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4.4 out of 5

"Alaya Tulum is a beautiful resort on the beach that is within walking distance to so many amazing restaurants, shops and hotels. It’s in a slightly qu ... " More

By a verified traveller on Tue 27 Jul 2021

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Hotel Description

3.5-star beachfront hotel near Tulum Beach

On the beach

Within a 15-minute walk of this Zona Hotelera hotel, you'll find Tulum Beach and Ven a la Luz Sculpture. Sian Ka'an Biosphere Reserve and SFER IK are also within 3 miles (5 km).

Fun at the beach

This hotel features a restaurant, a gym, and a bar/lounge. Relax with a drink at the beach bar and enjoy perks like free WiFi. A terrace, a garden, and dry cleaning are also on offer.

Apartment, Kitchenette

Bed Count 1 King Bed Maximum Occupancy 3 Max
CA $399* Per night/room 31 Mar. - 1 Apr.

Family Villa, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Panoramic Villa, 2 Bedrooms, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Beach View, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Partial Ocean View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Villa, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Alaya Tulum ratings based on 5 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Alaya Tulum

Everyone (2) Couples (3)
5 out of 5

Posted by on 18 May 2022

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5 out of 5
Alaya Tulum is a beautiful resort on the beach that is within walking distance to so many amazing restaurants, shops and hotels. It’s in a slightly quieter part of the city and is very walkable. We felt safe, comfortable and well cared for our entire trip. The staff is wonderful and accommodating and we will definitely be back!

Posted by on 27 Jul. 2021

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5 out of 5
Alaya was a dream! The staff is so great! The only issue is the room facing the street we stayed in is VERY noisy and the construction next door was a little crazy making at times but overall this place is paradise. The best breakfast I had was at Alaya while in Tulum. I would definitely go back!

Posted by , from NM on 4 Dec. 2019

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2 out of 5
I like the fact that there were only 20 rooms on the property. I didnt like all the daily road construction on a 2 lane street that is the only access in to the hotel. I didnt like that we stayed in 3 different rooms and every room had issues from no hot water to very low water pressure and then toilet did not work even after they worked on it twice.

Posted by on 26 Oct. 2019

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5 out of 5

Serene, laid back hotel

Pros: Staff, location, food, rooms
Cons: It's perfect! I'd have preferred some sea view but no worries..
Location: Great restaurants, Tulum ruins, Cenote
Excellent staff, excellent property, not the usual high rise..no pool..but you don't need it because of the proximity to the beach..yoga and meditation each day..awesome food at their tiny restaurant...and the staff is so very helpful, well mannered, well trained and willing to oblige in every way..I'm definitely going back..felt like a Bohemian village hotel nd perfect for distressing..

Posted by , from Baltimore on 25 Dec. 2016

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Property Features

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. A fitness center, spa services, and a terrace are also featured at Alaya Tulum. The hotel can provide concierge services and wedding services. You'll have access to the health club at a partner property. Smoking is allowed in designated areas at this 3.5-star Tulum hotel.

  • 20 guestrooms or units
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (limited hours)
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar on the beach
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free parking nearby

Transport

  • Property shuttles: Airport shuttle

Room Amenities

Alaya Tulum offers 20 air-conditioned accommodations with laptop-compatible safes and safes. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, bathrobes, and complimentary toiletries. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages and hair dryers can be requested. Rollaway/extra beds (surcharge) are also available. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Shower
  • Rainfall showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer available
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to noon.

Onsite venue - This restaurant specializes in international cuisine and serves breakfast and lunch.

Room service (during limited hours) is available.

Spa Services

  • Facial treatments
  • Manicures and pedicures
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:00 PM

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 7 AM - 10 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Alaya Tulum offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7 AM - 10 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 45 per night.

Pet Policy

  • Pets are welcome and stay free
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • No elevators
  • Service animals not allowed
  • Front desk opens daily at 7 AM
  • Front desk closes daily at 10 PM
  • Pets allowed (no fees)
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Guests must provide a copy of their government-issued photo I.D. in advance

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15–30 per person
  • Airport shuttle fee: USD 360 per vehicle (roundtrip, maximum occupancy 5)
  • Rollaway bed fee: USD 45 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Alaya Tulum Hotel
  • Alaya Hotel
  • Alaya Tulum
  • Alaya Tulum Ahau Hotel
  • Alaya Ahau Hotel
  • Alaya Tulum Ahau
  • Alaya Ahau
  • Alaya Tulum Hotel
  • Alaya Tulum Tulum
  • Alaya Tulum by Ahau
  • Alaya Tulum Hotel Tulum

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.