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"Beautiful accommodations; great landscaping; friendly & engaging staff " More

By a verified traveller on Fri 22 Dec 2023

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Hotel Description

4.5-star beachfront property near Gran Coyote Golf

Beachfront retreat

Your stay at this The Fives property places you within 3 miles (5 km) of Gran Coyote Golf and Punta Esmeralda Beach. Also, El Camaleón Mayakoba Golf Course is within 3 miles (5 km) and Playa del Carmen Main Beach is within 6 miles (10 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 10 restaurants. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Enjoy the 7 outdoor pools and perks like free WiFi.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
CA $464* Per night/room 28 Apr. - 29 Apr.

EPIC One Bedroom Penthouse Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

EPIC Two Bedroom Penthouse Suite

Bed Count 1 King Bed Maximum Occupancy 8 Max

Three Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 10 Max

One Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

EPIC One Bedroom Swim Up Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Fives Beach Hotel & Residences - All Inclusive ratings based on 18 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Fives Beach Hotel & Residences - All Inclusive

Everyone (6) Couples (3) Family (9)
5 out of 5
Beautiful accommodations; great landscaping; friendly & engaging staff

Posted by on 22 Dec. 2023

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Comment from Hotel Management

27 Dec. 2023 by Management

Thank you for your kind review. We look forward to your next visit!

5 out of 5
The set up of facility was nice. Always options for pools, beach and food. Different vibes… if you wanted party, it’s there. If you wanted quiet, it’s there. Really enjoyed our stay.

Posted by on 31 Mar. 2023

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Comment from Hotel Management

31 Mar. 2023 by Management

Dear Daniel G, Thank you for your excellent review following your recent stay with us. We truly value your comments and feedback regarding our services.It is great to know every detail that has exceeded your expectations. We look forward to your next visit.

1 out of 5
This is definitely not a 5 star resort. More like 3. And it is sort of all inclusive. Coffee and ice cream cost extra to start. The rooms are bad. Our first room had a major leak in the ceiling. Second room no hot water. 3rd room again no hot water. Seems they have known plumbing issues but the do not care. They do not have free seats at the beach or pool. $150 extra per day. Or sit in the sand. The food overall was tasty. The nature walk has some unsafe broken boards so watch where you step. Its an old average resort overall. The staff was friendly. But 5 days with either a flooded room or a cold shower sucks. The rooms are kind of clean. The spa is very expensive but it was good

Posted by on 31 Oct. 2022

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Comment from Hotel Management

2 Nov. 2022 by Customer Care Coordinator

Dear Daniel, please accept our sincere apologies for the areas where we fell short of expectations. We never like to hear that any guest has been disappointed with their experience and we have noted the aspects of your stay that you felt impacted your experience, making your stay less than perfect. We shared your feedback with our Directors. Our number one priority is to make all guests feel at home with excellent service. Your comments and feedback will be used constructively; ensuring we make every stay as close to perfection.Cordially, Management teamThe Fives Beach Hotel and Residences

5 out of 5

Posted by , from Belleville on 17 Oct. 2022

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5 out of 5
My husband and I just returned last night and we really liked the resort. Of course just like anywhere else you go a few repairs need to be made and they currently are doing some. Which in reality it isn’t a bother. Everyone at the resort was very nice, the food and drinks were also good. There are a few people in particular that I would love to mention and it’s Ramiro who is the manager at the main pool, Antonio who works in the main pool and Jorge who helped us with our excursions and scheduling our dinners. They literally went out of their ways to make our stay awesome. One thing for sure to do while staying at The Fives is to book the La Casa de Rosa cooking experience. Both young ladies Erendira and Fatima make the experience educational and fun. It’s definitely a must. Thanks

Posted by on 25 Sep. 2022

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Comment from Hotel Management

26 Sep. 2022 by Customer Care Coordinator

Dear Manuel, We appreciate the time taken for your kind evaluation. Your preference is highly appreciated, and we are glad to learn that you had a truly unforgettable experience. We are truly sorry for the inconveniences encountered; despite them, we hope you had an overall great stay. We hope to host you again at The Fives Beach Hotel & Residences Cordially, Management team The Fives Beach Hotel and Residences

4 out of 5
The boardwalk and wildlife was so unique and beautiful. Our swim up room was fantastic.

Posted by on 31 Jul. 2022

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Comment from Hotel Management

1 Aug. 2022 by Customer Care Coordinator

Dear Jacqueline, We appreciate the time taken for your kind evaluation. We hope to host you again at The Fives Beach Hotel & Residences Cordially, Management team The Fives Beach Hotel and Residences

5 out of 5

Posted by on 31 Jul. 2022

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1 out of 5

Posted by on 14 Jun. 2022

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4 out of 5
Loved the spread of the property. Many little areas of people gathering rather than one large pool area only.

Posted by , from Franklin on 21 May 2022

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Comment from Hotel Management

10 Jun. 2022 by Customer Care Coordinator

Dear Robert, We appreciate the time taken in your kind evaluation. We hope to host you again at The Fives Beach Hotel & Residences Cordially, Management team The Fives Beach Hotel and Residences

1 out of 5

Posted by on 10 Aug. 2021

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About the The Fives Beach Hotel & Residences - All Inclusive

Location Predio El Limonar Fraccion 2, Playa del Carmen, QROO 77710

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • All onsite activities, and facilities and equipment included
  • Snorkeling included
  • Kayaking included
  • 24-hour room service
  • Theme parties included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • All available beverages included
  • Onsite entertainment and activities included
  • Minibar beverages - restrictions apply
  • Scuba lessons included

Property Features

The Fives Beach Hotel & Residences - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with umbrellas, sun loungers, and beach club on site (surcharge). At The Fives Beach Hotel & Residences - All Inclusive you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 10 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 7 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. For a fee, parking is available. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

  • 662 guestrooms or units
  • 10 dining venues
  • 3 bars by the pool
  • 7 bars or lounges
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Elevator
  • Smoking in designated areas
  • 1 conference room

Family Friendly Amenities

  • Number of outdoor pools - 7
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • DVD player

Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Property shuttles: Shopping center shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Fives Beach Hotel & Residences - All Inclusive offers 662 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. Coffee/tea makers and minibars (stocked with some free items) are provided. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries. LCD televisions come with premium cable channels. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony or patio (furnished)
  • Separate bedroom
  • Pillowtop beds
  • Stocked minibar (select free items)
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

SEA OLIVE - Overlooking the ocean, this restaurant serves lunch and dinner.

Pisco Nikkei & Raw Bar - Overlooking the ocean, this restaurant specializes in seafood and serves lunch and dinner. Open daily.

FLAVOURS - This family restaurant serves breakfast and dinner. Open daily.

AREZZO - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Oriola Beach Club Grill - This beachfront restaurant serves lunch only. Guests can enjoy alfresco dining (weather permitting). Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 11
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets and service animals are not allowed at The Fives Beach Hotel & Residences - All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available.

  • Service animals not allowed
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 10 per night
  • Valet parking fee: USD 10 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Azul Beach Resort The Fives Gourmet All Inclusive by Karism

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

  • EarthCheck
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.