"Beautiful property, very friendly staff, good food. Only bummer was all the seaweed on beach. Highly recommend! " More
On the beach
A stay at this Downtown Playa del Carmen property places you steps from Playa del Carmen Main Beach and within a 5-minute walk of Quinta Avenida. Also, Mamitas Beach is within half a mile (1 km) and Playa del Carmen Maritime Terminal is within 2 miles (3 km).
All-inclusive
A full-service spa, 7 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. Enjoy beachfront dining and relax with free beach cabanas and sun loungers. Relax with a drink at one of the 3 poolside bars and enjoy free perks like valet parking and WiFi in public areas.
15 Nov. 2022 by Samantha Hidalgo
Dear Aleza Danielle,We hope all is well and you are staying safe amidst these unprecedented times. Thank you very much for your last visit to our slice of paradise. I am convinced that I speak for our team when saying that we cannot thank you enough for your loyalty and that we are very grateful for your preference.We sincerely appreciate the time you have kindly taken to share this feedback. Your comments regarding our service are the key to our success and help us learn what our guests expect of us. Please accept our sincerest apologies for the challenges you experienced. We understand the importance of delivering a relaxing vacation to our guests, we are so sorry for the disturbance derived for the situation you were involved in.We really appreciate you took the time to bring this to matter to our attention and we apologize again for any issue you might have experienced.Our mission is to deliver the best for our valued guests, and clearly we missed the mark this time, therefore, we would love to Make It Right for you, the hotel already sent an email in order to follow up your case directly.
26 Apr. 2023 by Ruth
Dear Kristi,Thank you for your time.We would certainly love to have you back for another wonderful stay. Best regards,
9 Sep. 2022 by Samantha Hidalgo
Dear Dennis,Thank you for taking the time to complete our survey. Your rate will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!
28 Apr. 2023 by Ruth B.
Dear Julio,Thank you for chossing our resort.We would certainly love to have you back for another wonderful stay.
28 Apr. 2023 by Ruth B.
Dear Alondra,Please accept our apologies for falling short of your expectations. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.
25 Oct. 2021 by Samantha Hidalgo
Dear Laurie, Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again. Your feedback is greatly appreciated. Thank you for choosing Hilton Playa del Carmen!
27 Sep. 2021 by Samantha Hidalgo
Dear Jorge, Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are very sorry for the inconveniences you have been through and that you did not fully enjoy your stay with us. We want to apologize for not being able to completely satisfy you and want to mention that this is not what we would like to portray as our services. The Resort will take into consideration the opportunities mentioned. Your comments have been shared with the appropriate departments so they can be addressed.
7 Jun. 2021 by Ana Figueroa
Your feedback is greatly appreciated. Thank you for choosing Hilton Playa del Carmen!
10 May 2021 by Marco Obbens
I have been trying to give you a phonecall but the call doesn't enter. Do you have any mail where I can reach out to you?? Thank you in advance!
Hilton Playa del Carmen, an All-Inclusive Adult Only Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like complimentary cabanas and sun loungers. At Hilton Playa del Carmen, an All-Inclusive Adult Only Resort you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a spa tub, and a steam room. Self parking and valet parking are free. A complete renovation of Hilton Playa del Carmen, an All-Inclusive Adult Only Resort was completed in December 2019. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Hilton Playa del Carmen, an All-Inclusive Adult Only Resort offers 524 air-conditioned accommodations with indoor private spa tubs and free minibar items. Rooms open to balconies or patios. Accommodations have separate sitting areas and are furnished with double sofa beds. Pillowtop beds feature premium bedding. 55-inch LED televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads and hydromassage showerheads, designer toiletries, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary newspapers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
Pelicanos - This beachfront restaurant specializes in Fusion cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Asiana - This theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Rincón Mexicano - Overlooking the garden, this theme restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.
Kalamata - Overlooking the pool, this theme restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open select days.
Spice - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Onsite parties or group events are strictly prohibited. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available.