay, place is well maintained.

Posted by , from Texas on 5 Jun. 2017

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Comment from Hotel Management

7 Jun. 2017 by Hotel Manager

Thank you very much your great comments, We hope to see you soon Sincerely, Frederic Ceglarski Director Residente

2 out of 5

Not up to expectations

This resort has a nice staff and a beautiful view. However, our room smelled musty and we frequently smelled sewage while walking around. It is on a large area and a lot of walking may be required. There is a train if you are not into that, but the train comes around about every 15 min. The food at the buffet was OK at best. We did make a reservation at the steakhouse one night and that food was great. The shops on the resort seemed way over priced. The underwater camera I purchased cost 25 US dollars, and the swimming trunks were priced at 50 US dollars. The shuttle service, which was not connected to the resort, was terrible. The name of the company is Super Shuttle. If you are traveling that direction please do not use them. They lost my prepaid reservation when we got there. When it was time to pick up and go back to the airport they showed up an hour early from the appointment time and left without trying to get a hold of us. When we called them the call was not picked up.

Posted by , from omaha ne on 18 Mar. 2017

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Comment from Hotel Management

22 Mar. 2017 by Frederic Ceglarski

Dear Friends, Thank you for your comments and feedback. We will work on what's in our hands to fix it as soon as possible. It is great to read that you enjoyed our service. We hope to have a 2nd opportunity to exceed your expectations. Sincerely, Frederic

5 out of 5

Resort all around good

Pros: place was nice and set up very useable
Cons: they should try to not have golf carts and people moves on walk ways
Location: can go to playa de carma for shopping
We found that the room cleaning schedule left something to be desired. Somedays rooms only cleaned around 3:30 in the afternoon. When we checked on our airport transportation and found out that super shuttle charged us only to get to the resort. We could have booked for $24.00 usd each to get to the airport. We and another couple took a taxi and only cost $47 for all four.

Posted by , from Ontario on 24 Feb. 2017

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Comment from Hotel Management

1 Jun. 2017 by Hotel Manager

Thank you for your nice comments and feedback

4 out of 5

Great place.Good service&food. Beware of NO A/C.

This is a remote location resort and travel to the city is an additional cost. Food was good, but only open at certain times. The rooms were far away from the lobby and we walked a lot!!! Our room was exceptionally clean and always cool! We were never asked to buy a timeshare, and we were never asked to book an excursion. Bar is 24 hours. Specialty resteraunts are booked by reservation, the resort was full to capacity and we were able to make same day reservations. I would not stay here again, only because it was so isolated from the local shoppes and no a/c. It cost $50 one way to Cancun and $30 one way to Playa Del Carmen. We felt kinda trapped at the resort. There was a small small beach and it was a long walk (or you could catch the resort shuttle-if you were lucky), several pools on the property that were well kept. The largest drawback was that everything was outside--we ate outside-the bar is outside-there is no A/C in any part of this resort! We sweated at every meal and it was so uncomfortable. We were hoping to enjoy a steak dinner and couldn't even eat because it was so dang hot in the Resteraunt. We asked to move tables near the outside tables so we could get a breeze--but then we fought the bugs. The lobby had no A/C and we were miserable at check in and check out. Our room had A/C and that was it. If you enjoy outdoor dining for every meal, in an isolated resort with good food and drinks--this is for you! If you like local flair and a/c-stay elsewhere

Posted by , from Georgia, USA on 8 Sep. 2016

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5 out of 5

Nice hotel and excellent service

Very good place for family vacasions. The restaurants, pools and service is profesional. The resort have entertainment every day for kids and adult.

Posted by , from new jersey on 8 Jul. 2016

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Comment from Hotel Management

11 Jul. 2016 by Hotel Management

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

5 out of 5

Nice Hotel and very clean

Location: I want to recommend the tour to Xel-ha and for those who like to go shopping, 5th Avenue in Playa del Carmen
The Hotel was excellent and very clean. The food was good and the staff very friendly.

Posted by , from Miami on 23 Jul. 2015

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About the Blue Bay Grand Esmeralda All Inclusive

Location Carretera Federal Chetumal, Playa del Carmen, QROO 77710

All-inclusive Details

  • Kayaking included
  • Sailing included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Offsite tours not included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Minibar beverages - restrictions apply
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • All non-motorized water sports included
  • Onsite live performances included
  • Snorkeling included

Property Features

Blue Bay Grand Esmeralda All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Blue Bay Grand Esmeralda All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 6 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 979 guestrooms or units
  • 4 levels
  • 8 buildings
  • 6 dining venues
  • 4 bars or lounges
  • Built in 2006
  • Bar by the pool
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business center (24 hours)
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Convenience store
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Grocery/convenience store
  • Laundry facilities
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds


Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi


  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.)
  • Parking:

Room Amenities

Blue Bay Grand Esmeralda All Inclusive offers 979 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. LCD televisions come with pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides wireless Internet access for a surcharge. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony or patio
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Movies for purchase
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Blue Bay Grand Esmeralda All Inclusive has 6 restaurants serving breakfast only.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 8
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 12
  • Reflexology
  • Sports massage
  • Hot springs/mineral springs in spa
  • Massages

Hotel Policies


  • Check-in time starts at 3 PM
  • Minimum check-in age is 18


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!


  • No pets allowed


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available.


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: MXN 0 per stay (1-device limit, rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Blue Bay Grand Esmeralda All Inclusive All-inclusive property
  • Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
  • Blue Esmeralda Inclusive incl

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Free WiFi in public areas has a 1-device limit.