Our experience with this hotel was disappointing.
When we entered our room, the views were amazing, however this is where it ended. Despite its neat and tidy appearance and while we don’t at all mind an aged atmosphere, the need for upgrading was apparent.
Cooling the room proved futile due to faulty Aircon, and to our dismay, we discovered a sizeable yellow stain in the middle of the bed. Unsettling as it was, we were prepared to request a sheet change. However, upon further inspection we found a large dark stain close to pillow height, revealing a revolting stain on the mattress which seemed inconceivable this was missed by housekeeping during room preparation. Also the toilet didn’t flush correctly.
Hoping for a resolution we approached the front desk. Despite their polite demeanour, we were informed that no rooms were available due to being fully booked. While they proposed a sheet change, the issue of the contaminated mattress remained unaddressed. Our request for a new mattress was denied as they had none spare. Despite being fully booked they then offered us an adjacent room, but we noticed a suitcase inside, raising concerns about potential displacement of this guest to our room. This did not sit well with us and due to the lack of ethical consideration we opted to check out less than an hour after arrival. Although we paid for 6 nights we were refused any refund at all.
The whole experience raises serious concerns about the cleanliness standards at this hotel.