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Within 3 miles (5 km) of this property, you'll find Grand Coral Golf Riviera Maya and El Camaleon Mayakoba Golf Course. Mamitas Beach Club and Playa del Carmen Main Beach are also within 6 miles (10 km).
This all-inclusive property features a full-service spa, a water park, and a nightclub. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Enjoy the 12 outdoor pools and free perks like buffet breakfast and free self parking.
Free WiFi, balconies
Featuring conveniences like sitting areas and coffee/tea makers, the 674 guestrooms also offer free WiFi and plasma TVs with satellite channels. Other amenities include balconies, free bottled water, and ceiling fans.
Grand Riviera Princess All Suites Resort & Spa All Inclusive ratings based on 122 Verified Reviews
Guest reviews for Grand Riviera Princess All Suites Resort & Spa All Inclusive
10 Sep 2018 by Raul Gomez - Front Office Manager
Dear Tammy: thank you so much for your compliments about our staff being very friendly and helpful, as well as the clean rooms. We hope to host you many times in the future! Warmest regards,
Nice hotel with many pools
22 Aug 2018 by Sandra Galván
Dear guest, Thank you so much for your comments! we are really glad that you found our property to be very clean and with good food ! we will share your comments with the rest of the team. We hope to see you back soon! Warmest regards,
Very nice worth it! l
29 Jul 2018 by Raul Gomez - Front Office Manager
Dear guest: thank you for your 5 out of 5 rating! we are really glad that you were so happy with us, that you found our staff to be very friendly and you liked the food and our activities. We hope to see you back soon! Warmest regards,
DO NOT WASTE YOUR MONEY! BAD.. Would give a ZERO.
26 Jul 2018 by Raul Gomez - Front Office Manager
Dear G, we are sorry the hotel was not up your expectations and you had so many issues during your stay. We did had to charge the children as adult, due to the fact that you report him as being 12 years old (when he was 13) - and this was reported to your agency as well. We will make sure to pass along the comments about the cleaning, food service, maintenance situation in the room and complains about the entertainment to all the managers of the different areas. Thank you for the time you took on taking this online survey. Regards,
15 Jul 2018 by Raul Gomez - Front Office Manager
Dear Myrna, thank you so much for your comments and compliments, and also for your feedback about the bartenders on the disco bar - we took note on it and we will pass it along to the food & beverage team. We hope to see you back soon! warmest regards,
Beautiful resort and awesome staff!
13 Jul 2018 by Raul Gomez - Front Office Manager
Dear Lindsey, thank you so much for your compliments and comments, and we will also pass along the compliain about the hard bed. Hopefully you will come back soon! Warmest regards,
29 Jun 2018 by Raul Gomez - Front Office Manager
Dear Tracey, thank you so much for sending us this information. Depending on the occupancy at the hotel we have more or less 3,500 guests staying with us (high season time like now). We did not had any report whatsoever regarding guests being sick - did you approach your concierge to let them down about it? We are sorry that this happened to you and your family members. Thank you on the compliments about the grounds and staff. Warmest regards,
Nice hotel, fun and friendly staff
10 Jun 2018 by Raul Gomez - Front Office Manager
Dear guest, thank you for your comments & suggestions, be sure that we will pass along your comments about the food quality & choices. Warmest regards,
1 Apr 2018 by Sandra Galván
Thank you for your comments, we hope to see you back soon.
10 Mar 2018 by Sandra Galván
Thanks for staying with us. We appreciate your feedback!
About the Grand Riviera Princess All Suites Resort & Spa All InclusiveLocation Prolongacion 5ta Avenida, Playa del Carmen, QROO 77710
- Access to onsite clubs included
- Aerobics classes/lessons included
- Taxes included
- Dancing classes/lessons included
- Buffet and à la carte dining
- Gratuities included
- Fitness facilities included
- All food and beverages included
- Tennis included
- Volleyball included
- Soccer (football) included
- Childcare not included
- Surcharge for premium food items
- Motorized water sports not included
- All available beverages included
- Minibar (all beverages included)
- Spa/beauty facilities and services not included
- Onsite live performances included
- All non-motorized water sports included
- Room service not included
Grand Riviera Princess All Suites Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Grand Riviera Princess All Suites Resort & Spa All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 9 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. You'll have access to the outdoor pool at a partner property. Self parking is free. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.
- 674 guestrooms or units
- 3 levels
- 9 dining venues
- 9 bars or lounges
- 5425 sq ft of conference space
- 504 sq m of conference space
- Built in 2007
- Buffet breakfast (free)
- Bar on the beach
- Bar by the pool
- Swim-up bar
- Coffee shop
- Kid's club (free)
- Supervised kid's activities (free)
- Childcare (surcharge)
- Terrace on the roof
- Beach lounge chairs
- Towels for the beach
- Umbrellas for the beach
- Poolside lounge chairs
- Umbrellas for the pool
- Business facilities
- Dry cleaning
- Front desk (24 hours)
- Express check-in
- Express check-out
- Staff is multilingual
- Storage area for luggage
- Tour and ticket information
- Wedding services available
- Game room or arcade
- BBQ grill(s)
- Gift shop
- Beauty salon
- Onsite shopping
- Smoking in designated areas
Family Friendly Amenities
- Number of outdoor pools - 12
- Children's pool
- Supervised childcare/activities (free)
- Free WiFi
- Outdoor tennis courts - 6
- Children's club (free)
- Snack bar/deli
- Babysitting or childcare (surcharge)
- In-room childcare (surcharge)
- Arcade/game room
- Playground on site
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
- Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (50.3 km / 31.3 mi)
- Parking: Free self parking
Grand Riviera Princess All Suites Resort & Spa All Inclusive offers 674 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. Accommodations offer separate sitting areas. 30-inch plasma televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.
- Private balcony
- Sitting area
- Plasma television
- Satellite channels
- Coffee maker
- Rollaway beds (free)
- Housekeeping (daily)
- Nightly turndown service
- Childcare in room (surcharge)
- Hair dryer
- Toiletries (free)
- Iron and ironing board available
- Climate control (air conditioning)
- Ceiling fan
- Ensuite bathroom
Food & Drink
Guests are served free buffet breakfast daily from 7 AM to 11:30 AM.
Buffet Verde - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Vaquería - This theme restaurant specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.
Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Fondue - This theme restaurant serves dinner only. Reservations are required. Open daily.
- Couples treatment rooms
- Massages on beach
- Manicures and pedicures
- Body wraps
- Body treatments
- Body scrubs
- Facial treatments
- Aromatherapy treatments
- Hydrotherapy treatments
- Hot stone massage
- Deep tissue massage
- Sauna in spa
- Spa tub in spa
- Detoxification wrap
- Check-in time starts at 3 PM
- Minimum check-in age is 18
- Check-out by noon
Children and extra beds
- Children are welcome.
- Free rollaway/extra beds!
- Cribs (infant beds) are not available.
- No pets allowed
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Late check-out fee: USD 32 (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
- Grand Riviera Princess All Suites All Inclusive Playa del Carmen
- Riviera Princess Suites Inclu
You should know
- Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
- Guests may experience noise disturbance due to nearby construction work.
Awards & Affiliations
Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.