4.2 out of 5

"Outside of computer problems the first day, we waited 7 hours for our room, everything was fabulous. " More

By a verified traveller on Wed 15 Aug 2018

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Hotel Description

Family-friendly 4-star hotel near Hockey Hall of Fame

Downtown Toronto stay

Within a 15-minute walk of this Financial District hotel, you'll find Hockey Hall of Fame and CN Tower. Rogers Centre and Ryerson University are also within 2 miles (3 km).

Award-winning

This smoke-free hotel includes 3 restaurants, an indoor pool, and a health club. Families will appreciate the children's pool and complimentary bicycles. Traveling on business? Take advantage of the business center, express check-in, and valet parking.

Soaking tubs, comfy beds

Boasting deep soaking bathtubs, the 1363 guestrooms also offer WiFi and pillowtop beds. Other amenities include 24-hour room service, wired Internet, and LCD TVs with digital channels.

Room, 1 Queen Bed, Non Smoking (Fairmont Room)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$154 per night

Fairmont Gold, Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking, Business Lounge Access (Fairmont Gold)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Signature Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Signature Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Fairmont Royal York ratings based on 74 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Fairmont Royal York

Everyone (20) Business (1)
4 out of 5
Secind day of my room did not get made up😏 even though I was out of the room all day

Posted by on 6 Dec 2018

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5 out of 5
It's a wonderful hotel in the heart of the city. It was across the street from Union Station which was a train ride away from the airport. I didn't even have to go outside when I left. There are tunnels under the hotel with shops and a variety of food shops and an underground way to Union Station. The staff is friendly and happy to help. My room was wonderful and because the hotel was built in 1929 the walls are thick and delightfully quiet! I highly recommend it!

Posted by , from Gainesville, VA on 16 Nov 2018

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5 out of 5
Jasmine at the reception desk was amazing! She made my mom’s born day an amazing experience. Jasmine went over and beyond the call of duty to insure we felt welcomed and valued. Our room was nice and comfy and all of the staff were pleasant.

Posted by , from Chicago on 14 Nov 2018

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5 out of 5
Nice hotel but beds and pillows much too soft. Xxxxxxxx

Posted by on 18 Oct 2018

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5 out of 5

Great stay

Pros: Close to everything
Location: Was located downtown near everything you need
Outside of computer problems the first day, we waited 7 hours for our room, everything was fabulous.

Posted by , from Halifax Nova Scotia on 15 Aug 2018

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Comment from Hotel Management

28 Aug 2018 by - Meaghan, Guest Experience Specialist

Thank you for sharing your review on our recent visit, Rodrick. We are pleased to know you had a great stay and enjoyed our central location. We are sorry to learn you did not have a perfect arrival experience, but we appreciate knowing it was a minor inconvenience and you overall had a fabulous stay. We hope to welcome you back in the future!

4 out of 5
Close to everything I wanted to see basketball and hockey games.

Posted by on 19 Mar 2018

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Comment from Hotel Management

28 Mar 2018 by - Meaghan, Guest Experience Specialist

Thank you for the four star review! We hope you were able to enjoy the games!

2 out of 5

Wet Carpet

Pros: Location is great
Cons: Front desk service Room conditions
The carpet in my room was wet for my entire stay and of course I mentioned it to the staff. One person said it may be from an AC unit or something and they'd get it looked at but it was never sorted out. When I say wet, I mean that if you walked on the carpet in socks your socks would be soaked. I had many cold wet socks. Not the entire room was wet but a very large area in the room - about one third. The person who checked me out was awesome but in general, dealing with the front desk wasn't a great experience. I'm a very very easy going guy but being ignored, plus the room conditions, plus the price per night of the stay. No. Nope. No thanks. To be fair... my room is one of many and other than the expensive fish bowl of a room the rest of hotel was very impressive and the location was perfect. Just know that you might get bad room and have to deal with low rate service even though you're guaranteed a high price for the room.

Posted by , from New York on 29 Aug 2017

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Comment from Hotel Management

1 Sep 2017 by Broderick Horne - Guest Experience Manager

Dear Toni, We apologize for the experience you had with your carpet being wet. This is unacceptable and please know that we will be following up with these concerns. We hope to have the chance to make your next stay much better. Best regards, Broderick - Guest Experience Manager.

2 out of 5

NO HOUSEKEEPING

Pros: LOCATION
Cons: MORE HOUSEKEEPING STAFF
DIDN'T CLEAN OUR ROOM WHILE WE WERE OUT FOR THE DAY, COMPLAINED AND THE HOUSEKEEPING STAFF STATED IT WASN'T HIS FAULT. WHO'S FAULT WAS IT? JUST CALLED TO GET CLEAN CUPS, TOWELS AND MORE COFFEE. TOLD THE FRONT DESK AND RECIEVED A FREE BREAKFAST. WHEN YOU PAY FOR AN EXPENSIVE HOTEL, YOU SHOULD GET GOOD SERVICE!

Posted by , from PA on 15 Aug 2017

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Comment from Hotel Management

22 Aug 2017 by Broderick Horne - Guest Experience Manager

Dear Mary, thank you for your review. We appreciate your feedback and apologize for your experience with housekeeping. Please know that we are following up on these concerns. We hope to have the chance to improve on your next stay with us. Best, Broderick - Guest Experience Manager.

5 out of 5

Over charge

I paid in US dollar way to much I think have gotten rate exchange

Posted by on 3 Jul 2017

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Comment from Hotel Management

5 Jul 2017 by Broderick Horne - Guest Experience Manager

Dear Guest, thank you for your review. We are thrilled that you enjoyed your stay at our grand location! We hope to see you again soon. Best regards, Broderick Horne - Guest Experience Manager.

5 out of 5

Perfect downtown location

Pros: Location, Staff, cleanliness, architecture, design
Cons: Free wifi in rooms
Location: Location is perfect if you're on foot or bus/subway. Easily walk to St. Lawrence Market, CN Tower, Rogers Centre, Ripley's Aquarium, Islands Ferry
I walked through the lobby of the Royal York a few years ago while visiting Toronto and was so excited when we booked it for a 4 night stay. It did not disappoint! Staff was very helpful and always available. The location was perfect to explore downtown and within walking distance of many locations. We took the UP Express from Pearson Airport and it dropped us off at Union Station, just across the street- super easy! I would stay here again and again.

Posted by , from Las Vegas, NV on 22 Jun 2017

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Comment from Hotel Management

27 Jun 2017 by Broderick Horne - Guest Experience Manager

Dear Austrie, thank you for your review. We are thrilled that you enjoyed your stay at our grand location! We hope to see you again soon. Best regards, Broderick Horne - Guest Experience Manager.

About the The Fairmont Royal York

Location 100 Front St West, Toronto, ON M5J1E3

Property Features

The Fairmont Royal York offers its guests an indoor pool, a children's pool, a health club, and a spa tub. There are 3 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have WiFi and wired Internet for a fee. Business amenities include a business center, limo/town car service, and meeting rooms. A sauna, spa services, and tour/ticket assistance are also featured at the family-friendly The Fairmont Royal York. Parking is available for a fee. This 4-star Toronto hotel is smoke free.

  • 1 building
  • 1363 guestrooms or units
  • 19 levels
  • 3 dining venues
  • 3 bars or lounges
  • 32 conference rooms
  • Built in 1929
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Valet parking (surcharge)

Transport

  • Airport: Toronto, ON (YYZ-Pearson Intl.) (27.1 km / 16.9 mi)
  • Train station: Toronto Union Station (0.7 km / 0.4 mi)
  • Metro station: St Andrew Station (0.4 km / 0.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Fairmont Royal York offers 1363 air-conditioned accommodations with minibars and video-game consoles. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with digital channels and pay movies. Bathrooms include bathtubs or showers with deep soaking bathtubs, bathrobes, designer toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. Microwaves, refrigerators, and in-room massages can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Movies for purchase
  • Refrigerator available
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Gaming console
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

Epic - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Benihana - This restaurant specializes in Japanese cuisine and serves dinner only. Open select days.

York Café - Onsite café. Open daily.

24-hour room service is available.

Spa Services

  • Swedish massage
  • Number of treatment rooms 1
  • Manicures and pedicures
  • Body treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is 19

Special check-in instructions:

Guests should contact the hotel about reaching the property during road construction using the number on the booking confirmation.

The breakfast buffet will be available in Piper's Pub starting August 16, 2018. For more details, contact the property using the information on the reservation confirmation received after booking.

During renovations, reception will take place on the lower Avenues level, accessible from the main, east, and west entrances.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pets

  • Pets: CAD 50 per accommodation, per stay
  • Maximum 1 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CAD 34 for adults and CAD 18 for children (approximately)
  • Fee for in-room wireless Internet: CAD 15.76 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: CAD 15.76 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: CAD 13.95 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: CAD 13.95 per 24-hour period (rates may vary)
  • Valet parking fee: CAD 59 per day (in/out privileges)
  • Pet fee: CAD 50 per accommodation, per stay
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • The Fairmont Royal York is listed in the 2016 Condé Nast Traveler Top 100 List.
  • The property is a member of Historic Hotels of the World.