4.1 out of 5

"Great staff, decent food, nice pool. Small beach with exposed sandbags. Wish I would have given more credence to the sea weed issues. If your loo ... " More

By a verified traveller on Mon 06 Aug 2018

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Hotel Description

4-star beachfront property near Mamitas Beach Club

Beachfront retreat

With a stay at this Playa del Carmen property, you'll be within a 5-minute walk of Mamitas Beach Club and Playa del Carmen Main Beach. Pier Navega and Quinta Alegría Shopping Mall are also within half a mile (1 km).

All-inclusive

This all-inclusive property features free water park access, a full-service spa, and 7 restaurants. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Enjoy the 2 outdoor pools and perks like free WiFi.

Free WiFi, LCD TVs

The 287 guestrooms have LCD TVs with cable channels and offer free WiFi and minibars. Other amenities include room service, coffee/tea makers, and in-room massages.

Standard Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$355 per night

Junior Suite, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Oceanfront (Gran Master)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, Oceanfront

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Family Suite, Oceanfront (Junior)

Bed Count room.options.bedSize.BunkBed.Singular Maximum Occupancy 5 Max

Gran Porto Resort All Inclusive-Rebranded as PANAMA JACK ratings based on 86 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Gran Porto Resort All Inclusive-Rebranded as PANAMA JACK

Everyone (32) Couples (1) Family (2)
5 out of 5
Hotel and all staff were excellent. Great location to Playa del Carmen. Zoe and Jennifer at the buffet we great and made our stay better. Judith was excellent at the pool, and Ana Mateo took care of us and our room.

Posted by , from Panama City Beach, Fl on 4 Oct 2018

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Comment from Hotel Management

5 Oct 2018 by Marilú Inglés

Dear Mr. Adam, Thank you for sharing your valuable feedback and letting us know you fully enjoyed your stay with us. It will be a pleasure to share your kind comments with our staff. This is greatly appreciated. We are already looking forward to the opportunity of welcoming you back in the near future to continue exceeding your expectations. Best regards, Marilú Inglés General Manager's Assistant

4 out of 5
Great staff, decent food, nice pool. Small beach with exposed sandbags. Wish I would have given more credence to the sea weed issues. If your looking for a nice hotel by the beach and shopping then this works well. If you are looking for a nice beach with a nearby hotel, look elsewhere.

Posted by , from San Diego, CA on 6 Aug 2018

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Comment from Hotel Management

6 Aug 2018 by Marilú Inglés

Dear Mr. Rob, thank you for sharing your valuable feedback and letting us know you enjoyed the service provided by our staff, the food and our pool. We truly hope that sargassum season would be over very soon to fully enjoy the beautiful beaches that Playa del Carmen has to offer. I remain at your service and best regards, Marilú Inglés General Manager's Assistant

5 out of 5

Very clean and nice hotel

The hotel was very nice and 24hr snack bar had a self serve beer tap which was really nice! Food was very good and “Americanized” on the flavor unlike some others. The beach was very lacking.... with practically nowhere to swim along with all the seaweed that stinks big time. 2 of the restaurants, you had to go out of the hotel and down a block to access. The close access to the 5th Avenue was really nice though.

Posted by , from Arkansas on 30 Jun 2018

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Comment from Hotel Management

30 Jun 2018 by Marilú Inglés

Dear Kyle, We are truly happy to read you enjoyed your holiday and our privileged location here in Playa del Carmen. Thank you for your visit and we truly hope to have the opportunity of welcoming you back in the near future to exceed your expectations. Best regards, Marilú Inglés General Manager's Assistant

2 out of 5
Beautiful Hotel. The rooms are brand new and very nice. Staff is outstanding!! They could not be more pleasant. The location is perfect for wandering through the streets of Playa Del Carmen. Lots of things to see and do along 5 and 10th streets. Overall Hotel is suited for families with young kids. It is a perfect location for young kids. Small resort, safe and situated where parents are never too far away. I cannot not recommend this resort for adults. The staff does tell you this at check in. Just wish this was more readily posted on the web site. There really is not much of a beach. Well there is no beach! And what little beach / rocks / sand bags there are; this is a public beach. If you want to enjoy a swim in the ocean , nice sandy secluded beaches --- look else where. No beach, how about a pretty dull pool too! The very small pool and lack of a swim up bar and small children makes this resort a bad deal for adults. In defense, the resort offered an "up grade" and a move / relocation to the Royal Resort just across the street for our last two days of vacation. This is an adults only resort and much more suited in every aspect. I would recommend this resort to adults for the location and ammenities. Good luck in all your travels.

Posted by , from MN on 1 Apr 2018

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Comment from Hotel Management

2 Apr 2018 by Marilú Inglés

Dear Mr. Bill, thank you for sharing your valuable feedback. We are happy to read you enjoyed our services, privileged location and the attention of our staff. This is greatly appreciated. We truly hope that we can have the opportunity of welcoming you back in the near future to exceed your expectations. Best regards, Marilú Inglés General Manager's Assistant

4 out of 5

Great time!!

Beautiful interior. Great amenities. Really good food but most important amazing people!! Would and will recommend to family and friends!

Posted by , from chicago on 14 Mar 2018

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Comment from Hotel Management

15 Mar 2018 by Marilú Inglés

Dear Ms. Emilia, Thank you for sharing your valuable feedback. We are truly happy to read you had such a wonderful holiday with us and thank you for mentioning the attentiveness of our staff. We are already looking forward to the opportunity of welcoming you back in the near future to continue exceeding your expectations. Sincerely, Marilú Inglés General Manager's Assistant

5 out of 5

Great location-do the upgrade

Location: 5th Avenue is an easy walk with anything you would want or need. We did not have to use a taxi one time while we were there.
We had a fabulous time. We upgraded to the walk out suite which was totally worth it because we could use the facilities at The Royal which is next door. It is adults-only, more upscale and has fantastic shows at night.

Posted by , from NC on 6 Mar 2018

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Comment from Hotel Management

6 Mar 2018 by Marilú Inglés

Dear Alexus, thank you very much for sharing your valuable feedback. We are truly happy to read you had a wonderful holiday. Thank you for your visit and we truly hope to have the opportunity of welcoming you back in the near future to continue exceeding your expectations. Best regards, Marilú Inglés General Manager's Assistant

5 out of 5

Wonderful!

Can’t say enough about this hotel, the staff and the food! Room was beautiful, clean and had a wonderful view Everyone who worked there was extremely helpful and pleasant All the food was good! Mexican and Brazilian restaurants were great but the Italian restaurant was beyond great! Our waiter Martin was the best! The bartenders were awesome (Fonzi) and top shelf is available upon request This place provides everything you could want. A 24 hour snack bar/liquor/beer room. A wonderful coffee bar that provides delicious coffees and desserts. Room service is prompt and tasty The location is perfect, close to 5th Ave night life. Beach was good. Staff works hard to clear sea weed daily. There were a few minor improvements still being completed but did not impair the experience This place is just beautiful

Posted by , from Florida on 28 Feb 2018

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Comment from Hotel Management

3 Mar 2018 by Marilú Inglés

Dear Terrie, Thank you for sharing your valuable feedback. We are truly happy to read that you had a wonderful holiday and that our staff went above and beyond to provide you with a memorable service. Please rest assured that we will share your kind comments with our team. We are already looking forward to the opportunity of welcoming you back in the near future to continue exceeding your expectations. Best regards, Marilú Inglés General Manager's Assistant

5 out of 5

Easy beah and pool access

Awesome hotel for relaxing getaway. Everything provided or available. Nightly shows.

Posted by , from Detroit on 21 Jan 2018

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Comment from Hotel Management

23 Jan 2018 by Marilú Inglés

Dear Mac, Thank you for sharing your valuable feedback. We are truly happy to read you fully enjoyed your holiday with us. Thank you for your visit and we are already looking forward to the opportunity of welcoming you back in the near future to continue exceeding your expectations. Sincerely, Marilú Inglés General manager's Assistant

4 out of 5

good, but could be better

Pros: Good restaurants overall, friendly staff, however the sushi restaurant is not authentic and the Japanese spelling of MENU on the menu was incorrect.
Cons: Could use a better selection of beer.
Location: Easy safe walk to 5th Avenue and lots of shopping. Easy walk on the beach to things like fishing and jet ski rental. Good beach front.
The hotel was very good overall, but there were a few things we did not like. The door to our room was very thin, so if anyone was talking or even rolling a suitcase down the hallway it was very loud in the room even if it was a ways down the hallway. lots of echo. We had a junior suite which we think was not yet renovated and it had an adjoining room. This door was also thin and we could hear whatever our neighbors were doing as well. Our shower did not drain well, and the bathroom was very small. We moved to a junior suite ocean view for our last night and that was much better. You could tell it had been renovated, and the bathroom was much bigger.

Posted by , from North Dakota on 18 Jan 2018

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Comment from Hotel Management

19 Jan 2018 by Marilú Inglés

Dear Mr. Jon, Thank you for sharing your valuable feedback. Please rest assured that we will address the concerns you have kindly mentioned with our team in order to improve our service standards and exceed your expectations. Thank you for your visit and we truly look forward to having the opportunity of welcoming you back in the near future. Best regards, Marilú Inglés General Manager's Assistant

5 out of 5

Just a great vacation!!!!

My family and I really had a great time at Gran Porto Playa del Carma. The people and the staff were fantastic hard-working and very friendly. This was the true Mexico I had always wanted to experience.Thank you so much Gran Porto Resort and Spa!!!!!

Posted by , from Kansas City,Missouri on 24 Aug 2017

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Comment from Hotel Management

26 Aug 2017 by Marilú Inglés

Dear Big Poppi, Thank you for sharing your valuable feedback. We are truly happy to read that you and your family had an incredible holiday and thank you for your visit. We are already looking forward to the opportunity of welcoming you back in the near future to continue exceeding your expectations. Best regards, Marilú Inglés General Manager's Assistant

About the Gran Porto Resort All Inclusive-Rebranded as PANAMA JACK

Location Constituyentes Number 1, Playa del Carmen, QROO 77710

All-inclusive Details

  • Kayaking included
  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Onsite entertainment and activities included
  • Gratuities included
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • Scuba lessons included
  • Meals and drinks at companion properties included
  • Room service during certain hours
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included
  • Snorkeling included

Property Features

Gran Porto Resort All Inclusive-Rebranded as PANAMA JACK is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the complimentary cabanas and sun loungers for a relaxing day at the beach. At Gran Porto Resort All Inclusive-Rebranded as PANAMA JACK you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. A free manager's reception is offered daily. There are 7 restaurants on site. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 287 guestrooms or units
  • 3 levels
  • 4 buildings
  • 7 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • Built in 1999
  • Bar on the beach
  • Manager's reception (free)
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Library
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Free water park access
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (56.2 km / 34.9 mi)
  • Parking:

Room Amenities

Gran Porto Resort All Inclusive-Rebranded as PANAMA JACK offers 287 air-conditioned accommodations with minibars and safes. LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

The property hosts a free manager's reception daily.

Gran Porto Resort All Inclusive-Rebranded as PANAMA JACK has 7 restaurants on site.

Room service (during limited hours) is available.

Entertainment

The resort provides daily entertainment, including a renovated game room, scheduled activities, and live music in the lobby bar. Nightly entertainment includes live shows and theme parties on a modern stage.

Spa Services

  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available.

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Gran Porto Resort All Inclusive Playa del Carmen
  • Gran Porto Resort All Inclusive
  • Gran Porto Playa del Carmen
  • Gran Porto
  • Gran Porto Real Hotel
  • Hotel Gran Porto Real
  • Gran Porto Real Mexico
  • Gran Porto All Inclusive-Rebranded as PANAMA JACK
  • Gran Porto Real Resort Spa All Inclusive
  • Gran Porto Resort Spa All Inclusive
  • Gran o Resort Spa Inclusive

You should know

  • The total price shown includes a resort fee.