4.6 out of 5

"Been to Mexico 20 times at a different resort each time and this resort is worth going back to incredible resort in every way " More

By a verified traveller on Mon 23 Jul 2018

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Hotel Description

4.5-star beachfront hotel near El Manglar Golf Course

Beachfront retreat

Within 3 miles (5 km) of this Playa del Carmen hotel, you'll find El Manglar Golf Course and Maroma Beach. Also within 9 miles (15 km) are Dr. Alfredo Barrera Marin Botanical Garden and Tres Rios Ecopark.

Luxury amenities

This luxury hotel features a private beach, a full-service spa, and 8 restaurants. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Enjoy the 3 outdoor pools and free perks like buffet breakfast and valet parking.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 540 guestrooms also offer free WiFi and free minibar items. Other amenities include furnished balconies or patios, iPod docks, and LCD TVs with satellite channels.

Deluxe Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 3 Max
C$329 per night

Golden Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Emerald Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Diamond Suite Privilege

Bed Count 1 King Bed Maximum Occupancy 3 Max

Golden Superior Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Run of the House

Bed Count 1 King Bed Maximum Occupancy 2 Max

Valentin Imperial Rivera Maya All Inclusive - Adult Only ratings based on 301 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Valentin Imperial Rivera Maya All Inclusive - Adult Only

Everyone (23) Couples (11)
5 out of 5
This resort was amazing! The grounds were beautiful and well-maintained, our room was spacious, the food and drinks were delicious, the beach was pretty and clean, the pool was huge, and every single employee was courteous and helpful. Every time we left our room, we returned to find it clean and stocked with drinks and towels. They even let us check out late! I highly recommend this resort if you're looking for a fun and relaxing time with no children. As two teachers, it was an ideal getaway!

Posted by on 22 Apr. 2019

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4 out of 5
This Adult Only Property is a Beautiful Resort. Staff is very friendly and welcoming. Very Clean. All restaurants are 5 Star food quality. Something for everyone. Quiet pools to Activity Pool. Only draw back is that water is usually rough and have very many Red Flag Days. So if you enjoy the ocean this wouldn't be the place to be.

Posted by , from Ottawa, us on 13 Apr. 2019

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Comment from Hotel Management

15 Apr. 2019 by VI

Dear guest, Thank you for choosing us as the hosts of your recent stay. For us it is a great pleasure to hear that your experience at this paradise of Valentin Imperial Riviera Maya was unique and memorable. We appreciate your kind comments regarding your recent experience at VIRM. We thank you for the time invested in sharing such warm comments with future travellers around the world. Best regards,

4 out of 5
Staff and facilities very nice. First nites dinner ask for well done steak. Hadred in it. Beach attendant lied to us about availability said he had six open, didn't put our group down for any, then lied to 3 couples saying he didn't.

Posted by on 22 Mar. 2019

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5 out of 5

Posted by on 3 Feb. 2019

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Comment from Hotel Management

2 Apr. 2019 by VI

Dear guest, Thank you for choosing us as the hosts of your recent stay. For us it is a great pleasure to hear that your experience at this paradise of Valentin Imperial Riviera Maya was unique and memorable. We appreciate your kind comments regarding your recent experience at VIRM. We thank you for the time invested in sharing such warm comments with future travellers around the world. Best regards,

5 out of 5

Posted by on 17 Sep. 2018

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Comment from Hotel Management

25 Sep. 2018 by CC VIRM

Dear guest, Thank you very much for your review and for staying with us, we hope to see you again very soon. Warm regards,

5 out of 5

Serenity

Been to Mexico 20 times at a different resort each time and this resort is worth going back to incredible resort in every way

Posted by , from Stow Ohio on 23 Jul. 2018

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5 out of 5

excellence

3 time staying here love it always beautiful! Great service!

Posted by , from new jersey on 2 Jul. 2018

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5 out of 5
My wife and I just got back from our honeymoon spent at the Valentin (May 13-21) and it was absolute perfection. We have stayed at the Palladium and the Fiesta Americana Grand Coral Beach during previous vacations in Mexico and the Valentin has definitely been our favorite! The grounds were beautiful and the staff was wonderful- friendly and attentive. We stayed in Building 2 in a silver junior suite with a jungle view and were extremely happy with the room, especially the hot tub and great views of the birds from our balcony. It was a short walk to the pool area and beach and all of the path ways are clearly labeled and well lit at night. The food and drinks in the restaurants were fantastic, especially La Hacienda and Mar y Tierra. They even set up a grill and grilled lunch by the pool every day. The grounds are immaculate and the beach was absolutely beautiful and had plenty of chairs and a fantastic beachside bar with swings. Besides going to Xel-Ha and Xcaret, which were wonderful, we also took a snorkel tour offered at the poolside dive shop. Our guide Francisco was FANTASTIC, and we felt incredibly safe the entire time and had such a blast snorkeling in the ocean. The hotel's location is perfect, it only took about 25 minutes to get there from the Cancun airport. Our only complaint would be the poolside drinks- they all tasted like artificial sweetener and were nothing like the fantastic cocktails we had at the hotel's restaurants. Overall, would highly recommend.

Posted by , from Akron, Ohio on 5 Jun. 2018

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5 out of 5

Valentin Imperial Maya

Pros: Excellent staff; good prices; very customer service oriented. Food was great too!!
Cons: The only negative was that our room smelled a bit musty and the A/C was an issue that was fixed right away.
Location: We did not feel comfortable leaving the property. We did one short excursion which was fine. Our other excursion was cancelled due to weather.
Great experience; excellent staff and customer service. We had problems with the air conditioning in our room, but they were quick to help. The room had a musty smell to it, but assume that was due to problems with the Air Conditioning. Unfortunately the weather didn't cooperate but the hotel had activities to do indoors as well. The food in all restaurants was very good. It was a great trip and one of the few places we would return.

Posted by , from Olathe KS on 29 May 2018

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5 out of 5
We just returned from our 3rd stay at the Valentin. Hotel grounds and rooms: Excellent, tastefully decorated, clean, beautiful floral arrangements. Room: We had a golden superior junior suite: clean; elegant. Towels are replaced twice a day. Amanda, concierge, arranged for cleaning by 1 pm, extra water & extra hangers.Staff: The hotel staff are friendly and provide excellent service throughout the resort. Danny (waiter and Mar Y Tierra, Erik (porter), and Maria (lazy river area) all recognized us from our previous stay. We only ate at the Mar Y Tierra, buffet by the beach, for breakfast and lunch. We always asked for Danny and Jorge's section. Hats off to these guys! Japanese restaurant: Darwin, waiter, was great; chef made food just for me (low salt diet) that was excellent. Quiet atmosphere. Steakhouse: Jonathan did a fantastic job as our waiter. Don Miguel bar: Nice place for afternoon drinks. Appetizers are set out inside door but some staff insist that they bring them to the table. Why have them set out if you can't serve yourself? Dress code was not enforced. Pool: We only sat at the lazy river pool. You had to reserve chairs in order to get on under a shelter. Quiet except for when large groups congregated. Constant drink service. Beach: We only sat in the area beside the beach wedding spot. Very quiet. Drink service available. Entertainment: Absolutely love the marimba ensemble by the lobby! Those guys could play Carnigie Hall!

Posted by on 25 May 2018

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About the Valentin Imperial Rivera Maya All Inclusive - Adult Only

Location Carr.Fed.307 Chetumal, Playa del Carmen, QROO 77710

All-inclusive Details

  • Food and beverage restrictions apply
  • Minibar (all beverages included)
  • Taxes included
  • Onsite live performances included

Property Features

Some rates at Valentin Imperial Rivera Maya All Inclusive - Adult Only are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. At Valentin Imperial Rivera Maya All Inclusive - Adult Only you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served. There are 8 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 11 bars/lounges. WiFi is free in public spaces. This luxury hotel also offers an outdoor tennis court, a health club, and a steam room. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

  • 540 guestrooms or units
  • 15 buildings
  • 8 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 11 bars or lounges
  • Buffet breakfast (free)
  • Bar on the beach
  • Coffee shop
  • Towels for the beach
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Valentin Imperial Rivera Maya All Inclusive - Adult Only offers 540 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. Beds feature premium bedding. LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony or patio (furnished)
  • Jetted tub
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast.

Il Olivo - This restaurant specializes in Italian cuisine and serves dinner only.

Ginger - This restaurant specializes in Japanese cuisine and serves dinner only.

La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only.

Mar y Tierra - This restaurant specializes in local and international cuisine and serves dinner only.

Alsace - This restaurant specializes in French cuisine and serves dinner only.

24-hour room service is available.

Spa Services

  • Spa tub in spa
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets and service animals are not allowed at Valentin Imperial Rivera Maya All Inclusive - Adult Only

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No pets or service animals allowed
  • Minimum guest age is 18
  • Caters to adults only

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 174 per room (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Valentin Imperial Rivera Maya All Inclusive - Adult Only offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.