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4.0 out of 5

"It was quiet, I didn't like that the shower didn't have a curtain and the water made a mess. Also didn't like that it didn't have a T.V " More

By a verified traveller on Wed 08 May 2019

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Hotel Description

3.5-star hotel near Tulum Mayan Ruins

Seaside stay

Your stay at this Tulum City Center hotel places you within 3 miles (5 km) of Tulum Mayan Ruins and Playa Paraiso. Also, Tulum National Park is within half a mile (1 km) and Dos Aguas Park is within 2 miles (3 km).

Dining, outdoor pool

A restaurant and an outdoor pool are featured at this hotel. WiFi in public areas is free. A garden, a library, and a picnic area are also on offer.

Standard Room, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Royal Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Basic Villa, Patio, Pool View (La Casita)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Balcony, Garden View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio, 1 Bedroom, Kitchenette

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Wish Tulum ratings based on 3 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Wish Tulum

Everyone (2) Couples (1) Family (1)
4 out of 5

Posted by on 6 Dec. 2022

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4 out of 5
It was quiet, I didn't like that the shower didn't have a curtain and the water made a mess. Also didn't like that it didn't have a T.V

Posted by on 8 May 2019

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Comment from Hotel Management

11 May 2019 by Wish Tulum Management

We are so happy you enjoyed your stay! We will take your feedback!

4 out of 5
The stay at wish tulum was wonderful for me. Check-in is supposed to be at 3pm but I arrived early. I kindly asked if it was possible to check-in before. They checked if my room was available and it was and they were kind enough to accommodate!! Staff was great and answered any possible question I had when I approached them. Room was nice comfortable and had an a/c. Don’t forget to tip! It’s worth it! The beach and the ruins are fairly close to the location you can bike there or catch a taxi for $100pesos roughly $5 dollar. Great location walking distance to the main boulevard to eat or party just stay on the main strip when walking safest to do so. Next door, literally! There’s a restaurant called the El Capitan (The Captain). The food is super yummy! Their staff is amazing! Super friendly and attentive! I’ve met Natalia, The Captain himself who is Charlie and the rest of the team. I ate mainly during the evening here and met everyone during the shift and there was never a dull moment with any of them. I told them I was celebrating my birthday and they went out of their way after work literally and took me out to celebrate and party with me until sunrise! I couldn’t say enough about them all of them were amazing. Oh and if you need foreign exchange they are able to do that at the restaurant how awesome and convenient is that!!! Please check them out and don’t forget to tip them again, it’s very worth it! Super humble and down to earth people!!!

Posted by , from California on 30 Aug. 2018

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Comment from Hotel Management

4 Sep. 2018 by Wish Tulum Management

Hi Idalia, Thank you so much for such a gracious review! We truly appreciate it! We are so happy you enjoyed yourself here in Tulum.

Property Features

There's a restaurant on site. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a library, and tour/ticket assistance are also featured at Wish Tulum. Smoking is allowed in designated areas at this 3.5-star Tulum hotel.

  • 1 building
  • 20 guestrooms or units
  • 3 levels
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Garden
  • Outdoor picnic space
  • ATM
  • Smoking in designated areas
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Property shuttles: Airport shuttle

Room Amenities

Wish Tulum offers 20 accommodations with safes and complimentary toiletries. Rooms open to balconies or patios. Guests can surf the web using the complimentary wireless Internet access. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers. Housekeeping is provided daily.

  • Private balcony or patio
  • Separate bedroom
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Safe
  • Toiletries (free)
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

El Capitan - This restaurant specializes in Mexican cuisine.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9 PM

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Wish Tulum offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets and service animals are not allowed at Wish Tulum

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa and Mastercard. Cash is not accepted. Contactless check-out is available.

  • No elevators
  • Children stay free
  • Service animals not allowed
  • Number of children who can stay free - 2
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free 11
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.0 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 125.00 per person (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Wish Tulum Hotel
  • Wish Tulum Hotel
  • Wish Tulum Tulum
  • Wish Tulum Hotel Tulum

You should know

  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.