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4.7 out of 5

"There was nothing we did not love about our stay here. Our room was beautiful, updated, and clean. The overall design of the property was breathtaki ... " More

By a verified traveller on Sat 18 Dec 2021

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Hotel Description

4-star beachfront hotel near Cenote Manatí

On the beach

A stay at this hotel places you within half a mile (1 km) of Cenote Manatí and 6 miles (10 km) of Xel-Há Park. Also within 9 miles (15 km) are Tulum Mayan Ruins and Dos Ojos Cenote.

Full-service spa, dining

This smoke-free hotel features a full-service spa, 2 outdoor pools, and a restaurant. Spend a day at the beach surfing, or relax with sun loungers and beach umbrellas. Enjoy the 24-hour gym and perks like free self parking and free WiFi.

Ocean View Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $262* Per night/room 10 Apr. - 11 Apr.

Ocean View Swim-up Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Penthouse Suite with Pool with Buttler Service

Bed Count 1 King Bed Maximum Occupancy 2 Max

Master Suite Beach Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Casa Alea Tulum

Bed Count 3 King Beds Maximum Occupancy 10 Max

Beach Front Swim-up Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Alea Tulum ratings based on 10 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Alea Tulum

Everyone (4) Couples (5) Family (1)
5 out of 5

Posted by on 6 Aug. 2023

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Comment from Hotel Management

27 Aug. 2023 by Erick Hernandez

Dear Yaret,Thank you for taking the time to share your comments with us. We are delight to know youve enjoyed your stay.Looking forward to host you again!Regard!

5 out of 5

Posted by on 19 May 2022

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Comment from Hotel Management

11 Dec. 2022 by Erick Hernández

Hello Raul, Thank you for your positive evaluation of our services. We hope to have the pleasure of welcoming you again.

5 out of 5
There was nothing we did not love about our stay here. Our room was beautiful, updated, and clean. The overall design of the property was breathtaking. The food in the restaurant was outstanding. The breakfast which was included offered a full 2 course menu. Dinner was always fresh and so delicious. But most outstanding was the staff. Everyone was extremely helpful and genuinely warm. Could not recommend this property more highly.

Posted by on 18 Dec. 2021

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Comment from Hotel Management

19 Dec. 2021 by Erick Hernández

Hello dear Mindi, Thank you for taking the time to review your stay at Alea Tulum, your comments are important to us. We are pleased that our team's efforts to restore your smile have been successful. It is a pleasure to know that you enjoyed your stay with us, as well as the hotel services, our team strives every day to provide excellent guest experiences and your comments are a great reward for their efforts. We hope to have you back soon in the future, have a great day. Best Regards,

2 out of 5
I had left a few things there at the property, and when calling to ask if they can mail it to me and I will pay for the mailing, they hung up on me, then I called about 4 times after that and someone finally answered and said exactly "what do you want??".... Which is insane to me. After them just repeating "hola" over and over again for 15 minutes, I said forget it and hung up. AWFUL! And the hotel was SUPER loud at night, all sorts of noises throughout the night.

Posted by on 18 Jan. 2021

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Comment from Hotel Management

19 Jan. 2021 by Luis Vazquez

Dear Guest Thank you so much for share your comments, we are concerned to learn that your experience with us did not fully meet your expectations, your remarks are very important to us, we are going to review and find ways to improve our service. Please could you send us the information about the items you forgot to thus email: reservaciones@aleatulum.com please accept our most warm apologize for this situation. regards

5 out of 5
The staff was very nice, hardworking, helpful, and go above and beyond to make your trip enjoyable. Food was very good. The chef, Mario came out several times to say hi. Very peaceful and beautiful resort. It's a few miles from downtown Tulum, and a few from the strip of party spots on the beach. But easy to get to. I enjoyed it's location, very relaxing. Hello to Enrique, Valentino, Mario and the rest of the staff. Thanks for a wonderful trip.

Posted by on 23 Jan. 2020

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Comment from Hotel Management

24 Jan. 2020 by Enrique

Dear J, Thanks so much for reviewing your stay at Alea Tulu by Blue Sky, your opinion counts a lot to us. We are very pleased to know that you enjoy your stay with us, the comforts we offer and that sense of privacy that makes us be different. The knowledge that we made your stay a great experience, encourages us to make a greater effort. Mario, Valentino and all the staff we hope to see you in the near future. Warmly, Enrique Franco Front Desk & Hospitality

5 out of 5
This hotel was amazing. The staff was friendly and helpful. The food and drink was very good. It was far enough from Tulum beach that it was private and peaceful with a lot less people. But close enough that a short taxi ride was cheap and easily accessible. The hotel was well maintained and clean in a great location. It had a nice beach with a dock where You could snorkel around a coral reef. I would stay here again. Our hotel room had a swim up suite witch was excellent. Would recommend!

Posted by on 22 Oct. 2019

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Comment from Hotel Management

23 Oct. 2019 by Enrique Franco

Dear Guest, Thank you for taking the time to review your stay at Alea Tulum by Blue sky, your opinion is very important for us. It is a pleasure to hear that your experience with us was very pleasant, our team strives daily to provide excellent experiences and we will take your comments into account to make an even greater effort. Have a nice day and hope to see you soon. Warmly, Enrique Franco Front Desk & Hospitality

5 out of 5
The place was really nice, quiet and clean. Staff was very attentive. We were upgraded to the Master Suite which was really nice and spacious. The only downfall (and not their fault) was that the beach was sooooo full of seaweed and such that we were unable to go into it throughout our stay. They did try to clean it as much as possible daily. Other than that this place was great.

Posted by on 7 May 2019

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Comment from Hotel Management

9 May 2019 by Enrique

Thank you for taking the time to comment on your recent stay at the Alea Tulum. Your review is a great reward to the team's effort to consistently please our guests. We hope to have the pleasure to welcome you again in a near future. Warmly, Enrique Franco Front Desk & Hospitality

5 out of 5
The property was top notch for its gorgeous design, comfort and amenities. The dinners were delicious and made it easy to eat in and not venture into town for meals. The hotel style details went beyond my expectations, however the very friendly and helpful housekeeping and waiters still have a couple of tweaks to make before everything will be perfect.

Posted by on 7 Apr. 2019

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Comment from Hotel Management

8 Apr. 2019 by Remy

Dear Guest, Many thanks for taking the time to review your stay at Alea Tulum, your opinion is important to us. We are glad to read that you have enjoyed our facilities and services, we are taking note on the service improvements needed in HK and restaurant and will look into it. We hope to have the pleasure of welcoming you again in a near future. Kind regards

5 out of 5
We enjoyed every minute of our stay. The staff went above and beyond anything expected. The hotel is lovely, quiet, relaxing and very friendly. Special shout out to Paco at the front desk. He was so accomsating and helpful. The food was delicious and the chef highly accomplished and fairly priced. I highly recommend this hotel.

Posted by on 18 Mar. 2019

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Comment from Hotel Management

20 Mar. 2019 by Remy

Dear Guest, Thank you for taking the time to review your stay at Alea Tulum, your opinion is valuable to us. Thank you as well for acknowledging the team's effort and making a special mention, this is a great reward to all. We are looking forward to welcoming you again sometimes soon. Kind regards

5 out of 5
Lovely, small, striking architecture, very close to a nice cenote. Off the beaten path. Beach is OK.

Posted by on 5 Feb. 2019

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Comment from Hotel Management

6 Feb. 2019 by Remy

Thank you for taking the time to review your stay at Alea Tulum, We hope to have the pleasure to welcome you again in a near future.

Property Features

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. At Alea Tulum you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. This beach hotel also offers a 24-hour fitness center, a garden, and a terrace. Free self parking is available. This 4-star Tulum hotel is smoke free.

  • 21 guestrooms or units
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Alea Tulum offers 21 air-conditioned accommodations with iPod docking stations and safes. Rooms open to furnished balconies or patios. Pillowtop beds feature down comforters and premium bedding. This Tulum hotel provides complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans.

  • Private balcony or patio (furnished)
  • Pillowtop beds
  • IPod dock
  • In-room dining (limited hours)
  • Luxury bedding
  • Down blanket
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • International calls (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Wardrobe or closet

Food & Drink

Alea Tulum has a restaurant serving breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Alea Tulum offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

  • No rollaway/extra beds available
  • No elevators
  • Children stay free
  • Cash or credit card deposit required
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free 3
  • Guest will receive an email before arrival 24 hours
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 200 per person (roundtrip)
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Alea Tulum by Blue sky Hotel Tulum
  • Alea Tulum by Blue sky Hotel
  • Alea Tulum by Blue sky Tulum
  • Alea Tulum
  • Alea Tulum By Blue Sky Tulum
  • Alea Tulum Hotel
  • Alea Tulum Tulum
  • Alea Tulum Hotel Tulum
  • Alea Tulum by Blue sky

You should know

  • Pool access available from 8:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 3 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.